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Clear-Com Welcomes Singapore's The Production People to Global Rental Group

11/11/2020

Agent-IC restores confidence in clients switching to virtual events

Clear-Com warmly welcomes Singapore-based company, The Production People (TPP), to their growing network of global rental partners. TPP has a 22-year old history, beginning as a small enterprise providing sound for parties and growing into a one-stop production services provider for live events offering audio, lighting, video and rigging services. TPP has fostered a loyal client base throughout Asia and earned a reputation for superior customer service in the region, so when COVID threatened the live events market, they were determined to find a way to continue to exceed customer expectations.

I saw the need for reliable comms as virtual events became part of the new normal, said TPP owner, Sheldon Gooi. New safety restrictions meant that audiences in a single location would be limited and spread across multiple rooms and venues. Comms between these sites would be crucial.

MICE events (meetings, incentives, conference, exhibitions) make up a large part of Singapore's live events, and during COVID, they have been limited to 250 people per event, separated into 50 people per zone, each of which is in a separate location. Difficulty communicating across remote locations can often lead to end-user frustration, so TPP wanted to find an effective and trusted solution in anticipation of this issue.

They worked with local Clear-Com partner, Electronics & Engineering PTE LTD (E&E), who caught their attention with Clear-Com's Agent-IC Mobile App.

The fact that Agent-IC could be connected to a hard-wired system made it a secure and reliable solution for linking remote sites, said E&E Sales Manager, Gordon Tan.

We had a few trials with event organizer clients before partnering with Clear-Com, and they were so impressed, it sold me too! said Gooi.

TPP has since been able to carry out live events in a virtual capacity, with some onsite deployments as well; Agent-IC has been essential in keeping these events running smoothly.

Clear-Com and Agent-IC have restored confidence in our clients who are forced to be physically separated in today's circumstances, concluded Gooi.

We're proud to welcome a company who is as dedicated to customer satisfaction as we are, said Clear-Com's Regional Sales Manager for Southeast Asia, Hans Chia, and we look forward to supporting TPP in today's event formats, as well as in live, in-person events once they resume.

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LINK: https://www.clearcom.com/News%20Stories/tpp/...
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