In the autumn, about 800 employees from TDCs customer support will transfer to a new employer. TDC has contracted Sitel, a large international service provider, to handle future customer support and some other functions for Denmarks largest telecommunications company.
The agreement with Sitel is part of a major initiative that will significantly improve customer service at TDC Group in the years ahead. The approximately 1,850 employees in TDC Groups own customer service function will complete a training and upgrading programme that, combined with more digital self-service options, is designed to create Denmarks best customer experiences.
I am very pleased that Sitel is undertaking to provide our customers with excellent support as this will also release resources that over time will enable us to significantly improve our customer service. Our goal is to set a new standard for the industry, says Jens Aal se, Senior Executive Vice President at TDC Group.
The agreement means that as of 6 October, approx. 800 employees in Copenhagen, Aarhus and S nderborg will be employed by Sitel. That is approx. every third employee in TDCs customer service, primarily in our support function, who provide practical help with e.g. setting up appliances and apps, fault correction and questions regarding bills. All employees will continue with unchanged pay and employment terms for now at the same TDC Group site.
This is TDC Group's largest outsourcing initiative to date, and we have prioritised ensuring as much security as possible for our employees in the process. We have achieved this through our agreement with Sitel, says Jens Aal se.
Sitel is one of the world's largest providers of customer service and support. The company has 56,000 employees in 23 countries, and manages e.g. support functions for a number of international companies in entertainment and online trading. From its London site, the company manages support for various enterprises in the Nordic market. In the contract with TDC Group, Sitel commits e.g. to significantly reduce waiting times for telephone support compared with current times.
We have taken over customer centres and support functions for both small local and very large international enterprises. Our core task is to provide high-quality service and support that contributes to retaining and increasing our clients customer bases. That is also our task for TDC Group, says Country Director Steffen Bagge of Sitel Denmark.
The agreement with Sitel will ensure that TDC Group customer support expenses fall, and part of this saving will be invested in the remaining employees in the form of e.g. training, upgrading and career plans.
Sitel specialises in providing high-level customer support which in itself can raise the quality. When adding our education and training activities and the fact that we recently recruited an additional 100 employees, the overall gain will clearly enhance our customer experience with easier and faster access to contact with the right employee, etc., says Jens Aal se.
The changes in TDC Groups customer service result from an internal survey implemented at the beginning of the year. The survey identified where and how TDC Group can hand over existing operating functions to external partners as changing market conditions increasingly prompt the telecommunications, content and entertainment industries to merge.
Facts about Sitel and the agreement with TDC Group
The agreement covers approx. 800 employees in e.g. support functions in Copenhagen, Aarhus and S nderborg. In S nderborg, it involves employees in the TDC-owned CCE (Contact Centre Europe).
The agreement will take effect from 6 October, and the employees will continue with unchanged pay and employment terms, and for the time being at the same workplace.
In connection with natural attrition, Sitel will gradually transfer jobs from Copenhagen and Aarhus to S nderborg, and from the spring 2015, also to London. Relocation of jobs to S nderborg and London is expected to be completed by year-end 2015.
Sitel expects to have approx. 150 TDC supporters at its London site by year-end 2015. Sitels London site is currently managing support for other Danish firms, and typically its employees are Danes living in England.
Sitel is American owned and currently has more than 56,000 employees in 23 countries. The enterprise has 110 customer support centres worldwide and offers customer service and support in 40 different languages.
Sitel began operating in Denmark in 2002 and now has approx. 100 employees at its Copenhagen site.
For more information, please contact:
TDC Press, tel. +45 70 20 35 10
Most recent headlines
09/11/2025
Dalet today announced a transformative leap forward for media operations: Agentic Artificial Intelligence (AI) that unifies the Dalet ecosystem under one natura...
16/10/2025
SVG Sit-Down: FUJIFILM Execs on GFX ETERNA 55 Camera, Importance of Shallow-Dept...
16/10/2025
Squash's Most Ambitious Broadcast Production To Be Deployed at Comcast Busin...
16/10/2025
Main Street Sports Group Inks Deal With Omaha Productions, Launches Original-Con...
16/10/2025
A Historic Precursor? FIFA, HBS, DAZN Offer an Inside Look at Production of FIFA...
16/10/2025
Prime Video Offers Sneak Peak at New NBA on Prime StudioThe massive 13,000-sq-ft, two-story studio features a LED regulation half court and hoopBy Jason Dachman...
16/10/2025
SVG Remote Production Forum Draws Record Crowd for Visit to PGA TOUR Studios, De...
16/10/2025
BitFire's Ben Grafchik on How Growing Cloud Workflows Are Impacting the Live...
16/10/2025
AI technology is advancing quickly, bringing both new creative possibilities and...
16/10/2025
In 2017, Imani Ellis launched CultureCon, a conference that's become a must-attend event for more than 10,000 diverse creatives and Black professionals to c...
16/10/2025
It might still be a little early to break out the tinsel and mistletoe, but Spotify's already queuing up some holiday magic. This year's Spotify Singles...
16/10/2025
Earlier this year, our in-house publishing imprint, Spotify Audiobooks, put out ...
16/10/2025
VAMPIRE has been integrated onto GM Defenses Infantry Squad Vehicle (ISV), providing a mobile solution to effectively and affordably counter small drone threat...
16/10/2025
The AgilePod mounted on the host aircraft....
16/10/2025
60% say infotainment systems are a critical purchasing or leasing consideration,...
16/10/2025
NEW YORK The Broadcasters Foundation of America has launched its 2025 Year-End Giving Campaign, which seeks to raise donations from tax-deductible personal and ...
16/10/2025
Roku has added several new features to its user interface and operating system meant to make it easier to discover and personalize content, the company said....
16/10/2025
NEW YORK CNN has announced that its All Access subscription tier will launch in the U.S. on Oct. 28, providing audiences with a centralized destination for CNN&...
16/10/2025
Student Spotlight: Alan Villanueva The graduate student and saxophonist, who performed on Natalia Lafourcades Latin Grammy-nominated Live at Carnegie Hall alb...
16/10/2025
The XR Sports Alliance (XRSA) has announced the third cohort of members. The new members include Maple Leafs Sports & Entertainment (MLSE), the Vegas Golden Kni...
16/10/2025
NEW YORK The Broadcasters Foundation of America has launched its 2025 Year-End Giving Campaign which seeks to raise donations from tax-deductible personal and c...
16/10/2025
NEW YORK Australia's Nine Network and the NHL today announced a media partnership that will bring the world's premier professional ice hockey league to ...
16/10/2025
Parks Associates has released new data showing that nearly half (45%) of U.S. internet homes watch free ad-supported streaming TV (FAST) services and 89% of U.S...
16/10/2025
TROY, Mich. -New data from J.D. Power's 2025 U.S. Residential Internet Service Provider Study shows that residential wireless internet providers are growing...
16/10/2025
TV's most charming detective drama * Shakespeare & Hathaway: Private Investi...
16/10/2025
Back to All News
Thailand's Legendary Outlaw Returns: Tee Yai: Born to be ...
16/10/2025
Back to All News
Christmas Is Just Around The Corner: Home For Christmas Season...
16/10/2025
Back to All News
Trist n Ulloa Stars in El crimen de Pazos, the New Netflix Ser...
16/10/2025
ABS Completes Redomiciliation to Dubai Development Authority as Part of Strategi...
16/10/2025
This Saturday October 18 Katja Mia will burst onto the radio airwaves for the first time as she joins 2FM. Katja will be standing in for Bl thnaid Treacy on Sat...
16/10/2025
This October, RT is delighted to support Wexford Festival Opera, Babor International Arts Festival for Children, Open House Dublin and 36 other arts and cultu...
16/10/2025
GeForce NOW is more than just a platform to stream fresh games every week - it offers celebrations for the gamers who make it epic, with member rewards to sweet...
15/10/2025
Across the world, early-career reporters are interrogating systems that shape daily life, from mortuaries and classrooms to the corridors of legal education and...
15/10/2025
St. Louis Blues Pay Tribute to Ozzy Osbourne in New Pregame Open VideoThe NHL franchise worked with production firms 2WEI and 4th Floor CreativeBy Mark J Burns,...
15/10/2025
Cobalt Digital, G3DVu, Proxima Vision, and Telos Alliance Renew Premier Sponsors...
15/10/2025
By Paige Bethmann
Before my grandmother passed away in 2019, I went to visit her in the hospital where she'd been for a few weeks. When I arrived, the nurs...
15/10/2025
Two years ago, Spotify set out to grow the entire publishing industry by making ...
15/10/2025
People turn to DJ for a listening experience that feels personal, dynamic, and j...
15/10/2025
Las personas recurren a DJ para vivir una experiencia de escucha personal, din m...
15/10/2025
Rock legend Bruce Springsteen and luminary actor Jeremy Allen White came togethe...
15/10/2025
At Spotify, we're all about supporting rising talent and helping them connec...
15/10/2025
New SBS Documentary Series THE CANCER KILLERS Premieres 4 November on SBS & SBS ...
15/10/2025
SBS celebrates the Festivals of Lights with bold, illuminating stories across th...
15/10/2025
One of humanity's most profound questions continues: Is there any place in our galaxy suitable for life beyond Earth? NASA intends to find out, with the hel...
15/10/2025
eds3_5_jq(document).ready(function($) { $(#eds_sliderM519).chameleonSlider_2_1({ content_source:......
15/10/2025
Scality, a global leader in cyber-resilient storage software for the AI era, today announced the advancement of its comprehensive AI ecosystem certification pro...
15/10/2025
The Hollywood Professional Association (HPA) today unveiled key highlights of the 2026 HPA Tech Retreat, scheduled for Feb. 15 19 at the Westin Rancho Mirage Go...
15/10/2025
At NAB Show New York 2025 (Stand 244), Interra Systems will showcase the future of media QC, monitoring, and captioning, highlighting its award-winning, AI- and...
15/10/2025
Grass Valley today announced that RMC BFM, part of the CMA-CGM Group and France's third-largest private media group, has chosen Grass Valley's productio...
In the autumn, about 800 employees from TDCs customer support will transfer to a new employer. TDC has contracted Sitel, a large international service provider, to handle future customer support and some other functions for Denmarks largest telecommunications company.
