MetLife. Navigating life together Expresses Customer Partnership
New York, N.Y., Oct. 20, 2016 - MetLife, Inc. (NYSE: MET) today launched its new global brand platform under the tagline MetLife. Navigating life together. The brand brings to life MetLifes role as a trusted partner to its customers as they navigate lifes twists and turns and includes an updated visual identity, logo and tagline. This will mark the most significant change to the MetLife brand in over 30 years.
Around the globe, change is happening faster than ever before. MetLife conducted research among more than 55,000 customers worldwide and found one universal truth: consumers are overwhelmed with the pace of change and are looking for a trusted partner to help them navigate these changes.
To adapt to our changing world, we are re-thinking how we do business. We are moving away from a traditional product-development model to one driven by customer insights, said Steven A. Kandarian, chairman, president and chief executive officer of MetLife, Inc. Our new brand reflects our companys transformation and differentiates us in the marketplace, ultimately driving greater value for our customers and shareholders.
To remove the complexities traditionally associated with insurance, MetLife is making substantial changes to its customer experiences. The MetLife brand refresh will ultimately impact all customer touch-points from the website to customer service to its sales process to ensure a more focused, simplified interaction.
We are embarking on a journey to upend the long-entrenched norms of the insurance industry. We are focused on humanizing our industry and designing every customer experience to reflect the modern company were becoming, said Esther Lee, global chief marketing officer of MetLife. Throughout our nearly 150 year history, weve always played a very important role in our customers lives. Today, were evolving our brand to express this important role - our noble purpose - to be the trusted partner to help our customers navigate their changing worlds.
MetLifes new visual branding is built around a clean, modern aesthetic. The striking new brandmark brings contemporary blue and green colors together in a symbol of partnership to form an M for MetLife. The iconic MetLife blue carries forth the brands legacy, but has been brightened and now lives alongside a new color - green - which represents life, renewal and energy. The broader MetLife brand palette expands to include a range of vibrant secondary colors, reflecting the diverse lives of its customers.
As the company moves in this new direction, it will phase out its use of Snoopy and the Peanuts Gang. We brought in Snoopy over 30 years ago to make our company more friendly and approachable during a time when insurance companies were seen as cold and distant. Snoopy helped drive our business and served an important role at the time, said Lee. We have great respect for these iconic characters. However, as we focus on our future, its important that we associate our brand directly with the work we do and the partnership we have with our customers.
MetLife will be rolling out the new brand globally through 2017. The new design system is now live across mobile, social and web properties. In the U.S., print ads will appear in the Wall Street Journal, the New York Times and the Washington Post beginning Oct. 21 and new broadcast ads will be on air in December. Additional advertising is running in Mexico, Korea and Japan.
More information can be found at www.metlife.com.
About MetLife
MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (MetLife), is one of the largest life insurance companies in the world. Founded in 1868, MetLife is a global provider of life insurance, annuities, employee benefits and asset management. Serving approximately 100 million customers, MetLife has operations in nearly 50 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.
Note Regarding Forward-Looking Statements
This news release may contain or incorporate by reference information that includes or is based upon forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements give expectations or forecasts of future events. These statements can be identified by the fact that they do not relate strictly to historical or current facts. They use words such as anticipate, estimate, expect, project, intend, plan, believe and other words and terms of similar meaning, or are tied to future periods, in connection with a discussion of future operating or financial performance. In particular, these include statements relating to future actions, prospective services or products, future performance or results of current and anticipated services or products, sales efforts, expenses, the outcome of contingencies such as legal proceedings, trends in operations and financial results.
Any or all forward-looking statements may turn out to be wrong. They can be affected by inaccurate assumptions or by known or unknown risks and uncertainties. Many such factors will be important in determining the actual future results of MetLife, Inc., its subsidiaries and affiliates. These statements are based on current expectations and the current economic environment. They involve a number of risks and uncertainties that are difficult to predict. These statements are not guarantees of future performance. Actual results could differ materially from those expressed or implied in the forward-looking statements. Risks, uncertainties, and other factors that might cause such differences include the risks, uncertainties and other factors identified in MetLife, Inc.s most recent Annual Report on Form 10-K (the Annual Report) file
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MetLife. Navigating life together Expresses Customer Partnership 
