Sony Pixel Power calrec Sony

Agama introduces self-learning AI Anomaly Detection - enhancing situational awareness for video service providers

17/10/2018

16 October, 2018

News

(Link ping, Sweden, October 16, 2018) - Agama Technologies, the specialist in video service quality and customer experience, has introduced AI Anomaly Detection. Powered by artificial intelligence and machine learning, this new extension to the Agama solution provides alarms with unprecedented precision. The result is enhanced awareness of real incidents and elimination of irrelevant alarms, which enables service providers to deliver optimal service quality to customers with greater efficiency.

To deliver video services that meet or exceed customer expectations, service providers must act quickly when quality and usage Key Performance Indicators (KPIs) deviate from their normal range. What is normal, however, can change over time and vary greatly depending on the time of day or day of the week. These fluctuations limit the usefulness of alarms based on fixed thresholds. A more intelligent approach is the way forward.

Agama's new feature AI Anomaly Detection automatically identifies anomalies based on information from every subscriber and provides actionable alerts, clear visualization of detected anomalies and powerful interactive analytics.

We are excited to introduce the new AI Anomaly Detection feature, says Johan G rsj , Director of Product Management at Agama Technologies. Separating actual anomalies from normal variations in KPIs is an excellent example of how AI and machine learning can be applied to video service assurance in a way that addresses real-world needs.

Agama's AI Anomaly Detection employs automated self-learning to recognize patterns in video delivery networks. Acting on information collected in real-time from as many as several million client devices, such as set-top boxes and OTT player applications, the algorithm predicts how each subset of the population, from whole countries down to individual neighborhoods, will behave based on past observations.

With AI Anomaly detection, service providers can quickly understand where in the delivery chain anomalies occur, what the current situation is, and what has happened before and after the detected anomalies. By detecting real anomalies and putting them into context, the solution creates situational awareness that enables faster analysis and problem resolution. This means that service providers can assure optimal service quality and improve customer experience with greater efficiency and accuracy.

About Agama Technologies

Agama Technologies specializes in empowering video operators' business processes with awareness that can drastically lower operational costs and improve customer satisfaction. With extensive experience and an industry-leading solution for monitoring, assurance and analytics of video service quality and customer experience, Agama helps operators to implement a data-driven way of working to assure optimal service quality, improve operational efficiency and increase customer understanding. The company is based in Link ping, Sweden, and is privately held. For more information, visit www.agama.tv

Share this:
LINK: http://www.agama.tv/agama-introduces-self-learning-ai-anomaly-detectio...
See more stories from agama

More from Agama

25/07/2022

Agama shortlisted for CSI award 2022

25 July, 2022 Press releases We are happy to announce that our Agama Elastic Analyzer has been shortlisted for the CSI Awards 2022 in the category Best Monito...

06/07/2022

We're are going to Amsterdam

6 July, 2022 Events Press releases Meet us at IBC 2022, at our new stand Hall 1, C65 and experience live the solutions powered by Agama, real-time observabil...

22/06/2022

Video Platform Observability using Agama AWE SDK - Part 3: Deployment & Conclusion

22 June, 2022 Blog By Anders Svensson In our second article Part 2 of this...

25/05/2022

Video Platform Observability using Agama AWE SDK - Part 2: Layout & Style

25 May, 2022 Blog By Anders Svensson In our previous article Par1 of this series, we presented the Agama AWE SDK, the requirements needed to create a simp...

09/05/2022

Telefnica Servicios Audiovisuales selects Agama Monitoring and Analytics Solution for its TV channels' service quality and assurance

9 May, 2022 Press releases Link ping, Sweden, May 09, 2022, - Agama Technologi...

05/05/2022

Video Platform Observability using Agama AWE SDK - Part 1: Requirements & Configuration

5 May, 2022 Blog By Anders Svensson This blog article will be the first in a ...

11/04/2022

Meet with Agama team at AngaCom

11 April, 2022 Events ANGA COM is Europe's leading congress trade fair for broadband, television and online. This is where network operators, outfitters a...

30/03/2022

Breaking the Myth of Difficult Device Integration

30 March, 2022 Blog By Matic Hajdinjak Agama has a long history when it comes to device integrations. For more than a decade we've dealt with projects of...

10/03/2022

Agama Partners with Divitel to expand its Quality Assurance and Monitoring Solutions to Digicel Group

10 March, 2022 Press releases Link ping, Sweden, March 10, 2022, - Agama Techn...

25/01/2022

Agama 2021 and beyond!

25 January, 2022 Blog By Dora Voicu We're already a few weeks into 2022 - a new year full of hope, dreams, and hopefully great achievements. But before w...

08/12/2021

What you need to know about data-driven grouping

8 December, 2021 Blog By Johan G rsj Any operator providing video services is faced with a fundamental operational challenge -with tens of thousands or mill...

29/11/2021

Agama Technologies partners with Antecna to implement a video monitoring and analysis solution for m:tel

29 November, 2021 Press releases (Link ping, Sweden, November 29, 2021) - Agam...

22/11/2021

Agama withdraws from exhibiting at IBC2021

22 November, 2021 Press releases Link ping, Sweden, November 22, 2021 - Agama Technologies, the leading provider in video service quality and customer experi...

09/11/2021

POST Luxembourg selects Agama's Monitoring and Analytics solution for its IPTV services

9 November, 2021 Press releases (Link ping, Sweden, November 09, 2021) - Agama...

03/11/2021

Making the most of your metadata

21 October, 2021 Blog By Aner Gusic The importance of metadata in an analytics system cannot be overstated. It gives context to the details of customer behav...

15/09/2021

netplus.ch Selects Agama for Its Network Monitoring and Analytics

15 September, 2021 Press releases (Link ping, Sweden, September 15, 2021) - Agama Technologies, the specialist in video service quality and customer experienc...

16/08/2021

Integrating real-time consumer experience insights with customer care operations

16 August, 2021 Blog By Aner Gusic At Agama, we have provided integrated solutions for Customer Care Operations for many years, as integrating high-quality c...

24/06/2021

Agama and Zodiac Team up to Deliver Integrated Quality Assurance And Analytics Solutions to Video Operators

24 June, 2021 Press releases June 24, 2021, EDISON, N.J. and LINK PING, Sweden...

09/06/2021

Demystifying the MP4 container format

7 June, 2021 Blog By Alexander Nordstr m In previous installments of this blog series, we've told you all about how our solutions help make sense of vide...

26/05/2021

See you in Amsterdam in December!

26 May, 2021 Events As the world's most inspiring content and technology event, IBC's mission is to Empower Content Everywhere by driving thought lead...

20/05/2021

Collaboration tools and new ways of working

20 May, 2021 Blog By Johan G rsj The latest innovations in technology have significantly shaped the way we collaborate, connect and interact, and are helpin...

07/05/2021

Agama Technologies launches new support ticketing system, knowledge base and community forums

7 May, 2021 Press releases (Link ping, Sweden, May 7, 2021) - Agama Technologi...

27/04/2021

New Release for Video Observability and Analytics Solution

27 April, 2021 Press releases (Link ping, Sweden, April 27, 2021) - Agama Technologies, the specialist in video service quality and customer experience, launc...

07/04/2021

Delta Fiber selects Agama's Video Monitoring and Analytics Solution to improve End-User Experience across all device types

7 April, 2021 Press releases (Link ping, Sweden, April 7, 2021) - Agama Techno...

30/03/2021

Quality of Experience - how four colors make sense of terabytes of metrics

30 March, 2021 Blog By Alexander Nordstr m Quality of Experience (QoE) is central to the insights that video operators get from the Agama solution. But what ...

29/03/2021

Agama Technologies joins the SRT Alliance and integrates SRT protocols into its solutions

29 March, 2021 Press releases Agama Technologies joins SRT Alliance for High Q...

25/03/2021

Altibox TV selects Agama to expand its current Client Device Monitoring solution to OTT devices

25 March, 2021 Press releases Parties extend current partnership with OTT Clie...

29/01/2021

Feature highlights of Agama products in 2020

29 January, 2021 Blog The year 2020 was a special one for all of us at Agama, the COVID-19 pandemic changed our way of interacting with each other, the way of...

22/01/2021

How Agama contributes to Slovak Telekom's success

13 January, 2021 Opinion pieces This is a guest post by Vladimir Uhrovic, Senior Designer at Slovak Telecom A customer talking about their experience with y...

21/12/2020

Happy holidays!

21 December, 2020 News & press releases The holiday season is here again, despite the Covid-19', which turned our lives upside down. However, in spite of...

18/06/2020

Instantly spot problem channels with new Penalty Box

18 June, 2020 News & press releases Read more about Agama version 6 Share this:...

06/05/2020

Colaboracin y anlisis potente en el nuevo lanzamiento 6.0 de Agama

28 April, 2020 News & press releases (Link ping, Suecia, 28 de abril de 2020) Agama, especialista en calidad de servicio de video y experiencia del cliente,...

29/04/2020

Collaboration and Powerful Analytics in New Agama Release

28 April, 2020 News & press releases (Link ping, Sweden, April 28, 2020) - Agama, the specialist in video service quality and customer experience, launches ne...

20/03/2020

ANGACOM postponed due to Corona

20 March, 2020 Events As you know, ANGACOM has been postponed due to Corona. We are happy to meet virtually to discuss you needs and what Agama can offer p...

26/02/2020

Let's meet at AngaCom2020!

13 January, 2020 Events We are very excited to be introducing many new features and enhancements in the new major version of our solution. We believe in openn...

26/02/2020

Let's meet at IBC2020!

25 February, 2020 Events We are very excited to be introducing many new features and enhancements in the new major version of our solution. We believe in open...

04/02/2020

A1 Bulgaria selects Agama for service quality and customer experience assurance

4 February, 2020 News & press releases A1 Telekom Austria Group expands its Agama solution into Bulgaria (Link ping, Sweden, February 4, 2020) - Agama Techno...

13/01/2020

AngaCom2020

13 January, 2020 Events Meet our team of experts at ANGA COM 2020, 12-14 May, and discuss how we can help you create insights and awareness to assure optimal ...

18/12/2019

Wishing you a nice and warm holiday season!

18 December, 2019 News & press releases The holiday season is upon us. Some of us will be spending time with family and friends and maybe enjoy some tradition...

20/09/2019

Thank you for meeting with us at IBC2019!

6 March, 2019 Events Another great IBC is over! It was a pleasure meeting you and all industry colleagues at IBC! The event resulted in many exciting discuss...

20/09/2019

Agama remote PHY monitoring wins CSI award for best monitoring or network management solution

14 September, 2019 News We are proud to announce that we have won the CSI Awar...

04/09/2019

Agama extends end-to-end assurance and analytics solution with SDI support

4 September, 2019 News (Link ping, Sweden, September 4, 2019) - Agama Technologies, the specialist in video service quality and customer experience, is extend...

27/08/2019

Nuuday selects Agama for service and customer experience assurance for all platforms

27 August, 2019 News (Link ping, Sweden, August 27, 2019) - Agama Technologies...

16/08/2019

Video trends, OTT QoE and using AI to improve user experience

16 August, 2019 Opinion pieces Mikael Dahlgren, CEO of Agama Technologies, talks through video trends, OTT QoE and using AI to improve the user experience in ...

27/07/2019

OTT streaming key developments, targeted advertising and how to meet and exceed customer expectations

24 July, 2019 Opinion pieces In the 2019 DTVE Multiscreen & OTT Series Agama C...

27/07/2019

Agama shortlisted for two CSI awards

26 July, 2019 News We are happy to announce that we have been shortlisted in two categories for the CSI awards 2019! Our Agama 360 Analytics solution has been...

17/06/2019

Nice meeting you at ANGACOM!

28 February, 2019 Events It was a pleasure meeting you and all industry colleagues at ANGACOM. The event resulted in many exciting discussions around video se...

18/05/2019

Let's meet at Anga Com, June 4-6!

28 February, 2019 Events We will exhibit at ANGA COM and would like the opportunity to meet with you and get an update on your activities and to discuss joint...

06/03/2019

Let's meet at AngaCom, June 4-6!

28 February, 2019 Events Are you visiting ANGA COM in June? We will exhibit at the event and would like the opportunity to meet with you and get an update on...