
Customers are looking for digitally prepared entrepreneurs - turns out from Telekom's survey on consumers expectations
Budapest, October 20, 2020 13:30
It is becoming more and more typical that we are looking for specialists or mechanics on the internet from whom we expect an increased digital presence, testifying their reliability - according to NRCs latest representative survey prepared for Telekom. Although quick feedback represents great value, transparency is even more appreciated by interviewees in a survey assessing SMEs reactions to the first wave of the pandemic.
Website, user reviews, online availability, transparent pricing and fees - these are the critical factors that weigh in most when choosing an entrepreneur, concludes NRC in its latest representative research prepared for Telekom.
Web search instead of local publications
The survey shows that the internet has now become a commonly used platform for finding service providers: 54% of respondents search online and only 21% leaf through local newspapers, publications. More and more people use smartphones to search the web, according to a survey recently published on NMHH's website: three-quarters of people above the age of 14 already have a smartphone and the proportion of internet users is the same, with 60% subscribing to mobile internet.
NRCs research also reveals that the majority of respondents (57%) rely on family and friend recommendations when searching for an entrepreneur, and these recommendations by acquaintances, based on personal experience, often go hand in hand with the internet: entrepreneurs collect user feedback on their websites the same way as business sites on Facebook, or special platforms such as Google Maps or Foursquare. One may conclude that in addition to the advice of acquaintances, the internet is generally used by respondents to make the right decision: 44% of them do not trust service providers at all if they do not find a favorable online opinion.
We want to see the prices
Whether they need a beautician or a washing machine mechanic, respondents appreciate if entrepreneurs show their rates on their online interface: more than 55% of them have identified this as a primary consideration when choosing a new service provider. It is important for 40% of the respondents to be able to order a product or service online from a small business while they do not even expect the business to have its own website. Being first is not necessarily a guarantee of success: the majority of respondents do not contact the service provider they find first; 54% of the survey participants consider multiple options before making the first contact.
If, on the other hand, the business has a website, potential customers like to see a lot of up-to-date information about the service, but an even more serious challenge for SMEs is that 90% of those surveyed want a response to queries quickly, within one day at the latest. Many require an even quicker feedback, within an hour if possible, for which SMEs already have well-established tools such auto-reply messages or a chatbot integrated into the website.
Everyone benefits from digital devices
The research carried out this spring, following the first wave of the pandemic, showed that the more digital solutions an SME used, the less it was shaken by the crisis, said Istv n Iski, Telekom's SMB area's director. According to him, the current survey confirms that there is a growing consumer demand for the achievements of digital transformation, accelerated by the epidemic situation. In addition, these tools benefit both consumers and businesses: for example, a service provider that encourages the sharing of positive customer experience not only builds or strengthens its own digital reputation, but also provides useful information for future searchers for its services.
Telekom provides innovative technologies and modern tools for digital transformation, but according to Istv n Iski, successful transformation requires more than that: for example such customer feedback that can be gained from the current research, showing the importance of online presence, continuous exchange of professional experience, visibility, sharing best practices and pitfalls, in other words a platform where entrepreneurs can connect with other entrepreneurs. The Telekom Hello Biznisz Klub site provides an inspiring medium for this in addition to online space and a database.
J nos Klenovszki, managing director of NRC preparing the research, thinks that online presence is no longer a competitive advantage but a prerequisite for a small business to survive. However, increased digital operation creates new challenges for managers, so it is very important for SMEs to precisely assess the expectations of their target group: in terms of website content, digital developments, communication channels and content - he added.
In the 800-person survey, which is representative of Hungarian internet users by gender, age, education and type of residence, people between the age of 18-65 were interviewed with the use of an online questionnaire.
Most recent headlines
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
07/10/2026
Dalet, a leading technology and service provider for media-rich organizations, today announced the latest Long-Term Supported (LTS) release of Dalet Flex. Build...
06/09/2026
June 9 2026, 23:00 (PDT) Dolby and MagentaTV Bring Fans Closer to the FIFA Worl...
12/08/2026
Traditional live sports production has focused on creating the best possible pro...
12/08/2026
FOR-A will showcase a range of broadcast and production products at IBC2026 (Stand 2.B53, Amsterdam RAI, September 11-14), including software-based switching, A...
12/08/2026
The Advanced Media Workflow Association (AMWA) and EBU will host live demonstrations of NMOS BCP-008 Minimum Status Reporting at IBC2026 (September 11-14) on th...
12/08/2026
Dalet has announced Dalet Solution Suites, a portfolio of cloud-native solutions...
12/08/2026
Net Insight has announced that DMC Production Norway has selected its Open Live ...
12/08/2026
Zixi has appointed Alyson Stewart as Senior Director of Sales. Stewart will be responsible for direct sales and partnerships, with a focus on broadcasters, medi...
12/08/2026
LiveU's LU900Q intelligent production unit was deployed as part of the host broadcast operation for the Games in Glasgow (July 23-August 2, 2026). Host broa...
12/08/2026
Disney , ESPN, and Formula E have announced a multi-year deal bringing all Formula E races to Disney and ESPN in the U.S. and to Disney in most international...
12/08/2026
PSSI has launched X-LIVE, a managed service offering dedicated engineering resources and Appear encoding infrastructure for live event signal processing and tra...
12/08/2026
The inaugural MoonPay X Games League Summer Season reached 18.3 million unique live viewers across three stops on ABC and ESPN, a 78.5% increase compared to the...
12/08/2026
BBright will showcase an expanded IP-Gateway at IBC2026, adding support for all RIST profiles to its existing support for MPEG Transport Stream over IP with SMP...
12/08/2026
BBright will demonstrate EBU OGraf animated graphics support in its software-bas...
12/08/2026
Interra Systems will demonstrate its ORION, BATON, BATON Captions, and VEGA solutions at SET Expo 2026 (August 17-20, Distrito Anhembi, S o Paulo) at partner Li...
12/08/2026
DPA Microphones has appointed Raul Contreras as West Coast Regional Sales Manager. In the role, Contreras will oversee sales and customer relationships througho...
12/08/2026
Live spectacles ranging from the Super Bowl and FIFA World Cup to the Oscars and...
12/08/2026
Writer-Director Andrius Bla evi ius and crew attend the premiere of How to Divorce During the War at The Ray Theatre on January 26, 2026, in Park City, UT. (P...
12/08/2026
Enhanced DAW & plug-in control for the UC1, UF8 and UF1
The software that powers SSL's range of control surfaces has just received a major update that d...
12/08/2026
In-line preamp features one-knob EQ
In addition to their range of in-line preamps, Triton Audio recently managed to squeeze a compressor into an enclosure t...
12/08/2026
Captures system audio with or without a DAW
Depending on your setup, capturing system audio in a DAW can be a tedious process, so much so that Arvital Audio...
12/08/2026
2026 NATIONAL NAIDOC AWARDS TO BROADCAST ON NITV LIVE AND DIRECT FROM MPARNTWE
12 August, 2026
Media releases
First Nations excellence will be celebrated l...
12/08/2026
More than six million sports fans stay with SBS for Tour de France and Tour de F...
12/08/2026
Nielsen is cementing Digital Ad Intel as the new go-to currency for digital ad intelligence in Brazil-now with streaming monitoring in the mix.
S o Paulo, Augu...
12/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
12/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
12/08/2026
As Matrox Video celebrates 50 years of trusted innovation, the company will showcase its portfolio of interoperable IP technologies and software-defined innovat...
12/08/2026
SMPTE, the home of media professionals, technologists and engineers, today announced a program of expert-led sessions, professional workshops and networking eve...
12/08/2026
Berklee Announces Full Details for Inaugural Block Party, a Music Festival Next ...
12/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
12/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
12/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
12/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
12/08/2026
Matthews Studio Equipment introduces T-Go Mounting Solutions extreme camera rigging systems, engineered for the most demanding environments in motion picture pr...
12/08/2026
Anton/Bauer, a Videndum brand and the industry leader in mobile power solutions for broadcast and cinematic production, announces that the EDEN Mobile Power Sta...
12/08/2026
TAG Video Systems, the global leader in software-based IP monitoring and multiviewer solutions, today announced a memory usage optimization that lowers the tota...
12/08/2026
Unified Streaming announces Trusted Media, a new solution that enables broadcasters, streaming platforms, and premium content owners to attach verifiable authen...
12/08/2026
Combining intelligent automation, composable business services and user-centric experiences
The media industry is entering a new phase where AI intelligence is...
12/08/2026
DPA Microphones welcomes Raul Contreras as its new West Coast Regional Sales Manager. In this role, Contreras will oversee sales and customer relationships thro...
12/08/2026
Marshall Electronics' first all-weather, all-IP 4K POV camera, the CV574-WP, makes its European debut at IBC 2026 (Stand 10.C11). Built for the elements, th...
12/08/2026
LA JOLLA, CA-Scientists at Scripps Research have discovered that two seemingly unrelated cellular enzymes become locked together during times of stress, simulta...
12/08/2026
NEW BOOKSHOP OPENING IN LONDON THAT OFFERS NEW IDENTITIES, NOT BOOKS, WITH FREE ...
12/08/2026
Brand-new trailer unveiled as Sky announces SNL UK ticket ballot will open on 14...
12/08/2026
Wednesday 12 August 2026
Sky Sports agrees deal to show Laver Cup from London's O2
Sky Sports has agreed a deal with Trident8 to show all three days of th...
12/08/2026
Wednesday 12 August 2026
Pre-order the new Google Pixel 11 range from today and...
12/08/2026
NVIDIA founder and CEO Jensen Huang is ranked No. 1 on Glassdoor's Best CEOs list for 2026.
In the just-released ranking, recognition is earned directly fr...
11/08/2026
Weekly immersive broadcasts will feature 8K 3D video, a 180-degree field of view...
11/08/2026
By Briana Brady, Social Media Manager, Production Hub
Sports content is having ...
11/08/2026
She addresses why media organizations need more than asset storage, how sports t...