WASHINGTON-If you think about the conveniences of modern life, you will quickly realize that our lifestyle is dependent on regular, reliable utility service: Water when we twist a tap; electricity when we plug in an appliance; sewers that handle waste effectively, and natural gas for our furnaces, stoves and water heaters-our modern comfort and safety would be impossible without these things.
In the past 25 years, without much fanfare, another utility has crept up on us to the point where modern life would be nearly unthinkable without it: high-speed internet connectivity. Whether it is wired or wireless, connection to the internet-especially a high-speed connection-is generally considered a necessity today. And today is different than it was a year ago.
Akamai Technologies maintains a major international content delivery network, including cybersecurity and cloud services. The company is at the epicenter of the recent streaming explosion.
Though we're not breaking out traffic by type, Akamai has seen a marked increase in overall traffic volume delivered globally as the pandemic spread, said Alex Balford, Akamai's senior manager for media product marketing. Traffic increased 30% between the end of February and end of March, 10 times greater than the normal month-to-month growth rate that we normally see. To put that into perspective, we saw roughly a year's worth of growth in a month's time frame.
In addition to sharply increased traffic, Balford noted something else about COVID-19 data traffic.
Beyond just the sheer volume of traffic is the fact that the increases are both downstream and upstream, he said. Normally, when we talk about a big traffic event, it's a big sporting event or game download being distributed to large audiences. In the case of the pandemic, with so many people working from home in general and people socializing via videoconferencing, traffic is flowing at heightened volumes both ways across the internet.
STILL GROWING
Other providers mentioned the same sort of increases.
We discovered we are now doing more events in one day than we did in a couple of weeks' time earlier in the month-and it's still growing, said Mike Schabel, CEO of Kiswe Mobile. Within the first week [of the recommendation to stay at home], we saw not only a change in use of our cloud-based production platform, Cloudcast, but also a 30-fold increase.
Kiswe Mobile is a New Providence, N.J.-based startup that makes streaming technology for watching live sports and video. Its cloud-based production platforms enable multiple-camera streams of live events to be delivered to mobile devices.
Before, our customers were making live content available for individual audience communities. This is like personalized digital TV content to expand their audience, Schabel said. Today, they can't get into their control rooms and studios, but still need to make new content, make it professional, and reach just as many people, if not more. The video industry has two bookends: There's the camera on one end and the consumer on the other, everything else in between is hardware-based middleware housed in control rooms, studios, and trucks and supported by established production and distribution workflows.
Vitec is one of several companies that makes professional encoding/decoding products for broadcast streaming applications, and it has seen a jump in business.
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We are seeing a large uptake on low-cost OTT streaming applications as customers look to expand their reach, said Kevin Ancelin, vice president of worldwide broadcast sales for Vitec. Along with the need for more streaming encoders and decoders, there's been an increase in demand for extending our EZ TV IPTV Enterprise platform to deliver content over the web to employee's remote desktops via our EZ TV Lite HTML5 browser-based player.
NO SYSTEM OVERLOADInternet service providers are the ones that deliver the last mile of data to homes and businesses, so there has been a lot of concern about their systems being overloaded with the sudden increase in work-at-home traffic and streaming of high-quality broadcast programming to homes.
In a conference call with reporters last month, a technology specialist with Comcast said that his company's network is performing well.
Nobody saw this coming, said Tony G. Werner, president of the Technology, Product, Xperience organization within Comcast Cable. [However], I don't think we were too blindsided. I can't speak for others, and I can't speak for the globe, but our networks are engineered for great fluctuations. We engineer them for peaks.
Werner said that Comcast has increased its network buildout activities, with 1,700 system work orders one recent week compared to a typical 400-500. These activities include installing more fiber and adjusting system settings to max out the capacity of the network.
PLUS: Can Netflix Sustain Record Subscriber Numbers Post-Coronavirus?
Access to the internet has become so important that the FCC recognized early in the COVID-19 emergency that the public needed to be protected from disconnections and loss of service. FCC Chairman Ajit Pai asked ISPs and cellular providers to sign the Keep America Protected Pledge, which promises that no data user will be disconnected in the next 60 days for nonpayment. It also states that ISP- and telco-owned WiFi hotspots will be open to the public and free for the same time period.
At press time, Pai said that more than 700 companies have signed the pledge, including all of the nation's largest service providers. Many of these companies went beyond the minimums in the pledge by upgrading speeds at no cost and offering free service for students and low-income families. Some companies have also donated
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