Fujifilm Acts Fast to Support Customers During NHS Ransomware Attack

02/06/2017

Fujifilm Acts Fast to Support Customers During NHS Ransomware Attack

02.06.2017

Jason Bennett, Synapse Technical Manager, who led the team's response to the cyber attack.

During the recent ransomware crisis that affected multiple NHS sites Fujifilm took fast, proactive action to ensure all their Informatics enterprise radiology customers had fully resilient systems. When the news broke late on Friday 12 May the Synapse team opened an Emergency Change window and conference call for all customers to enable them to disconnect their disaster recovery solutions to ensure it would remain intact if their system was hit.

By opening the Emergency Change window and bypassing the standard RFC process customers we able to take the necessary actions to protect their systems. During Friday night and over the weekend the Synapse engineering team contacted all UK customers to make sure they knew about the support available, and worked to ensure all equipment was fully patched and safe before restoring the systems.

We are pleased to report that none of our enterprise radiology IT customers faced any malware infection said Adrian Waller, General Manager of Fujifilm Medical UK. This is due to the proactive and comprehensive actions of our Synapse team and our customers during the weekend, and to working closely with our customers to ensure the latest anti-virus measures are applied. I'm very proud of the response of our Synapse team, and our customers have told us how much they appreciated the truly customer focused response that Fujifilm demonstrated during the crisis. The ransomware attack on the NHS and the recent impact suffered by a major NHS trust following a significant IT incident demonstrates the potential vulnerability of medical IT systems. Synapse offers fully resilient architecture which means we have an excellent uptime rate across our Medical IT portfolio, and our recent response shows how we put our customers at the heart of all we do.

Eric Hughes, Diagnostics Divisional Manager at Robert Jones and Agnes Hunt Orthopaedic Hospital, was one of the first to get in touch with Fujifilm. I'd like to thank the Fujifilm team for what has been seen by the Trust as swift and decisive action on Fujifilm's part over the weekend in responding to the NHS cyber-attack. The Synapse Technical Manager contacted me at 10pm on Friday night as he'd been unable to get through to our IT services. This was over and above the call' in my view and led to successful dialogue with our IT department such that patching of the PACS system took place promptly over the weekend. Thanks to you all for taking such decisive action.

For further information on Fujifilm's products, please visit www.fujimed.co.uk, call 01234 326780 or email medicalsales_uk@fujifilm.com to arrange a demo

LINK:	https://www.fujifilm.eu/uk/news/article/fujifilm-acts-fast-to-support-...
	See more stories from fujifilm

Most recent headlines

05/01/2027

Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be demoed at CES 2026

Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...

01/06/2026

Dolby Sets the New Standard for Premium Entertainment at CES 2026

January 6 2026, 05:30 (PST) Dolby Sets the New Standard for Premium Entertainment at CES 2026 Throughout the week, Dolby brings to life the latest innovatio...

02/05/2026

Dalet Flex LTS Delivers Smarter Search, Faster Editing, and an AI-Ready Foundation for Modern Media

Dalet, a leading technology and service provider for media-rich organizations, t...

01/05/2026

NBCUniversal's Peacock to Be First Streamer to Integrate Dolby's Full Suite of Premium Picture and Sound Innovations

January 5 2026, 18:30 (PST) NBCUniversal's Peacock to Be First Streamer to ...

01/04/2026

DOLBY AND DOUYIN EMPOWER THE NEXT GENERATON OF CREATORS WITH DOLBY VISION

January 4 2026, 18:00 (PST) DOLBY AND DOUYIN EMPOWER THE NEXT GENERATON OF CREATORS WITH DOLBY VISION Douyin Users Can Now Create And Share Videos With Stun...

18/03/2026

Net Insight Names Larissa GrnerMeeus CPO

Newly named chief product officer (CPO), Larissa G rner Meeus will return to Net Insight on May 4. Larissa G rner Meeus will become CPO of Net Insight on May 4...

18/03/2026

SVG Europe's The Football Summit 2026: Select Sessions Now Available to Watch on SVG PLAY

SVG Europe's The Football Summit 2026 explored how the sports broadcasting i...

18/03/2026

SVG's SportsTech@NABShow Blog Goes Live as Countdown to Vegas Heats Up

The 2026 NAB Show kicks off one month from today and SVG is once again set to cover the show from every angle. SVG's SportsTech@NAB Show Blog is now live - ...

18/03/2026

The Premiere of Dead Lover Showcases Grave Robbing and Sex With a Giant Finger

(L-R) The cast and crew of Dead Lover at The Ray Theater for its premiere at the 2025 Sundance Film Festival. (Photo by Robin Marshall/Shutterstock for Sundan...

18/03/2026

Music Row Piano from Wiltone Productions

Yamaha C7 captured in Nashville Wiltone Productions have announced the release of Music Row Piano, a deeply sampled Yamaha C7 piano library that's been ...

18/03/2026

Techivation introduce T-Warmer Mk2

Bass-enhancement plug-in upgraded Along with a steady stream of new releases, Techivation have recently been revisiting some of the older plug-ins in their ...

18/03/2026

Tonal Balance Control 3 from iZotope

Mix-reference plug-in overhauled iZotope's powerful mix-referencing plug-in has just reached its third major version, and now boasts a new capture proce...

18/03/2026

Toontrack Transistor Organ EKX

Latest EZKeys 2 expansion arrives Toontrack's staggering collection of EZKeys 2 expansions has grown once again, and the latest instalment delivers a on...

18/03/2026

Jess Ho explores the politics of food in new SBS Audio podcast For The Culture

Jess Ho explores the politics of food in new SBS Audio podcast For The Culture 18 March, 2026 Media releases New SBS Audio podcast For The Culture, hosted ...

18/03/2026

Future-ready broadcasts with ATSC 3.0 and enhanced services from Rohde & Schwarz at NAB 2026

Future-ready broadcasts with ATSC 3.0 and enhanced services from Rohde & Schwarz...

18/03/2026

LCTWS 2026

London Calling - When The Industry Convened to Help Streaming Find its MoJo In this blog, Laura Rognoni reflects on key discussions from the Connected TV World...

18/03/2026

SMPTE Unveils 2026 NAB Show Educational Presentations

SMPTE Unveils 2026 NAB Show Educational Presentations Brie Clayton March 18, 2026 0 Comments SMPTE , the home of media professionals, technologists, a...

18/03/2026

Auditel Ad Campaign Shot on Blackmagic PYXIS 12K

Auditel Ad Campaign Shot on Blackmagic PYXIS 12K Brie Clayton March 18, 2026 0 Comments LED wall virtual production blends 12K open gate acquisition w...

18/03/2026