Media Asset Capitals Jeremy Bancroft explains why the current model of measuring TV audiences is all wrong
By Contributor
Published: September 23, 2020
Media Asset Capital's Jeremy Bancroft explains why the current model of measuring TV audiences is all wrong
target=_blank title=Share on LinkedIn class=share-linkedin> Media Asset Capital's Jeremy Bancroft explains why the current model of measuring TV audiences is all wrong
https://www.tvbeurope.com/media-consumption/can-we-really-rely-on-tv-ratings title=Share via Email class=share-email>
The coronavirus pandemic has led to people watching more TV than ever. Content consumption has substantially increased, and many TV channels have recorded some of their best ratings in years.
The TV industry relies upon ratings. These ratings tell the channels and their advertisers which shows are most popular, and which times of the day capture the largest audiences.
Streaming platforms such as Netflix, Amazon Prime Video, Disney Plus, ITV Hub and BBC iPlayer have only recently been added to ratings listings, but each of the operators can measure viewing of content on their own streaming platform. Some, however, are reluctant to release this data.
Traditional TV viewing figures are produced by specialist ratings agencies, including BARB, Nielsen, and Kantar. For free to air satellite and terrestrial TV, the number of viewers for each channel at different times is measured using selected panels of viewers, and everything that the viewers watch is logged.
Unfortunately, these panels represent a very small sample of the viewing public.
For example, in the UK, BARB collects and distributes TV ratings. There are about 5200 BARB-monitored households from a total of around 27 million TV-equipped homes.
In the US, Nielsen is the most widely used ratings agency. There are about 27,000 Nielsen-monitored households from around 120 million TV-equipped homes.
This means that the ratings used by over the air TV channels, programme makers and advertisers are based upon a sample size of approximately 0.02 per cent.
The TV industry makes decisions about which programmes to commission, continue or drop based upon these ratings. How much advertisers pay for particular spots is also based on these ratings. With only one in every 5,000 homes being sampled, there is much criticism within the industry about the accuracy of this data, especially given the financial implications of such potentially misleading information.
Subscription platforms (such as Sky) can measure their own viewing figures with greater accuracy by interrogating their own branded set top boxes. In the UK, Sky collects data from about 500,000 set top boxes, which is approximately 4 per cent of their total subscribers. Unfortunately, this method is not available to non-subscription platforms.
In the US, Nielsen has started providing ratings for popular streaming platforms. Netflix has responded to these ratings based on viewing panels in a statement: The data that Nielsen is reporting is not accurate, not even close, and does not reflect the viewing of these shows on Netflix
As Netflix can measure every single time that their content is streamed to a subscriber (a sample size of 100 per cent), they can be confident in their own conclusions.
Some TV set manufacturers have built software into their devices that detects what their viewers are watching so that they can provide data to third parties. American TV set maker Vizio did exactly this, but ended up losing a $17 million class-action lawsuit for allegedly spying on their customers' viewing habits, violating privacy and consumer-protection laws'.
Within the EU, General Data Protection Regulation (GDPR) covers information that relates to an identified or identifiable individual. Essentially, if you can know who the person is, then you must obtain their explicit approval to collect, store and forward (or sell on) their data. Breaching GDPR regulations can be very expensive for a business, with a maximum fine of 20 million, or 4 per cent of annual global turnover for offenders.
Recently, a small UK company called TVA Group developed and patented a solution that collects large-scale live TV viewership data without infringing GDPR and consumer-protection laws.
Almost any Smart TV that is connected to the internet can utilise some of the interactive capabilities of today's digital TV transmission standards to tell TVA whether it is tuned to specific channels.
By collecting this data and processing it to identify regionalities, TVA is producing real-time dashboards and historic reports that show, very accurately, what is being watched, where, and to a precision measured in seconds. This can be associated with specific programmes or commercials on individual channels.
In order to comply with GDPR, the TVA solution cannot identify what was showing on any given TV set, but can tell you how many sets in a given geographical area were tuned in to a specific channel at a precise time.
This can detect how many people saw a particular programme or commercial or, for example, whether the moving of live sports coverage between channels to avoid a clash with the news resulted in a loss of viewers. Traditional panel-based ratings collection can only report this type of data many hours or days later, and as we have seen, with dubious accuracy.
Online TV viewing is clearly gaining in popularity, and data from a channel's streaming platforms can also be incorporated into TVA's data analytics and reporting engines to provide an even broader view of total viewership.
Despite their small size, this UK company is successfully producing accurate live TV ratings for over 50 clients in an industry that has been poorly served by the established providers.
No single solution can measure the entire range of ways in wh
Europe Stories
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
01/06/2026
January 6 2026, 05:30 (PST) Dolby Sets the New Standard for Premium Entertainment at CES 2026
Throughout the week, Dolby brings to life the latest innovatio...
01/05/2026
January 5 2026, 18:30 (PST) NBCUniversal's Peacock to Be First Streamer to ...
01/04/2026
January 4 2026, 18:00 (PST) DOLBY AND DOUYIN EMPOWER THE NEXT GENERATON OF CREATORS WITH DOLBY VISION
Douyin Users Can Now Create And Share Videos With Stun...
28/01/2026
Luxembourg, January 26, 2026 - SES S.A. ( SES or the Company ), a leading space solutions company, acknowledges the credit rating action announced by Fitch to...
27/01/2026
Click for Japanese version
Tokyo, Japan - January 27, 2026 - Akamai Technolo...
27/01/2026
Today, Spotify is proud to support our partner Backline, an industry-leading men...
27/01/2026
With nearly 29 million monthly listeners and clear momentum on Spotify, Net n Ve...
27/01/2026
eds3_5_jq(document).ready(function($) { $(#eds_sliderM519).chameleonSlider_2_1({ content_source:......
27/01/2026
New agreement for uninterrupted UHF connectivity for Australian Defence Force through 2033, With Options Extending to 2041
Luxembourg, January 13, 2026 - Satel...
27/01/2026
Tuesday 27 January 2026
SNL UK creative team expands as Pauli Lovejoy, Annie Ha...
27/01/2026
RT Supporting the Arts is delighted to support a dynamic programme of cultural events taking place across Ireland this February. From visual art, film, music, ...
26/01/2026
Music videos play a huge part in how fans connect with their favorite songs, but...
26/01/2026
Wuppertal January 26, 2026
Riedel and Media Tailor Deliver Unified Broadcast a...
26/01/2026
26 Jan 2026
VEON Unveils the New Beeline Uzbekistan Network Operations Center, ...
26/01/2026
Bookish is created by and stars Mark Gatiss
Images available HERE
Following th...
26/01/2026
Monday 26 January 2026
New Sky Original Series explores Entertainment Juggernaut, The X Factor
Sky today confirmed it has greenlit a premium, definitive docum...
26/01/2026
Monday 26 January 2026
Sky confirms major investment to transform Livingston ca...
26/01/2026
Software for Stable Data Management and Lasting Business Success in Uncertain Ti...
26/01/2026
RT is today publishing a statistical summary of the Register of External Activities for the third quarter of 2025.
The RT Register of External Activities com...
24/01/2026
RT and Virgin Media Television kick off comprehensive free-to-air coverage of t...
23/01/2026
Staines-upon-Thames, UK, 29 July, 2025 - Yospace, the global leader in Dynamic A...
23/01/2026
Spotify's annual Best New Artist celebration honors the rising stars whose talent, creativity, and dedication have propelled them to the music industry'...
23/01/2026
Paramount is transforming its operations by unifying the media supply chains of their top brands into a scalable global pipeline.
This transformation enhances ...
23/01/2026
Every delay costs. When a subtitle fails QC, even the smallest issue can mean missed deadlines, extra vendor costs, or frustrated teams. The new Accurate.Video ...
23/01/2026
Find out where Sare and Suze are now on RT One and RT Player Thursday 29 January at 10.15pm
Hit drama SisterS, created by, written by and starring real-life ...
23/01/2026
Friday 23 January 2026
Sky appoints Lisa Clark as Commissioning Executive for SNL UK
Lisa Clark headshot
PNG (468KB)
Lisa Clark joins Sky as Commissioning E...
23/01/2026
RT is delighted to announce that the RT and F s ireann / Screen Ireland supported short film Retirement Plan has been nominated for Best Animated Short at th...
22/01/2026
Last November, Ed Sheeran returned to his musical roots for an intimate, one-nig...
22/01/2026
Every delay costs. When a subtitle fails QC, even the smallest issue can mean missed deadlines, extra vendor costs, or frustrated teams. The new Accurate.Video ...
22/01/2026
Thursday 29 January 9:35pm on RT 2 and RT Player
The dating show returns with something old, something new and a dater you may already know
Thursday evenings...
22/01/2026
Rohde & Schwarz, Qualcomm, and Motorola demonstrate successful 5G Broadcast comp...
22/01/2026
Dalet, a leading technology and service provider for media-rich organizations, t...
21/01/2026
Wednesday 21 January 2026
Backing Britain on the global stage: Sky becomes an o...
21/01/2026
Fox Corporation Executives to Discuss Second Quarter Fiscal 2026 Financial Resul...
21/01/2026
Baselight v7 brings colourists and post-houses smarter mattes, faster workflows and deeper control
FilmLight, known for its detailed colour toolset and longsta...
21/01/2026
RT News is pleased to announce the appointment of Jackie Fox as its new Washington Correspondent. Jackie is a multimedia journalist with RT News and has repor...
19/01/2026
Monday 19 January 2026
Sky News reinvents News at Ten for the modern audience with The Wrap
Sky News today announces The Wrap, a bold evolution of its 10pm ou...
19/01/2026
DPA Microphones is striking a new chord in piano miking with the debut of its DPK2015 Piano Stereo Kit, an out-of-the-box, plug-and-play miking solution that ta...
19/01/2026
DPA Microphones will present its 4099 CORE Instrument Microphone and redesigned...
19/01/2026
Trianel relies on Arvato Systems for future-proof data center operations
Moving to the cloud: Arvato Systems implements extensive IT migration project
Migrat...
19/01/2026
Celebrating 21 Years of the RT Choice Music Prize
RT Choice Music Prize
In association with IMRO and IRMA
Irish Album of the Year 2025 - Shortlist Announce...
18/01/2026
January 18 2026, 21:30 (PST) Dolby Cinema Arrives in Bengaluru: Dolby Laborator...
16/01/2026
The start of a new year brings fresh possibilities. Whether you're diving in with big goals or simply setting new intentions, audiobooks can bring inspirati...
16/01/2026
In 2025 we launched the Spotify Partner Program to give creators more ways to tu...
15/01/2026
The SGL Carbon site in Bonn has a long tradition of training. For many years, young talent has been successfully trained here, regularly achieving excellent exa...
15/01/2026
The JEC Composites Innovation Awards annually honor the most innovative and ambi...
15/01/2026
X-energy Reactor Company, LLC ( X-energy ) and SGL Carbon LLC ( SGL ) have signed a 10-year framework agreement to provide graphite for the deployment of X-ener...
15/01/2026
RT is tonight announcing that Mari Hurley has decided to leave her role as RT 's Chief Financial Officer to take up a new position outside RT . Mari will r...
Media Asset Capitals Jeremy Bancroft explains why the current model of measuring TV audiences is all wrong
