Inside Facebook's Live-Streaming Infrastructure, Strategy for Select Champions League Matches Productions target viewers in Brazil and other Latin American countries By Kristian Hernandez, Associate Editor
Wednesday, December 2, 2020 - 7:00 am
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After the Olympics and the World Cup, the UEFA Champions League is one of the most impressive multinational sports events in the world. Spectators from around the globe flock to their television sets to watch some of the greatest European clubs fight to crown themselves king of the continent. In the face of the pandemic, Facebook is still live-streaming select matches and serving high-quality, geo-specific content for fan ticos in Brazil and the rest of Latin America.
Our production is hitting a particular target audience in Brazil and Spanish-speaking Latin America, says Melissa Lawton, global lead, sports production, Facebook. We're focusing on what those audiences want to see, and that's what we think Facebook is ideal for.
Global Game: Engineering Invests in Reliable Equipment, Constructs Redundancies Although a typical Facebook feed is still populated by videos of neighbors, friends, and relatives, the social-media platform has gradually become a destination for large-scale live productions and other large events. Since obtaining exclusive rights in the summer of 2018, the company has enhanced its tech arsenal to provide top-notch viewing of these global matches.
We've been investing in broadcasting over the last couple of years to ensure that these events go off without a hitch and play nicely with the rest of our production ecosystem, says Michael Martinez, software engineering manager, Facebook. Reliability and quality are extremely important for these major sporting events.
Facebook is using polls to spur interest from viewers, who cast a vote on who will win the match.
Key to this push to live-stream more widespread competitions is development of a durable infrastructure for ingest and delivery, which includes ample satellite and fiber paths to receive these international feeds. Unlike productions with localized content recorded and captured with a mobile device or computer, these productions leverage a larger technological footprint.
We have multiple cameras and encoding equipment onsite, Martinez explains, but we've also implemented another set of encoders so that we can take in these high-bandwidth signals from different venues. We can get those [feeds] processed down to a format that we can handle in multiple ways. So not only do we need to be able to ingest that signal, [but] we need to ingest it from multiple sources.
With signals and feeds coming in from locations all over the globe, the engineering team has created backup plans and an extensive system for real-time monitoring to ensure that the digital user is experiencing an interrupted match. During the broadcast, Martinez and his team are in constant communication to convey any setup, ingest, processing, or distribution issues that they see along the assembly line.
We have people watching [our live stream] inside of a tool that can actually switch between our encoders that we have onsite, he adds. We're also working very closely with mobile operators on events that have a high concentration of viewers, so, ultimately, the quality of the experience stays very high. For example, we need to create more low-end bitrate lanes in our ABR profiles to apply more bits to those lower-resolution [streams].
Live Experience: Digital Broadcast Focuses on Time-Sensitive Polling, Catered Content On the Brazilian feed, the live stream asks questions about Brazil-born Neymar, including whether he will play a lot or a little in the match.
The behind-the-scenes technology is allowing the production team to create an engaging live environment for viewers tuning into each match. During any given match, pop-ups and numerous other opportunities for interactivity, such as polling and the ability to ask questions, are displayed on the screen before and during the live stream.
Polling has been really interesting, says Lawton. We learned that 20 polls over 90 minutes didn't work and the audience didn't like it. We worked with the team to make sure that we were hitting the right people at the right time with a poll, and we saw massive numbers in a single game. We want to break down that glass' that's between the commentators and the viewers.
This new strategy is transforming the way fans are interacting with these live streams. For example, during the 2020 Final between Germany's Bayern Munich and France's Paris Saint-Germain, more than 4.8 million people casted a vote through the Facebook polling function. The interest of fans is being retained for longer periods of time as well, with viewers who voted in a poll watching the Final 55% longer than those who didn't.
Since viewers in Latin America are targeted, the streams highlight players who come from specific regions. One of the most well-known players in the world, Neymar, represents the perfect mixture of a famous Brazilian playing in the competition. When his team, Paris Saint-Germain, is featured on the Facebook live streams, the team keys on Neymar-related polls and predictive questions as well as on additional content on Instagram.
When Neymar arrives with his headphones on before a match, everyone on the Brazilian feed wants to know what song he's listening to, says Julia Vieira, senior manager, Sports Latam Executive Production, WarnerMedia. We do a lot of things to create buzz around that by having different singers say that he's listening to their song. We also produce things like Instagram filters to drive attention to those games. It's not only about the 90-minute broadcast but also about h
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Inside Facebook's Live-Streaming Infrastructure, Strategy for Select Champions League Matches Productions target viewers in Brazil and other Latin American countries By Kristian Hernandez, Associate Editor 
