Agama Technologies - IBC Preview Stand 4.A75, Hall 4

Agama Technologies - IBC Preview Stand 4.A75, Hall 4 12 Aug 2014

Agama Technologies, the video service quality assurance (QA) expert, celebrates its 10th anniversary this September at IBC2014. Extolling a decade of empowering TV operators' business processes with video service assurance and monitoring intelligence, Agama will be at stand 4.A75 presenting cutting-edge QA for IP, cable and OTT video services in multiplatform and multiscreen environments.

Visitors to the stand will discover how, with Agama's support, they can create the actionable insights needed to reach optimal service quality, operational efficiency and customer understanding. They can also preview the upcoming Version 4.7 of the Agama DTV Monitoring Solution, with all its latest developments and additions.

The Agama DTV Monitoring Solution is an industry-leading solution for continuous and real-time monitoring, assurance and analytics of the end-to-end video delivery chain. It provides full transparency of the service distribution from the head-end to the viewing device. Trusted by TV operators worldwide, the solution supports business processes across departments and workflows, with actionable insights that help to efficiently manage service quality and customer satisfaction, whilst lowering OPEX and improving customer retention. Ultimately, this empowers TV businesses with accelerated service growth and profitability, as well as with strengthened customer loyalty.

AGAMA HIGHLIGHTS at IBC2014

Operational Analytics for Devices new analytics app

At IBC2014, Agama launches Operational Analytics for Devices. This is a new mission-focused analytics and visualisation application that allows for interactive and exploratory analysis of service quality and device behaviour, based on the vast amounts of data gathered through Agama's Embedded Monitoring Solution. With this app, you can better understand where things go wrong and why.

Today's sophisticated video delivery and service monitoring solutions, especially those covering the subscribers' viewing devices be it traditional TV sets or mobile devices generate vast amounts of data. Millions of subscriber devices are continuously and concurrently reporting a massive set of parameters 24/7.

This data can create many valuable insights that can provide significant bottom-line savings to TV operators, if used to support continuous service quality improvements, trend analyses and other processes reliant on discovering patterns based on complex, non-obvious relations. The key is to be able to extract the actionable insights of weight from all the data, avoiding becoming stuck in the sheer mass of it. By applying domain-specific knowledge to the data, it is possible to drastically reduce the size and complexity of the data to levels that make it possible to grasp, visualise and understand the non-obvious; and, thereby being able to draw conclusions. Simply put, shortening time to insight and enabling action.

This is what Agama now offers with its new Operational Analytics for Devices app. This empowers, for example, technical analysts, third line support staff and development teams to quickly and more efficiently understand service and device quality using powerful analytics and dynamic user interfaces. The intuitive user interface enables the user to interactively navigate the wealth of data in a multitude of dimensions and to zoom in on time periods, specific groups of devices and metrics of interest. This supports advanced troubleshooting, root-cause analysis and continuous service quality improvements.

The automated back-end data processing provided by the Agama solution enables the Operational Analytics for Devices app to scale to any size of deployment.

New customer behaviour and media measurement analytics offering

In the light of the ever-increasing need of insights within the Customer Experience Management (CEM) domain, Agama announces it will provide applications aimed at operator marketing, content acquisition and product management processes, leveraging the customer behaviour analysis possibilities of an Agama monitoring deployment. This further strengthens the company's position of providing solutions supporting the entire TV operator organisation.

The first targeted application, Operational Analytics for Media Consumption, launches at IBC2014. This supports media consumption analytics to give operators insight into how and when services are consumed. With objective data on how channels are actually used, operators can streamline channel line-ups and content acquisition.

New features and improvements for OTT service assurance

OTT video service monitoring and assurance remains a key area for Agama. For IBC2014 the company reinforces integration and correlation possibilities for even better end-to-end understanding of service quality and usage, helping operators to proactively resolve any issues before they impact on the customer base.

Version 4.7 of Analyzer OTT integration in the central Enterprise Server has been strengthened with enhanced presentation and management, such as a new dashboard widget that gives an at-a-glance overview of OTT service quality. Also available in the Enterprise Server is a new top-level service quality report function for Analyzer OTT, enabling trending and analysis of service quality and availability on OTT assets, as well as on the individual ABR profiles.

The Analyzer OTT also sports new features including a new advanced round robin add-on that enables services to be monitored in multiple round-robin pools for more fine-grained control.

Version 4.7 of the Agama DTV Monitoring Solution

In addition to the highlights already presented, Agama is pleased to showcase the upcoming Version 4.7 of the Agama DTV Monitoring Solution at IBC2014, with enhancements across its complete product suite. This pro

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