Sony Digital Rapids Pixel Power calrec Sony

Driving Change through Cloud Centre of Excellence

13/02/2019

Driving Change through Cloud Centre of Excellence

Date Released:13 Feb 2019

Share

Tweet

This is the eighth piece in a series of blogs by Phuah Aik Chong, Astro Chief Technology Officer

In my previous article, I have covered how we constantly stay aligned with our customers' desires, and how we remove internal organisational barriers and apply lessons learnt along the way including leveraging on Agile to transform. In this article, I will be sharing one of our success stories of mindset change that influenced our organisation culture within Astro, especially in collaboration between business and technology.

We built a Cloud Centre of Excellence (CCoE) this year, to ensure we adopt the best cloud related practices throughout the organisation, and to allow us to continuously iterate and improve our products and services to serve our customers better.

Like other large enterprises with a complex business and technology landscape, Astro was structured around functional verticals in our practice of IT operating models. However, this made it difficult to adopt product management approach in the organisation and to embrace methods such as Service Team, DevOps, coordination of resources across verticals and resulted in an over reliance on processes (see Astro Service Team and DevOps adoption details here). To address the challenges around the multiple technology streams (DevOps, Architecture, Operations, Security) working in silos, we decided to converge the four streams into one single consolidated backlog under the CCoE. The Astro CCoE becomes the vehicle to drive Cloud adoption and maturity of Cloud Services within Astro by embracing three key tenets of: being Customer Focused, Experimentation Driven, and to Simplify and Automate our technology estate.

Creating a culture of technology transformation through Cloud Centre of Excellence

With these critical tenets, we brought together some of the best engineers across the organisation into the CCoE to spearhead this initiative and iteratively influence the rest of the organisation. With Amazon Web Services (AWS) Professional Services engagement, we designed the CCoE to focus on delivering cloud benefits via the effective use of the cloud platform and providing prescriptive advice to the application teams through reusable assets, standards, integration frameworks and processes as one consolidated cross-functional team.

By enabling Agile/Scrum culture as a core principle, the CCoE team adopts an iterative approach with repeated phases every 90 days to deliver small and quick wins and learn for the next. At the start of each sprint within a phase, they run through sprint planning and review sessions amongst the team members to discuss the most urgent and impactful user stories to work on during the sprint as a self-organised cross functional team. They are given the authority to decide on what to do and to act on those decisions. We have observed that the consensus model of decision making with discussions around different points of view increases the general understanding of the whole team, resulting in higher quality information and better decisions. They fully understand the responsibility we place on their shoulders by empowering them in the decision making.

What have we achieved for the first 90-day of CCoE?

In the first phase, the CCoE sponsors and CCoE team identified three applications from both business and technology perspectives. We worked with business units to find a few innovative and revenue generating first-mover applications that have needs for continuous iterations. We expected the CCoE team to accelerate delivery and promote experimentation within Astro. By having the small number of applications for the first phase of transformation, they were able to experiment at speed, and fail-fast without having to deal with the possibility of large magnitude of collateral damages in the event of failed experiments.

The CCoE objectives developed are measurable and contain key performance indicators that can be used to assess the success at the end of each phase. We identified three metrics to use where technology has to be developed, integrated and adapted into solutions - Operational Efficiency, Operational Availability, New Features per release cycle and Security Compliance. These measure the success of the technology transformation and validate the value of the programme from multiple perspectives.

The CCoE team decided on Efficiently run Operations in order to deliver consistent and high-quality services to our customers, and to continually improve the customer experience by providing automated technologies. We can quantify productivity gains by the amount of time they have helped the application teams to save. By doing this analysis, we could determine whether we are succeeding in working efficiently and cost-effectively.

Operational Availability is a key performance indicator of CCoE where we aim to achieve the highest percentage of improvement possible. The CCoE team focused on defining and validating the architecture governance structure based on business impact with clear R&R and processes. Along with the architecture governance structure, we have also redefined the Cloud Operations processes including change management, Incident/Event management, etc. in order to address the increasing use of Agile development and the need to drive adoption. A key point of the reinvented operation processes is to turn the operation from a sequential, event-driven process to one that is outcome-driven by adopting a trust-but-verify stance with respect to DevOps delivery of applications. By having well architected framework as part of our governance, automated operation processes and application monitoring toolset, we were able to ensure at least 99.99% uptime for all cloud applications.

The CCoE team also focused on delivering
LINK: https://www.astro.com.my/mediaroom/articledetails.aspx?id=844&title=dr...
See more stories from astro

Asia, Australia & Oceanic Stories

23/08/2019

Celebrate Malaysia with Over 40 Local Blockbuster Hits Free on ...

Celebrate Malaysia with Over 40 Local Blockbuster Hits Free on Astro and NJOI Date Released:22 Aug 2019 Share Tweet Malaysiaku (CH 700) available from 30...

21/08/2019

Toshiba to Propose Solutions Supporting Africas Growth and Development at TICAD7

Toshiba Corporation Toshiba Energy Systems & Solutions Corporation Yokohama, Japan Toshiba Corporation (TOKYO: 6502) and Toshiba Energy Systems & Solutions Co...

21/08/2019

Screen Australia exceeds Gender Matters target and announces new KPI

21 08 2019 - Media release Screen Australia exceeds Gender Matters target and announces new KPI Fadia Abboud, Niki Aken and Erica Glynn. Watch an interview wi...

20/08/2019

Li-Ning to be SepakTakraw League 2019 Official Apparel Sponsor

Li-Ning to be SepakTakraw League 2019 Official Apparel Sponsor Date Released:20 Aug 2019 Share Tweet All-new jersey design for teams competing in STL 201...

20/08/2019

Acclaimed series The Heights commissioned for a second season

19 08 2019 - Media release Acclaimed series The Heights commissioned for a second season The Heights season two cast Critically-acclaimed series The Heights ...

20/08/2019

Applications open for scholarship to the American Film Institute Conservatory

20 08 2019 - Media release Applications open for scholarship to the American Film Institute Conservatory The AFI Conservatory Screen industry veteran and phi...

16/08/2019

Six Australian projects selected for Toronto International Film Festival

16 08 2019 - Media release Six Australian projects selected for Toronto International Film Festival Rachel Griffiths and Deborah Mailman in Black B*tch (worki...

16/08/2019

ZAYAN semat ilmu penyembelihan ikut tuntutan syariah

ZAYAN semat ilmu penyembelihan ikut tuntutan syariah Date Released:10 Aug 2019 Share Tweet ZAYAN dengan kerjasama INSAF Malaysia mengajurkan ZAYAN Qurban...

16/08/2019

Astro customers can enjoy Star Vijay, Sun TV and Thangathirai in ...

Astro customers can enjoy Star Vijay, Sun TV and Thangathirai in HD Date Released:15 Aug 2019 Share Tweet . 15...

16/08/2019

Astro and Maxis Announce Strategic Marketing Partnership to ...

Astro and Maxis Announce Strategic Marketing Partnership to Offer the Best in Content and Fibre Broadband Date Released:15 Aug 2019 Share Tweet In support ...

15/08/2019

SBS partners with Screen Australia to increase opportunities for under-represented screenwriters

SBS partners with Screen Australia to increase opportunities for under-represent...

13/08/2019

New collaborative initiative Centralised' links screen story storytellers north to south

13 08 2019 - Media release New collaborative initiative Centralised' links ...

12/08/2019

SBS partners with Screen Australia to increase opportunities for under-represented screenwriters

12 08 2019 - Media release SBS partners with Screen Australia to increase opport...

09/08/2019

Talent USA: LA 2019 recipients announced

09 08 2019 - Media release Talent USA: LA 2019 recipients announced Goran Stolevski, Hannah Lehmann, Nina Oyama Screen Australia have announced the 12 Austra...

09/08/2019

Notice on Media Coverage Related to Alliance in Nuclear Power Business

Tokyo A certain online publication this morning carried a report on plans for Higashidori Nuclear Power Station in Aomori prefecture, Japan, stating that Tokyo ...

07/08/2019

BIG STAGE 2019' LAKAR SEJARAH TEMBUSI TEMBOK ANTARABANGSA

BIG STAGE 2019' LAKAR SEJARAH TEMBUSI TEMBOK ANTARABANGSA Date Released:07 Aug 2019 Share Tweet Media Pack Tiga figura seni nusantara; Datuk Seri Si...

07/08/2019

Screen Australia announces development funding for 17 projects

07 08 2019 - Media release Screen Australia announces development funding for 17 projects Sam Humphrey and Nick Boshier in Jeremy The Dud Screen Australia ha...

02/08/2019

Screen Australia announces $3.6 million for 18 documentaries

02 08 2019 - Media release Screen Australia announces $3.6 million for 18 documentaries Rosemary Kariuki of Rosemary's Way Screen Australia has announce...

02/08/2019

Astro Warna Terbit Program Pencarian Bakat Komedi Dalam Kalangan ...

Astro Warna Terbit Program Pencarian Bakat Komedi Dalam Kalangan Generasi Z' Pertama Di Malaysia Date Released:01 Aug 2019 Share Tweet Media Pack Sel...

01/08/2019

Financial Results for the First Quarter of the Fiscal Year Ending March 2020

August 1,2019 KDDI Corporation KDDI announced the financial results for the first quater of the fiscal year ending March 2020. Summary In the first quater of...

01/08/2019

Bunya Entertainment to produce online sketch comedy series Nice Shorts

01 08 2019 - Media release Bunya Entertainment to produce online sketch comedy series Nice Shorts Nice Shorts Bunya Entertainment has announced production of...

01/08/2019

Screen Australia's Indigenous Producer Program kicks off

01 08 2019 - Media release Screen Australia's Indigenous Producer Program kicks off Indigenous Producer Program participants Screen Australia has announc...

31/07/2019

Fallout (working title) set to unravel Australia's atomic past

31 07 2019 - Media release Fallout (working title) set to unravel Australia's atomic past Ewen Leslie, Shaka Cook, Jessica de Gouw ABC and Screen Austral...

30/07/2019

Techtel Enables Projection Mapping for an Action-packed Rollercoaster Ride at Australia's theme park

Recently Techtel has provided media servers to enable projection mapping - a new...

26/07/2019

Open Innovation Fund No. 3 Invests in Digital Alpha Who Offers Small Loans on P2P Lending Platform

Accelerating Fintech Business in Southeast Asia KDDI Corporation July 18,2...

26/07/2019

Four Australian projects selected for Venice Film Festival

26 07 2019 - Media release Four Australian projects selected for Venice Film Festival Babyteeth Four Australian projects have been selected to screen at the ...

19/07/2019

ERA, SINAR dan ZAYAN perkenal segmen dan personaliti baharu

ERA, SINAR dan ZAYAN perkenal segmen dan personaliti baharu Date Released:18 Jul 2019 Share Tweet Jenama radio ERA memperkukuhkan kedudukan dengan kewuju...

18/07/2019

Three OUT HERE LGBQTI documentaries funded

18 07 2019 - Media release Three OUT HERE LGBQTI documentaries funded Alone Out Here Producers Philip Busfield and Mick Elliott and director Luke Cornish Net...

16/07/2019

World's first iQIYI branded channel on Astro

World's first iQIYI branded channel on Astro Date Released:15 Jul 2019 Share Tweet Enjoy exclusive iQIYI HD content on TV and Astro GO Malaysians ca...

12/07/2019

Screen Australia's Indigenous Department publish new strategy

12 07 2019 - Media release Screen Australia's Indigenous Department publish new strategy Grace Besides Me, Damari and Guyala, Spear Screen Australia has ...

10/07/2019

Screen Australia announces over $1.2 million in Enterprise funding

10 07 2019 - Media release Screen Australia announces over $1.2 million in Enterprise funding Bunya Productions' Greer Simpkin and David Jowsey with Aaron...

08/07/2019

A Fresh New Experience on Astro GO

A Fresh New Experience on Astro GO Date Released:08 Jul 2019 Share Tweet All Astro customers have complimentary access to Astro GO Exclusive and complim...

05/07/2019

Astro Radio introduces SYOK, Malaysia's new lifestyle and ...

Astro Radio introduces SYOK, Malaysia's new lifestyle and entertainment app Date Released:04 Jul 2019 Share Tweet Everything Got! - Live radio, podcast...

05/07/2019

Konsert Hora Horey Live! Didi & Friends Bakal Gegar Cuti Sekolah ...

Konsert Hora Horey Live! Didi & Friends Bakal Gegar Cuti Sekolah Akan Datang Date Released:04 Jul 2019 Share Tweet Media Pack Siri animasi kanak-kanak p...

04/07/2019

Astro Warna Perkenal Program Realiti Muzikal Komedi Terbaharu

Astro Warna Perkenal Program Realiti Muzikal Komedi Terbaharu Date Released:03 Jul 2019 Share Tweet Media Pack 14 kumpulan gandingan pelawak dan artispo...

02/07/2019

Toshiba Launches Brand Video Page to Introduce The Essence of Toshiba

Toshiba Corporation (TOKYO: 6502) today launched a new section of its website, Brand Video Page, that offers the public a better understanding of Toshiba Group&...

27/06/2019

Toshiba Corporation Elects 12 Directors, Chair, Committee Members and Executive Officers

TOKYO Toshiba Corporation (TOKYO: 6502) announced that the annual Ordinary Gener...

26/06/2019

Stan and Screen Australia announce new series The Commons

26 06 2019 - Media release Stan and Screen Australia announce new series The Commons Joanne Froggatt, Damon Herriman Stan and Screen Australia, in associatio...

26/06/2019

Astro's PATAMI Grew to RM176million

Astro's PATAMI Grew to RM176million Date Released:25 Jun 2019 Share Tweet Astro Malaysia Holdings Berhad | Result highlights for the first quarter of...

25/06/2019

Screen Australia announces $5.7m+ in production funding

25 06 2019 - Media release Screen Australia announces $5.7m in production funding Josh Lawson, Evie Macdonald, Grace Feng Fang Juan Screen Australia has ann...

24/06/2019

Foxtel and Screen Australia announce new series Money School

24 06 2019 - Media release Foxtel and Screen Australia announce new series Money School Scott Pape Foxtel and Screen Australia announced today a new four-par...

21/06/2019

PROGRAM BUAL BICARA MINGGUAN WANITA' TAMPIL SERBA BAHARU DI ...

PROGRAM BUAL BICARA MINGGUAN WANITA' TAMPIL SERBA BAHARU DI ASTRO PRIMA Date Released:20 Jun 2019 Share Tweet Media Pack Seperti yang kita tahu, ma...

19/06/2019

Applications open for Talent USA: LA 2019

19 06 2019 - Media release Applications open for Talent USA: LA 2019 Talent USA: LA 2018 delegates Screen Australia and the Australian Writer's Guild (AW...

17/06/2019

Astro and iQIYI announce exclusive partnership

Astro and iQIYI announce exclusive partnership Date Released:17 Jun 2019 Share Tweet Astro Malaysia Holdings Bhd is pleased to announce it has entered in...

13/06/2019

Astro GO is the #1 streaming video service* in Malaysia

Astro GO is the #1 streaming video service* in Malaysia Date Released:12 Jun 2019 Share Tweet Media Pack Astro GO topped the list as the most popular pa...

12/06/2019

Screen Australia and VidCon Australia announce Pitcher Perfect

12 06 2019 - Media release Screen Australia and VidCon Australia announce Pitcher Perfect VidCon Australia 2018 Screen Australia and VidCon Australia have to...

11/06/2019

WIDE Project, KDDI Introduce Router Using Open-source Software With up to 3.2T-Packet Transmission

WIDE Project KDDI CORPORATION June 11,2019 The WIDE Project (Headquarters: Fu...