Scrolling Through Social Sharing at Spotify With Priscilla Chan and Agns Steinwall Berman

Every once in a while, you stumble upon a song that hits you right in the gut. Supercharged with emotion and energy, you send it to the person who you know will feel it with you, and the music brings you together.

This concept-social sharing-is ever popular among our users. Whether it's an album drop, a podcast episode, or their Wrapped data stories, Spotify fans are eager to share and explore their favorites with friends and family.

Agn s Steinwall Berman, a Senior Product Manager in Sharing within Platform & Partner Experience (PPX), describes social sharing as the way you want to express yourself with audio. But it's also more than that, she says: Functionally, it's the way you can very quickly recommend something to someone else. And it's very much at the core of the conversations that happen between fans, and of course, between fans and creators.

So while social sharing at its simplest entails sharing your favorite songs and podcasts directly to platforms like Facebook, Instagram, or Snapchat, for Agn s, it also means enabling within your social feed new features like Blend invitations or Wrapped share cards (which debuted for the first time in 2019). It also means thinking through the social aspect of offerings like Canvas or Clips, video content enabled for Creators.

How do we empower fans and artists to express themselves with the content that exists on Spotify? asks Priscilla Chan, Associate Director on the Business Development team. We're looking to cultivate more active participation through a shared experience.

To better understand social sharing at Spotify, For the Record talked to Agn s and Priscilla about the team's early days, what they're focused on now, and the potential for endless capabilities in the future.

Exploring social sharing's origins at Spotify Agn s Steinwall Berman

Priscilla: Our history so far has focused on working closely with partners who support mechanisms and destinations for sharing. Meta (or Facebook) is a longstanding partner given their scale and impact on the social media landscape. A few years ago, as Meta began to expand their platform offerings and diversify the destinations that users could share to, they began to offer tools for partners like us to plug in. This in turn presented an exciting opportunity to invest in the beginnings of our social strategy.

We began first with sharing to Facebook Newsfeed. Everything naturally grew from there, especially with the popularity of the Stories format. It really started with a simple question, What would it look like to share this content out on social?

Agn s: The Instagram Stories integration was where we decided to fully invest in building our own share flow, which is the entry point for sharing from the Spotify app.

Priscilla: Prior to this, sharing was generally seen as an afterthought to the core features on the Spotify platform; whereas now, these partnerships and features are vitally important drivers of the viral loop of growth for Spotify.

Where we're at Agn s: There's been a major shift over the last three years across the company when it comes to social sharing. One of my first projects was to look into the viral loop to understand what the missing data was. Ultimately, we didn't have the full picture of what was driving our growth from a social perspective. We added tools to better understand sharing behaviors-for instance, volume of sharing, engagement and acquisition from shares, interesting industry trends, and so on. With this, we were able to demonstrate the impact and continue to invest with our partners.

Priscilla: In terms of who we are and how we work, I'm part of the team that works with partners to extend the Spotify experience into all the apps, platforms, and devices where you can consume content. To put it simply, we advocate for, build, and negotiate partnerships that drive long-term value for Spotify. In addition to growing our existing partnerships, we're keeping a pulse on new platforms and opportunities.

We work arm in arm with PPX to build all these experiences, and we're supported by an amazing broader cross-functional team: engineering, design, data insights, legal, and licensing-as examples of our internal stakeholders.

And when it comes time to launch an integration, we're also road managing the go-to-market plan. That means plugging in with marketing, comms, customer support, and product marketing to coordinate for launch and beyond. I see our roles as hubs in the wheel, if you will, for making it all come together.

Agn s: I'm product managing two sharing teams, and our mission is to establish the best sharing experiences across Spotify. We work with our social partners to ensure that users and creators can share ubiquitously through a variety of integrations. Similar to Priscilla's, my role entails understanding the industry and where we should be heading in the future. There's the R&D side (what can we build technically?), the business side (what makes sense strategically to meet our vision and key performance indicators?), and the design side (how should the user interface be designed in the most seamless and engaging way?).

I work closely with Priscilla to make sure we are aligned from all of those perspectives before we move forward.

For the good of listeners and artists Priscilla Chan

Priscilla: There are really three key principles underpinning our work:

Ubiquity: Being everywhere where our existing and potential users are extends our global reach. And of course, that extends artists' reach as well.

Expression: In a world that is increasingly virtual and distributed, all the platforms that we're deeply integrated with across social media are vitally important to stay connected. Sharing allows our fans to express themselves and allows art

LINK:	https://newsroom.spotify.com/2022-09-01/scrolling-through-social-shari...
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