Nielsen: Global Consumers Highlight Opportunities for Retailers, Brand Marketers and Service Providers to Better Meet Needs of Aging Consumers

New York Feb. 25, 2014 As the 65-and-older demographic increases in size and spending power, retailers, brand marketers and service providers have opportunities to better support the health and well-being of aging consumers, according to new findings from Nielsen, a leading global provider of information and insights into what consumers watch and buy.

According to the Nielsen Global Survey about Aging, which polled more than 30,000 Internet respondents in 60 countries[i], more than half of global consumers surveyed (51%) say they do not see advertising that reflects older consumers, and half say it is difficult for an aging demographic to find product labels that are easy to read. Forty-three percent of global respondents (when thinking about the product or service needs of the aging consumer) have trouble locating packages that are easy to open. More than four in 10 cannot find foods that meet special nutritional diets (45%), offer smaller-portion-sized food packaging (44%) or feature clearly labeled nutritional information (43%). Global respondents also find it difficult to navigate assistance from service-oriented industries like housing (46%), transportation (44%), finance (44%), medical insurance (39%) and meal-delivery (36%).

These findings serve as a wake-up call to manufacturers, retailers and other marketers that need to bolster efforts to better reach and cater to an aging demographic, said Todd Hale, senior vice president, Consumer & Shopper Insights, Nielsen. People 65 and older already outnumber kids under 14 in many developed countries like Japan, Germany and Italy.[ii] While the global aging population is growing in number, their spending power is growing, too, as many have more time to shop and spend than their younger counterparts.

Nielsen information also shows that one in three global respondents believe stores are not catering to the needs of older consumers by providing aisles dedicated to aging-needs products (34%), offering handicapped check-out lanes (33%) or lending assistance with grocery bags (36%). Roughly one in four respondents around the world say retailers are not equipped with benches to sit down (29%), ample handicapped parking (25%), handicapped bathrooms (23%), easy-to-reach shelving (23%) or handicapped ramps and doors (22%).

Aging Concerns Have a Regional Footprint

In North America, products, services and store amenities that cater to an older demographic claim the highest percentages for fully meeting respondents needs by providing clearly labeled nutritional information on packages (53%), foods for special dietary needs (52%), ample lighting (51%), handicapped bathrooms (38%), handicapped ramps and doors (37%), electronic shopping carts (36%), online shopping delivery options (34%), wide aisles for handicapped accessibility (34%) and courteous customer service (33%).

Retailers in the Asia-Pacific and Middle East/Africa regions receive the highest percentages of fully meets needs responses for easy-to-open product packaging (both 54%), benches to sit down (29% and 25%, respectively), assistance with grocery bags (24% and 27%, respectively), easy-to-reach shelving (30% and 33%, respectively) and product promotions geared toward smaller family needs (23% and 27%, respectively).

Conversely, more than half of European and Latin American respondents say they have trouble finding products that are easy to read (61% and 59%, respectively) and are clearly labeled with nutritional information (53% and 54%, respectively). Forty-six percent of Europeans and 48 percent of Latin Americans surveyed say they cant locate foods that meet special dietary needs. In Europe, 45 percent believe the stores they shop in are not equipped with aisles dedicated to aging-needs products, and more than half cant find electric shopping carts (59%) or get help with grocery bags to the car (52%). More than four in 10 Latin Americans believe retail stores do not provide benches to sit down (49%), dedicate aisled to aging-needs products (45%) or provide handicapped check-out aisles (43%).

As retailers and manufacturers clamor to create a point of differentiation for their products and services, they only need to listen to the loud call for help coming from aging consumers in all parts of the world, said Hale. Improvements such as using larger fonts on product labels and signage, arranging age-related products in one place and at arms length for easier accessibility, and offering friendly customer service can go a long way in building loyal patronage.

High Interest in Digital Engagement for Grocery Shopping More than one-third (37%) of global respondents say they are already ordering groceries online for home delivery, with more than half (54%) willing to try if it becomes available.

Usage of online coupons for grocery shopping is already a practice among one-third (32%) of global respondents, with percentages in Asia-Pacific (41%) and North America (38%) exceeding the global average. Three-quarters of respondents in Latin America, 64 percent in Middle East/Africa, 61 percent in Europe, and 54 percent in both Asia-Pacific and North America say they are willing to use online coupons for grocery shopping.

Online and mobile shopping lists are also used by nearly one-quarter (23%) of global respondents, while three in four respondents in Latin America are willing to use online shopping lists if they become available, along with six in 10 from Middle East/Africa (63%), Asia-Pacific (62%), North America (62%) and Europe (61%).

While the findings are based on online respondents and represent an increased propensity for online usage, the research reflects the sentiment of leading-indicator attitudes that will only continue as Internet penetration rates grow, said Hale. As the Internets influence continues to permeate the everyday lives of conne

LINK:	http://www.nielsen.com/us/en/press-room/2014/nielsen-global-consumers-...
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