InfoComm 2026: Show Opens With Microsoft Keynote, Media Day, and New Industry Initiatives

InfoComm 2026 opened on Wednesday at the Las Vegas Convention Center, bringing together professionals from the AV, IT, broadcast, and integrated experience industries. Day 1 featured a keynote presentation from Microsoft, the debut of InfoComm's first Media Day, and analyst and media briefings.

Microsoft Keynote Covers AI-Powered Collaboration In Wednesday's opening keynote, Ilya Bukshteyn, Corporate Vice President for Microsoft Teams Calling, Meetings and Devices, outlined Microsoft's plans for AI-powered communication, collaboration, and the workplace. He said intelligent systems can help make work more connected, productive, and inclusive.

Bukshteyn also introduced new voice agents for Microsoft Teams Phone. Among them is the Teams Phone Agent, designed to handle routine customer requests so representatives can spend more time on higher-value interactions. He added that organizations can build custom voice agents in Microsoft Copilot Studio for specialized tasks, including helping customers complete transactions by phone.

Beyond calling, Bukshteyn pointed to updates across Microsoft Teams for collaboration and workplace experiences. He highlighted a new meetings recap app, support for first- and third-party agents in chats and channels, and new Teams Rooms capabilities intended to improve hybrid meetings. Those additions include IntelliFrame people labels, which provide more context for remote participants. He also previewed new skills for the Facilitator agent in Teams Rooms, extending assistance before, during, and after meetings.

AI will help on our behalf, Bukshteyn said. By bringing together the details, context, and data we need in one place, AI will empower people to apply their own human creativity and ingenuity to drive better business outcomes while focusing on what matters most, both at work and in our personal lives.

Media Day Debuts at InfoComm InfoComm 2026 launched its first Media Day, bringing together 19 exhibiting companies and journalists, analysts, and creators for curated tours focused on product announcements, partnerships, and technologies tied to the future of work and the future of experience.

AVIXA Research Highlights Industry Trends Media attended a briefing featuring new AVIXA market intelligence. The presentation covered trends impacting the industry, including AI adoption, workplace transformation, integrated experiences, and evolving end-user expectations.

The biggest trends shaping our industry today are being driven by end users' expectations for richer, more intelligent experiences powered by AI and broadcast-grade quality, said Mike Sullivan-Trainor, Senior Industry Analyst, AVIXA. Our research shows the industry is actively working to meet those expectations by bringing together the data, workflows, and technologies needed to deliver more seamless, personalized, and engaging experiences across every environment.

Analysts Discuss What's Next InfoComm 2026 also brought together industry analysts for briefings featuring AVIXA research and a session with Microsoft focused on AI-powered collaboration and workplace technology. Discussions covered trends across the AV industry, including AI, workplace transformation, broadcast convergence, and opportunities for technology providers and end users.

AVIXA Announces RESIDE InfoComm 2026 also served as the launch site for RESIDE, a new event dedicated to the residential integration market that will debut alongside Lightapalooza at InfoComm 2027 in Orlando, Florida.

Created through a joint venture between AVIXA, HTSA, and ProSource, RESIDE reflects the convergence of commercial and residential AV technologies and will bring together integrators, manufacturers, and service providers for education, networking, training, and product experiences. Together, HTSA and ProSource represent more than 750 residential integration firms in North America.

InfoComm is all about creating a better experience regardless of the space - workplace, retail, hospitality, healthcare, education, and more, said Jenn Heinhold of AVIXA. By welcoming residential-focused communities to RESIDE, held alongside InfoComm, the show reinforces its role as the home for integrated experience professionals, whether they work in commercial, residential, or hybrid environments.

InfoComm 2026 continues through June 19, featuring keynote presentations, education sessions, show-floor experiences, networking events, and exhibitors focused on AV, broadcast, collaboration, digital signage, AI, and integrated experiences.

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