Sony Pixel Power calrec Sony

What you need to know about data-driven grouping

08/12/2021

Any operator providing video services is faced with a fundamental operational challenge -with tens of thousands or millions of subscribers using their services every day with different apps, devices, across networks and regions - how can I make sense of potential terabytes of performance data and act on this in a timely manner?

At Agama we describe what we do as Video Observability - understanding the behavior and performance of video creation, delivery and consumption based on end-to-end monitoring and analytics allowing operators to be data-driven and collaborative.

This article will focus on one important aspect of our solution - how the massive dynamic grouping capability creates insights and drives value at our users.

How to deal with increased complexityWe live in a dynamic world where all the components of the service delivery and creation are in a state of change and enhancement, with configuration changes, feature additions and bug corrections. Updating the player app for instance is something that can happen on a weekly basis. Directly understanding if any such change is impacting the video experience is extremely valuable in an operational and product context.

Working with metadata as a basis for aggregation and analytics is a powerful method to manage this complexity and cornerstone in our solution for video observability.

Metadata - what is it and where does it come from ?We refer here to metadata as specific data that can be used to describe a device or service. It can be for example a version of an app, what CDN service is being consumed from, or network topology information. Metadata is not static but evolves over time and it can come from multiple sources. The device itself can of course provide information such as device type, OS version, app name, type of network connection etc.

Being able to use metadata provided from backend sources is also very powerful. For example, setting different service levels for subscribers allows SLOs (Service Level Objectives) to be tracked across the different customer tiers to help guide operational prioritization. Both types of metadata - from clients and from backends - can be used at the same time in the Agama system.

Another example is connecting a specific customer device to the place it is located. Here at Agama, we refer to that metadata as Logical Path Identifier (LPI). By extracting that from the network inventory and ingesting it into Agama, it's possible to create network performance maps of the complete access network topology with tens of thousands of groups. With the rich metric set in the solution, this means tracking tens of millions of real-time aggregates.

Metadata as a driver for analyticsThe metadata both pushed in real-time from subscriber devices and from backend API sources, can be used for extracting insights. An example is the OTT QoS Analytics app which can be used both for creating a high-level view of all relevant dimensions in the system and as a tool to drill down and identify areas with specific problems.

The app allows Ops teams to directly correlate and compare the most important KPIs for many different types of groups - type of devices, CDN, edge caches, type of service, region. All of this is generated in real-time using the metadata tagged for devices and services.

Going back to the network topology example, this provides more accurate and timely insights compared to traditional network analytics, including being used for closed-loop network automation. Our scalability, where massive real-time grouping can be made based on hundreds of thousands or millions of customer devices, is the foundation for creating these insights.

Wrapping upThere is no doubt that the creation of many thousands of relevant groups and aggregates is a core capability in Agama and something that differentiates us from other solutions on the market. The resulting insights and data are made available across our different applications - both as current status in the dashboard, in alerts, as well as overtime for correlation and comparison. Time and again we see how this generates large values both in terms of cost savings, deployment agility, and improved customer experience across technologies and types of operators, improving observability and reducing reaction times.

With a variaty of apps that visualize and highlight the KPIs for different types of workflows the solution puts this power into the hands of the relevant Ops and product teams. This makes a real difference when it comes to delivered video service performance and reliability, and ultimately, customer experience.
LINK: https://agama.tv/what-you-need-to-know-about-data-driven-grouping/...
See more stories from agama

More from Agama

25/07/2022

Agama shortlisted for CSI award 2022

25 July, 2022 Press releases We are happy to announce that our Agama Elastic Analyzer has been shortlisted for the CSI Awards 2022 in the category Best Monito...

06/07/2022

We're are going to Amsterdam

6 July, 2022 Events Press releases Meet us at IBC 2022, at our new stand Hall 1, C65 and experience live the solutions powered by Agama, real-time observabil...

22/06/2022

Video Platform Observability using Agama AWE SDK - Part 3: Deployment & Conclusion

22 June, 2022 Blog By Anders Svensson In our second article Part 2 of this...

25/05/2022

Video Observability AWE SDK : Layout & Style

In our previous article (part one of this series), we presented the Agama AWE SDK, the requirements needed to create a simple application to provide real use fo...

25/05/2022

Video Platform Observability using Agama AWE SDK - Part 2: Layout & Style

25 May, 2022 Blog By Anders Svensson In our previous article Par1 of this series, we presented the Agama AWE SDK, the requirements needed to create a simp...

09/05/2022

Telefnica Servicios Audiovisuales selects Agama Monitoring and Analytics Solution for its TV channels' service quality and assurance

9 May, 2022 Press releases Link ping, Sweden, May 09, 2022, - Agama Technologi...

05/05/2022

Agama AWE SDK : Requirements & Configuration

This blog article will be the first in a series of three, covering the capabilities of the Agama's AWE SDK and how it can be used to extend the Agama soluti...

05/05/2022

Video Platform Observability using Agama AWE SDK - Part 1: Requirements & Configuration

5 May, 2022 Blog By Anders Svensson This blog article will be the first in a ...

11/04/2022

Meet with Agama team at AngaCom

11 April, 2022 Events ANGA COM is Europe's leading congress trade fair for broadband, television and online. This is where network operators, outfitters a...

30/03/2022

Breaking the Myth of Difficult Device Integration

Agama has a long history when it comes to device integrations. For more than a decade we've dealt with projects of all sizes/lengths. With every completed m...

10/03/2022

Agama Partners with Divitel to expand its Quality Assurance and Monitoring Solutions to Digicel Group

10 March, 2022 Press releases Link ping, Sweden, March 10, 2022, - Agama Techn...

25/01/2022

Agama 2021 and beyond!

We're already a few weeks into 2022 - a new year full of hope, dreams, and hopefully great achievements. But before we look to the future, let's take a ...

08/12/2021

What you need to know about data-driven grouping

Any operator providing video services is faced with a fundamental operational challenge -with tens of thousands or millions of subscribers using their services ...

29/11/2021

Agama Technologies partners with Antecna to implement a video monitoring and analysis solution for m:tel

29 November, 2021 Press releases (Link ping, Sweden, November 29, 2021) - Agam...

22/11/2021

Agama withdraws from exhibiting at IBC2021

22 November, 2021 Press releases Link ping, Sweden, November 22, 2021 - Agama Technologies, the leading provider in video service quality and customer experi...

09/11/2021

POST Luxembourg selects Agama's Monitoring and Analytics solution for its IPTV services

9 November, 2021 Press releases (Link ping, Sweden, November 09, 2021) - Agama...

03/11/2021

Making the most of your metadata

The importance of metadata in an analytics system cannot be overstated. It gives context to the details of customer behavior and quality measurements, and it ma...

15/09/2021

netplus.ch Selects Agama for Its Network Monitoring and Analytics

15 September, 2021 Press releases (Link ping, Sweden, September 15, 2021) - Agama Technologies, the specialist in video service quality and customer experienc...

16/08/2021

Integrating real-time consumer experience insights with customer care operations

16 August, 2021 Blog By Aner Gusic At Agama, we have provided integrated solutions for Customer Care Operations for many years, as integrating high-quality c...

24/06/2021

Agama and Zodiac Team up to Deliver Integrated Quality Assurance And Analytics Solutions to Video Operators

24 June, 2021 Press releases June 24, 2021, EDISON, N.J. and LINK PING, Sweden...

09/06/2021

Demystifying the MP4 container format

7 June, 2021 Blog By Alexander Nordstr m In previous installments of this blog series, we've told you all about how our solutions help make sense of vide...

26/05/2021

See you in Amsterdam in December!

26 May, 2021 Events As the world's most inspiring content and technology event, IBC's mission is to Empower Content Everywhere by driving thought lead...

20/05/2021

Collaboration tools and new ways of working

20 May, 2021 Blog By Johan G rsj The latest innovations in technology have significantly shaped the way we collaborate, connect and interact, and are helpin...

07/05/2021

Agama Technologies launches new support ticketing system, knowledge base and community forums

7 May, 2021 Press releases (Link ping, Sweden, May 7, 2021) - Agama Technologi...

27/04/2021

New Release for Video Observability and Analytics Solution

27 April, 2021 Press releases (Link ping, Sweden, April 27, 2021) - Agama Technologies, the specialist in video service quality and customer experience, launc...

07/04/2021

Delta Fiber selects Agama's Video Monitoring and Analytics Solution to improve End-User Experience across all device types

7 April, 2021 Press releases (Link ping, Sweden, April 7, 2021) - Agama Techno...

30/03/2021

Quality of Experience - how four colors make sense of terabytes of metrics

30 March, 2021 Blog By Alexander Nordstr m Quality of Experience (QoE) is central to the insights that video operators get from the Agama solution. But what ...

29/03/2021

Agama Technologies joins the SRT Alliance and integrates SRT protocols into its solutions

29 March, 2021 Press releases Agama Technologies joins SRT Alliance for High Q...

25/03/2021

Altibox TV selects Agama to expand its current Client Device Monitoring solution to OTT devices

25 March, 2021 Press releases Parties extend current partnership with OTT Clie...

29/01/2021

Feature highlights of Agama products in 2020

29 January, 2021 Blog The year 2020 was a special one for all of us at Agama, the COVID-19 pandemic changed our way of interacting with each other, the way of...

22/01/2021

How Agama contributes to Slovak Telekom's success

13 January, 2021 Opinion pieces This is a guest post by Vladimir Uhrovic, Senior Designer at Slovak Telecom A customer talking about their experience with y...

21/12/2020

Happy holidays!

21 December, 2020 News & press releases The holiday season is here again, despite the Covid-19', which turned our lives upside down. However, in spite of...

18/06/2020

Instantly spot problem channels with new Penalty Box

18 June, 2020 News & press releases Read more about Agama version 6 Share this:...

06/05/2020

Colaboracin y anlisis potente en el nuevo lanzamiento 6.0 de Agama

28 April, 2020 News & press releases (Link ping, Suecia, 28 de abril de 2020) Agama, especialista en calidad de servicio de video y experiencia del cliente,...

29/04/2020

Collaboration and Powerful Analytics in New Agama Release

28 April, 2020 News & press releases (Link ping, Sweden, April 28, 2020) - Agama, the specialist in video service quality and customer experience, launches ne...

20/03/2020

ANGACOM postponed due to Corona

20 March, 2020 Events As you know, ANGACOM has been postponed due to Corona. We are happy to meet virtually to discuss you needs and what Agama can offer p...

26/02/2020

Let's meet at AngaCom2020!

13 January, 2020 Events We are very excited to be introducing many new features and enhancements in the new major version of our solution. We believe in openn...

26/02/2020

Let's meet at IBC2020!

25 February, 2020 Events We are very excited to be introducing many new features and enhancements in the new major version of our solution. We believe in open...

04/02/2020

A1 Bulgaria selects Agama for service quality and customer experience assurance

4 February, 2020 News & press releases A1 Telekom Austria Group expands its Agama solution into Bulgaria (Link ping, Sweden, February 4, 2020) - Agama Techno...

13/01/2020

AngaCom2020

13 January, 2020 Events Meet our team of experts at ANGA COM 2020, 12-14 May, and discuss how we can help you create insights and awareness to assure optimal ...

18/12/2019

Wishing you a nice and warm holiday season!

18 December, 2019 News & press releases The holiday season is upon us. Some of us will be spending time with family and friends and maybe enjoy some tradition...

20/09/2019

Thank you for meeting with us at IBC2019!

6 March, 2019 Events Another great IBC is over! It was a pleasure meeting you and all industry colleagues at IBC! The event resulted in many exciting discuss...

20/09/2019

Agama remote PHY monitoring wins CSI award for best monitoring or network management solution

14 September, 2019 News We are proud to announce that we have won the CSI Awar...

04/09/2019

Agama extends end-to-end assurance and analytics solution with SDI support

4 September, 2019 News (Link ping, Sweden, September 4, 2019) - Agama Technologies, the specialist in video service quality and customer experience, is extend...

27/08/2019

Nuuday selects Agama for service and customer experience assurance for all platforms

27 August, 2019 News (Link ping, Sweden, August 27, 2019) - Agama Technologies...

16/08/2019

Video trends, OTT QoE and using AI to improve user experience

16 August, 2019 Opinion pieces Mikael Dahlgren, CEO of Agama Technologies, talks through video trends, OTT QoE and using AI to improve the user experience in ...

27/07/2019

OTT streaming key developments, targeted advertising and how to meet and exceed customer expectations

24 July, 2019 Opinion pieces In the 2019 DTVE Multiscreen & OTT Series Agama C...

27/07/2019

Agama shortlisted for two CSI awards

26 July, 2019 News We are happy to announce that we have been shortlisted in two categories for the CSI awards 2019! Our Agama 360 Analytics solution has been...

17/06/2019

Nice meeting you at ANGACOM!

28 February, 2019 Events It was a pleasure meeting you and all industry colleagues at ANGACOM. The event resulted in many exciting discussions around video se...