NHL Situation Room 2.0: How Sony Hawk-Eye Powers Centralized Officiating, Player Safety, the League's Next ChapterThe league's video nerve center in Toronto received a substantial upgradeBy Brandon Costa, Director of Digital Tuesday, January 13, 2026 - 7:00 am
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In Toronto sits one of the most consequential rooms in North American professional sports. The NHL's Situation Room is equal parts control center, safeguard, and nerve hub: a centralized replay and monitoring operation where every game, every goal, and every potential inflection point is scrutinized in real time.
Long a part of the sport's culture, the Situation Room has an entirely new look for the future. At the heart of the operation is a long-running technology partnership with Sony, anchored by Hawk-Eye Innovations imaging and replay systems.
The NHL's recently revamped Situation Room in Toronto is the nerve center for all things officiating and safety for the league during every game. (Photos: NHL, Sony)
Now in its second season in an upgraded space, the Situation Room represents a meaningful evolution in how the league applies technology - not just to officiating but to player safety, broadcast support, and future fan-facing experiences.
The system has grown with our league and our needs, says Sean Williams, VP, innovation and technology partnerships, NHL. It shows the power of not just Sony and Sony's Hawk-Eye system but all of the technology behind the scenes making the game come to life.
From Replay Reviews to a League-Wide HubThe NHL has relied on Sony's Hawk-Eye technology since 2015, when Synchronized Multi-Angle Replay Technology (SMART) services were first deployed across the league. What began as a replay-review solution has steadily expanded into a comprehensive infrastructure, with managed cameras now installed in all 32 arenas and feeds flowing directly into the Situation Room.
It started with just a handful of camera feeds, some coming from broadcasters, says Williams, and now it has grown significantly with our own managed cameras physically installed in the venue and feeding the Hawk-Eye system.
The NHL has worked with Sony's Hawk-Eye technology since 2015, when Synchronized Multi-Angle Replay Technology (SMART) services were first deployed across the league.
Each game is assigned a dedicated operator in Toronto, responsible for monitoring play, scrubbing through angles, and surfacing the exact frame required when a review or challenge arises. Those feeds - pulled from standardized goal-line, blue-line, and overhead camera positions - can be sent directly to the officials' iPads on the ice when a decision is under review.
For Kris King, EVP, hockey operations, NHL, staffing philosophy remains straightforward: every game deserves full attention. We generally will have one viewer assigned to each game, he says. There's just too much importance in every single game to be sharing those. It's their job to break that game down and let us know when we have to react - whether it's a review, a challenge, or something else we need to get involved in from Toronto.
On nights with lighter schedules, operators may handle two games sequentially, but never simultaneously. That's certainly not overlapping, King adds. Every game is covered.
The interface itself is intentionally streamlined. It's fairly easy to use, Williams points out. It's not a robust video-editing software. These individuals do it night in and night out, so they're very comfortable scrubbing back in time and switching between camera angles.
More Than Just OfficiatingWhile replay reviews are the most visible function, the Situation Room's responsibilities extend far beyond confirming goals or offsides calls. King describes it as the hub of the league, where the hockey-operations team monitors player safety, arena readiness, and logistical contingencies.
We're looking at the aspect of the game from all directions and player safety more than anything, he said. If a player gets injured, we're making sure the proper protocols are in place. If there are lighting issues or ice problems, we're helping get to the bottom of it so the game can continue.
The room also supports postgame-scoring accuracy. Hockey-operations staffers use the same Sony Hawk-Eye tools to review and, when necessary, correct goals and assists - a workflow made more efficient by higher-resolution cameras and improved access to angles.
There are a lot of different layers that go on within our department, King says. A lot of it centers outside that room.
Supporting Broadcasters With Context and ClarityThe Situation Room also plays a behind-the-scenes role in helping broadcasters tell the story accurately. When a goal is overturned or upheld, the league distributes a written explanation citing the applicable rule.
We'll blast out an explanation quoting the rule of why that decision was made, King says. It allows the media to understand why we stayed with the call on the ice or overruled it.
From the Situation Room, the NHL's Kris King (center) is able to help monitor all games going on throughout the league.
In some cases, broadcasters or teams follow up directly, prompting the league to pull archived clips from the Sony Hawk-Eye system to support those explanations. And, when NHL-owned cameras - such as those embedded in the crossbar - factor into a decision, those views can be routed back to the television compound for on-air use.
We are able to give some of our cameras specifically to broadcast to use if we use them to make our decision, King explains.
The Sony Hawk-Eye BackboneFrom Sony's perspective, the NHL deployment shares a common backbone with Sony Hawk-Eye systems used across other sports, b
