
20 May, 2021
Blog
By Johan G rsj
The latest innovations in technology have significantly shaped the way we collaborate, connect and interact, and are helping us work in completely new ways in the tech and video industry.
Delivering compelling video services is not a one-person task. Just getting assets from the ingest - whether live or on-demand - to consumers' video screen at the right quality and cost, requires expertise and work from multiple teams and infrastructures. This is even more true now than it was 20 years ago when video and IPTV started to take off - today's video services are much more diverse and are targeting many different consumption platforms.
How to track and optimize in real-time Understanding in real-time how video services can be optimized and managed requires input and coordination between several teams. The highly dynamic environment of ABR and OTT technologies also drive fast changes with new features and updated platforms and applications. This leads to the development cadence being much higher than before.
In the last years we have seen a change in the way of working, where collaborative tools have taken a big role. Using chat and collaborative platforms to perform the day-to-day task of building and delivering services and products, has become an integral part of the way of working for most service providers and vendors.
This was the driver for us to increase the collaborative and social aspects of our products and solutions with the vision of effortlessly sharing insights between teams and team members, of course without placing any sensitive customer data at risk.
How Slack and Teams boost troubleshooting By linking Agama views, information, and alerts directly into Teams or Slack, team members can quickly communicate the service performance and customer experience issues to the right party.
The system keeps track of such messages and escalations, so team members can be sure that problems are acted upon and not missed in stressful situations with a lot of discussions and chat messages.
How collaboration tools are shaping our way of working
Some key benefits of integrating collaboration tools are:
By sharing insights and information directly into the collaboration tools you likely already use, you pass the information to the teams faster.
By making everyone see the same picture, all teams and team members can align on the same ground truth. This is the key to get everyone into a problem-fixing mindset and stopping any blamestorming activities, which unfortunately can otherwise easily happen.
With objective analytics and monitoring information directly available in the chat, it is much easier to create transparency on the current state of a service and ongoing activities. Transparency is a fundamental requirement for good decision-making in different teams.
Any analytics solution that aims to support processes and activities today, needs to be possible to integrate with the collaboration tools that are widely in use in the video industry. We are excited to have started that journey last year and look forward to extending and optimizing this functionality.
More from Agama
22/06/2022
22 June, 2022
Blog
By Anders Svensson
In our second article Part 2 of this...
25/05/2022
25 May, 2022
Blog
By Anders Svensson
In our previous article Par1 of this series, we presented the Agama AWE SDK, the requirements needed to create a simp...
09/05/2022
9 May, 2022
Press releases
Link ping, Sweden, May 09, 2022, - Agama Technologi...
05/05/2022
5 May, 2022
Blog
By Anders Svensson
This blog article will be the first in a ...
11/04/2022
11 April, 2022
Events
ANGA COM is Europe's leading congress trade fair for broadband, television and online. This is where network operators, outfitters a...
30/03/2022
30 March, 2022
Blog
By Matic Hajdinjak
Agama has a long history when it comes to device integrations. For more than a decade we've dealt with projects of...
10/03/2022
10 March, 2022
Press releases
Link ping, Sweden, March 10, 2022, - Agama Techn...
25/01/2022
25 January, 2022
Blog
By Dora Voicu
We're already a few weeks into 2022 - a new year full of hope, dreams, and hopefully great achievements. But before w...
08/12/2021
8 December, 2021
Blog
By Johan G rsj
Any operator providing video services is faced with a fundamental operational challenge -with tens of thousands or mill...
29/11/2021
29 November, 2021
Press releases
(Link ping, Sweden, November 29, 2021) - Agam...
22/11/2021
22 November, 2021
Press releases
Link ping, Sweden, November 22, 2021 - Agama Technologies, the leading provider in video service quality and customer experi...
09/11/2021
9 November, 2021
Press releases
(Link ping, Sweden, November 09, 2021) - Agama...
03/11/2021
21 October, 2021
Blog
By Aner Gusic
The importance of metadata in an analytics system cannot be overstated. It gives context to the details of customer behav...
15/09/2021
15 September, 2021
Press releases
(Link ping, Sweden, September 15, 2021) - Agama Technologies, the specialist in video service quality and customer experienc...
16/08/2021
16 August, 2021
Blog
By Aner Gusic
At Agama, we have provided integrated solutions for Customer Care Operations for many years, as integrating high-quality c...
24/06/2021
24 June, 2021
Press releases
June 24, 2021, EDISON, N.J. and LINK PING, Sweden...
09/06/2021
7 June, 2021
Blog
By Alexander Nordstr m
In previous installments of this blog series, we've told you all about how our solutions help make sense of vide...
26/05/2021
26 May, 2021
Events
As the world's most inspiring content and technology event, IBC's mission is to Empower Content Everywhere by driving thought lead...
20/05/2021
20 May, 2021
Blog
By Johan G rsj
The latest innovations in technology have significantly shaped the way we collaborate, connect and interact, and are helpin...
07/05/2021
7 May, 2021
Press releases
(Link ping, Sweden, May 7, 2021) - Agama Technologi...
27/04/2021
27 April, 2021
Press releases
(Link ping, Sweden, April 27, 2021) - Agama Technologies, the specialist in video service quality and customer experience, launc...
07/04/2021
7 April, 2021
Press releases
(Link ping, Sweden, April 7, 2021) - Agama Techno...
30/03/2021
30 March, 2021
Blog
By Alexander Nordstr m
Quality of Experience (QoE) is central to the insights that video operators get from the Agama solution. But what ...
29/03/2021
29 March, 2021
Press releases
Agama Technologies joins SRT Alliance for High Q...
25/03/2021
25 March, 2021
Press releases
Parties extend current partnership with OTT Clie...
29/01/2021
29 January, 2021
Blog
The year 2020 was a special one for all of us at Agama, the COVID-19 pandemic changed our way of interacting with each other, the way of...
22/01/2021
13 January, 2021
Opinion pieces
This is a guest post by Vladimir Uhrovic, Senior Designer at Slovak Telecom
A customer talking about their experience with y...
21/12/2020
21 December, 2020
News & press releases
The holiday season is here again, despite the Covid-19', which turned our lives upside down. However, in spite of...
18/06/2020
18 June, 2020
News & press releases
Read more about Agama version 6
Share this:...
06/05/2020
28 April, 2020
News & press releases
(Link ping, Suecia, 28 de abril de 2020) Agama, especialista en calidad de servicio de video y experiencia del cliente,...
29/04/2020
28 April, 2020
News & press releases
(Link ping, Sweden, April 28, 2020) - Agama, the specialist in video service quality and customer experience, launches ne...
20/03/2020
20 March, 2020
Events
As you know, ANGACOM has been postponed due to Corona. We are happy to meet virtually to discuss you needs and what Agama can offer p...
26/02/2020
13 January, 2020
Events
We are very excited to be introducing many new features and enhancements in the new major version of our solution. We believe in openn...
26/02/2020
25 February, 2020
Events
We are very excited to be introducing many new features and enhancements in the new major version of our solution. We believe in open...
04/02/2020
4 February, 2020
News & press releases
A1 Telekom Austria Group expands its Agama solution into Bulgaria
(Link ping, Sweden, February 4, 2020) - Agama Techno...
13/01/2020
13 January, 2020
Events
Meet our team of experts at ANGA COM 2020, 12-14 May, and discuss how we can help you create insights and awareness to assure optimal ...
18/12/2019
18 December, 2019
News & press releases
The holiday season is upon us. Some of us will be spending time with family and friends and maybe enjoy some tradition...
20/09/2019
6 March, 2019
Events
Another great IBC is over!
It was a pleasure meeting you and all industry colleagues at IBC! The event resulted in many exciting discuss...
20/09/2019
14 September, 2019
News
We are proud to announce that we have won the CSI Awar...
04/09/2019
4 September, 2019
News
(Link ping, Sweden, September 4, 2019) - Agama Technologies, the specialist in video service quality and customer experience, is extend...
27/08/2019
27 August, 2019
News
(Link ping, Sweden, August 27, 2019) - Agama Technologies...
16/08/2019
16 August, 2019
Opinion pieces
Mikael Dahlgren, CEO of Agama Technologies, talks through video trends, OTT QoE and using AI to improve the user experience in ...
15/08/2019
24 July, 2019
Opinion pieces
In the 2019 DTVE Multiscreen & OTT Series Agama C...
27/07/2019
24 July, 2019
Opinion pieces
In the 2019 DTVE Multiscreen & OTT Series Agama C...
27/07/2019
26 July, 2019
News
We are happy to announce that we have been shortlisted in two categories for the CSI awards 2019! Our Agama 360 Analytics solution has been...
17/06/2019
28 February, 2019
Events
It was a pleasure meeting you and all industry colleagues at ANGACOM. The event resulted in many exciting discussions around video se...
18/05/2019
28 February, 2019
Events
We will exhibit at ANGA COM and would like the opportunity to meet with you and get an update on your activities and to discuss joint...
06/03/2019
28 February, 2019
Events
Are you visiting ANGA COM in June?
We will exhibit at the event and would like the opportunity to meet with you and get an update on...
06/03/2019
6 March, 2019
Events
Where? RAI, Amsterdam, stand 5.B72
When? September, 13-17
In a market full of choices, it all comes down to exceeding customer expectat...
01/03/2019
28 February, 2019
Events
Are you visiting ANGACOM in June?
We will exhibit at the event and would like the opportunity to meet you and get an update on your ...