March 13, 2018
Progress Launches AI-Driven Chatbot, Progress NativeChat New product offers 15x faster development, native support for 72 languages and ability to integrate with web, mobile and social channels for a seamless digital customer experience
BEDFORD, Mass.--(BUSINESS WIRE)-- Progress (NASDAQ: PRGS), the leading provider of application development and deployment technologies, today announced the availability of Progress NativeChat , the artificial intelligence-driven platform for creating and deploying chatbots. Unlike other chatbot technologies, NativeChat is based on patent pending CognitiveFlow technology that can be trained with goals, examples and data from existing backend systems, similar to the process for training new customer service agents. With NativeChat, organizations can now easily give their customers the ability to converse and transact in a natural way, on the channel of their choice, without the need for human interaction.
Chatbots solve many pressing customer service challenges for organizations - freeing overloaded call center employees to focus on critical business needs by offloading transactional requests, reduction in cost, increased customer satisfaction and more. However, the creation and deployment of chatbots can be complex, with limited results, if not done right. NativeChat removes many of the complexities of chatbot development, speeding time to market, because of its ability to self-learn as interactions evolve.
Chatbots are most powerful when they are intelligent and context-aware, directly pulling data and insights from systems of record, said Dmitri Tcherevik, Chief Technology Officer, Progress. NativeChat makes it easy to create chatbots on top of existing systems that interact with users in a natural way and improve contextual understanding, accuracy and forecasting in conversations.
NativeChat can be integrated into self-service web portals and mobile apps, enabling customer self-service across any channel. Customers can also communicate using NativeChat through social channels such as Facebook messenger and other live chat technologies, furthering their ability to engage in the ways that they are most comfortable. NativeChat also integrates with any enterprise system that supports REST APIs.
We evaluated several chatbot technologies and selected Progress NativeChat because of the CognitiveFlow technology enabling the bot to hold human-like discussions, said Harry Singh, Global Vice President - PowerCurve Software Products at Experian. We were able to build our proof of concept digital chatbot in just weeks. Given this early success, and our focus on technology that transforms the way we do business, well be looking at NativeChat as the potential platform for our new robo-agent service.
Progress NativeChat can:
Support both transactional and FAQ-style interactions
Understand natural conversations in 72 human languages, and comes with an optional built-in Natural Language Processing engine powered by Facebook
Replicate existing web and mobile forms
Be trained from existing FAQ pages and materials
Be up and running in as little as two weeks and is as simple to train as a service agent
Adapt, learn and review chat history without developer support
Easily integrate with any enterprise systems supporting REST APIs
Integrate out-of-the-box with the Progress Kinvey serverless cloud application platform
Integrate out-of-the-box with the Progress Sitefinity web content management platform and the NativeScript native mobile application development technology
NativeChat is the first product to come out of Progress Labs, the innovation incubator inside of Progress. Progress Labs enables the best and most innovative ideas coming from anywhere within the company to be nurtured and funded, driving innovation in the Progress portfolio and delivering new value for Progress customers and partners. Other Progress Labs projects currently being pursued involve augmented and virtual reality, blockchain, edge computing for IoT, new AI-based applications and more.
Progress NativeChat is available today. For details, please go to https://www.progress.com/nativechat.
Additional Resources
Follow Progress on Twitter, Facebook, LinkedIn and Google+
Read the Progress blog
About Progress
Progress (NASDAQ: PRGS) offers the leading platform for developing and deploying mission-critical business applications. Progress empowers enterprises and ISVs to build and deliver cognitive-first applications, that harness big data to derive business insights and competitive advantage. Progress offers leading technologies for easily building powerful user interfaces across any type of device, a reliable, scalable and secure backend platform to deploy modern applications, leading data connectivity to all sources, and award-winning predictive analytics that brings the power of machine learning to any organization. Over 1,700 independent software vendors, 100,000 enterprise customers, and two million developers rely on Progress to power their applications. Learn about Progress at www.progress.com or +1-800-477-6473.
Progress, Sitefinity, Kinvey, NativeScript, and NativeChat are trademarks or registered trademarks of Progress Software Corporation and/or one of its subsidiaries or affiliates in the US and other countries. Any other trademarks contained herein are the property of their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180313005419/en/
Progress
Kim Baker, 1-888-365-2779
pr@progress.com
Source: Progress
News Provided by Acquire Media
Most recent headlines
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
01/06/2026
January 6 2026, 05:30 (PST) Dolby Sets the New Standard for Premium Entertainment at CES 2026
Throughout the week, Dolby brings to life the latest innovatio...
02/05/2026
Dalet, a leading technology and service provider for media-rich organizations, t...
01/05/2026
January 5 2026, 18:30 (PST) NBCUniversal's Peacock to Be First Streamer to ...
06/04/2026
Michigan legends bring a new voice to the broadcast as TNT Sports and CBS Sports...
06/04/2026
From high school sports all the way up to the major leagues, building high-quali...
06/04/2026
Quickplay, an AI company for the media and entertainment industry, has been accepted into the Advanced tier of the TwelveLabs Ecosystem Partner Program. Quickpl...
06/04/2026
Grass Valley has announced the Future Playmakers Program, a global initiative to...
06/04/2026
El l der de operaciones impulsa la producci n en estudio mientras encuentra insp...
06/04/2026
The ops leader helps lead the charge in studio for the Spanish-language broadcas...
06/04/2026
Behind The Mic provides a roundup of recent news regarding on-air talent, includ...
06/04/2026
The National Hockey League (NHL), in partnership with Verizon and the New Jersey Devils, today announced the opening of the NHL Innovation Lab powered by Verizo...
06/04/2026
Rock League, a new professional curling league, has announced that ESPN+ will stream its inaugural 2026 season for fans in the United States. The first Rock Lea...
06/04/2026
Advanced Systems Group has announced the appointment of Andrea (Andy) Cummis as Vice President of Systems Design and Engineering. In this role, she will lead de...
06/04/2026
Backed by Bolt Ventures, the venture brings Bryson DeChambeau, Grant Horvat, and...
06/04/2026
With this environment we can start that collaboration even earlier because we ca...
06/04/2026
Like the immortal lives of vampires, some stories never really end. That's t...
06/04/2026
As podcasting continues to evolve, growth increasingly means building beyond aud...
06/04/2026
Multiband dynamics plug-in enhanced
California-based developer FSK Audio have released a significant update for their innovative multiband dynamics processo...
06/04/2026
Share official & user-created full-rig presets
IK Multimedia's latest TONEX update makes it possible for users of the popular amp and effects modelling ...
06/04/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
06/04/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
06/04/2026
Dalet Showcases Dalia Agentic AI and End-to-End Media Workflows at NAB Show 2026
Brie Clayton April 6, 2026
0 Comments
Dalet, a leading technology and...
06/04/2026
OpenDrives Shows Off Sports Expertise in Sports Business Hub located in NAB Show...
06/04/2026
Proton to Demonstrate 3D Application at NAB 2026
Brie Clayton April 6, 2026
0 Comments
Yet further creative potential unleashed through innovation in ...
06/04/2026
Autoscript Highlights Voice-Driven Prompting and PTZ Solutions at NAB 2026
Brie Clayton April 6, 2026
0 Comments
Experience Autoscript Voice, PTZ prom...
06/04/2026
Mediaproxy Highlights Significant Enhancements to its LogServer suite at NAB Sho...
06/04/2026
Wayne, N.J., April 6th, 2026 Phantom High-Speed announces the release of PCC 4...
06/04/2026
April 6th, 2026
TRIBECA STUDIOS AND LILLY ANNOUNCE WINNERS OF INAUGURAL VITAL...
06/04/2026
Back to All News
Netflix Expands Kids Entertainment Lineup With Playground App ...
05/04/2026
Tackles all reported bugs!
SoundBridge have just announced the launch of a new update that introduces a couple of minor changes to their remote collaboratio...
04/04/2026
The University of Arizona's Men's Basketball team has only loss twice th...
04/04/2026
1080p HDR arrives, a new generation of storytelling tools takes center stage, an...
04/04/2026
Michigan legends bring a new voice to the broadcast as TNT Sports and CBS Sports...
04/04/2026
Faster, cleaner and more intuitive than ever
The control software for Flock Audio's digitally controlled patchbay systems has just been treated to an up...
04/04/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
04/04/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
04/04/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
04/04/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
04/04/2026
DHD Introduces AI-Based Audio Noise Reduction to XD3 IP Core
Brie Clayton April 3, 2026
0 Comments
The accompanying image shows the rear panel of the ...
04/04/2026
Macnica Redefines ST 2110 Flexibility with Two Speeds on One Card
Brie Clayton April 3, 2026
0 Comments
New for NAB Show 2026, MEP100 SmartNIC now sup...
04/04/2026
Unified Media Workflows for Story-Centric Production
Brie Clayton April 3, 2026
0 Comments
Framelight X unifies field capture, editing and publishing ...
03/04/2026
Michigan's Fab Five will reunite for an alternate presentation of the Mich...
03/04/2026
Avid will exhibit at NAB Show 2026 (April 18-22, Booth N2226, Las Vegas Convention Center), demonstrating its Content Core platform and new AI-driven workflow c...
03/04/2026
Mark Roberts Motion Control (MRMC) has announced the appointment of Nick Barthee as Chief Operating Officer.
The announcement follows MRMC's transition fro...
03/04/2026
Interra Systems has announced that Elite Media Technologies has selected its BATON file-based QC solution for media workflows. Elite Media Technologies speciali...
03/04/2026
Ateme has announced that Moldtelecom has deployed Ateme technologies across its streaming workflow, covering encoding, delivery, operations, and analytics.
Mol...
03/04/2026
Grass Valley will demonstrate Framelight X, its content management platform, at NAB Show 2026. The platform connects capture, ingest, editing, and publishing in...
03/04/2026
Encompass Digital Media and Techex have announced a cloud-native Master Control ...
March 13, 2018
