March 13, 2018
Progress Launches AI-Driven Chatbot, Progress NativeChat New product offers 15x faster development, native support for 72 languages and ability to integrate with web, mobile and social channels for a seamless digital customer experience
BEDFORD, Mass.--(BUSINESS WIRE)-- Progress (NASDAQ: PRGS), the leading provider of application development and deployment technologies, today announced the availability of Progress NativeChat , the artificial intelligence-driven platform for creating and deploying chatbots. Unlike other chatbot technologies, NativeChat is based on patent pending CognitiveFlow technology that can be trained with goals, examples and data from existing backend systems, similar to the process for training new customer service agents. With NativeChat, organizations can now easily give their customers the ability to converse and transact in a natural way, on the channel of their choice, without the need for human interaction.
Chatbots solve many pressing customer service challenges for organizations - freeing overloaded call center employees to focus on critical business needs by offloading transactional requests, reduction in cost, increased customer satisfaction and more. However, the creation and deployment of chatbots can be complex, with limited results, if not done right. NativeChat removes many of the complexities of chatbot development, speeding time to market, because of its ability to self-learn as interactions evolve.
Chatbots are most powerful when they are intelligent and context-aware, directly pulling data and insights from systems of record, said Dmitri Tcherevik, Chief Technology Officer, Progress. NativeChat makes it easy to create chatbots on top of existing systems that interact with users in a natural way and improve contextual understanding, accuracy and forecasting in conversations.
NativeChat can be integrated into self-service web portals and mobile apps, enabling customer self-service across any channel. Customers can also communicate using NativeChat through social channels such as Facebook messenger and other live chat technologies, furthering their ability to engage in the ways that they are most comfortable. NativeChat also integrates with any enterprise system that supports REST APIs.
We evaluated several chatbot technologies and selected Progress NativeChat because of the CognitiveFlow technology enabling the bot to hold human-like discussions, said Harry Singh, Global Vice President - PowerCurve Software Products at Experian. We were able to build our proof of concept digital chatbot in just weeks. Given this early success, and our focus on technology that transforms the way we do business, well be looking at NativeChat as the potential platform for our new robo-agent service.
Progress NativeChat can:
Support both transactional and FAQ-style interactions
Understand natural conversations in 72 human languages, and comes with an optional built-in Natural Language Processing engine powered by Facebook
Replicate existing web and mobile forms
Be trained from existing FAQ pages and materials
Be up and running in as little as two weeks and is as simple to train as a service agent
Adapt, learn and review chat history without developer support
Easily integrate with any enterprise systems supporting REST APIs
Integrate out-of-the-box with the Progress Kinvey serverless cloud application platform
Integrate out-of-the-box with the Progress Sitefinity web content management platform and the NativeScript native mobile application development technology
NativeChat is the first product to come out of Progress Labs, the innovation incubator inside of Progress. Progress Labs enables the best and most innovative ideas coming from anywhere within the company to be nurtured and funded, driving innovation in the Progress portfolio and delivering new value for Progress customers and partners. Other Progress Labs projects currently being pursued involve augmented and virtual reality, blockchain, edge computing for IoT, new AI-based applications and more.
Progress NativeChat is available today. For details, please go to https://www.progress.com/nativechat.
Additional Resources
Follow Progress on Twitter, Facebook, LinkedIn and Google+
Read the Progress blog
About Progress
Progress (NASDAQ: PRGS) offers the leading platform for developing and deploying mission-critical business applications. Progress empowers enterprises and ISVs to build and deliver cognitive-first applications, that harness big data to derive business insights and competitive advantage. Progress offers leading technologies for easily building powerful user interfaces across any type of device, a reliable, scalable and secure backend platform to deploy modern applications, leading data connectivity to all sources, and award-winning predictive analytics that brings the power of machine learning to any organization. Over 1,700 independent software vendors, 100,000 enterprise customers, and two million developers rely on Progress to power their applications. Learn about Progress at www.progress.com or +1-800-477-6473.
Progress, Sitefinity, Kinvey, NativeScript, and NativeChat are trademarks or registered trademarks of Progress Software Corporation and/or one of its subsidiaries or affiliates in the US and other countries. Any other trademarks contained herein are the property of their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180313005419/en/
Progress
Kim Baker, 1-888-365-2779
pr@progress.com
Source: Progress
News Provided by Acquire Media
Most recent headlines
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
04/08/2026
Dalet, a leading technology and service provider for media-rich organizations, t...
04/07/2026
April 7 2026, 19:00 (PDT) Detective Conan: Fallen Angel of the Highway Opens in...
01/06/2026
January 6 2026, 05:30 (PST) Dolby Sets the New Standard for Premium Entertainment at CES 2026
Throughout the week, Dolby brings to life the latest innovatio...
29/05/2026
With InfoComm 2026 just weeks away, NDI is giving attendees plenty of reasons to...
29/05/2026
Reaffirming a partnership that has defined Canadian sports broadcasting since 19...
29/05/2026
Mobile/tablet is No. 2 device for watching TV, suggesting that the sports-production industry needs to take another look at the format
Ring Digital's Sprin...
29/05/2026
Berliner Ensemble, one of Berlin's five major theater companies, has expande...
29/05/2026
Solid State Logic will showcase its new compact, fly-away TCA Tour audio product...
29/05/2026
Gerald (Jerry) Pierce, a pioneering technologist who helped shape the digital transformation of the motion picture industry, passed away last month on April 12 ...
29/05/2026
Paramount+ will be the English-language U.S. home for Barclays Women's Super...
29/05/2026
Further strengthening its virtualisation strategy to fully support broadcasters ...
29/05/2026
Swiss broadcaster Canal Alpha has deployed Harmonic's award-winning, software-based XOS Advanced Media Processor to modernize playout operations across cant...
29/05/2026
PTZOptics will showcase a new generation of intelligent video workflows at InfoComm 2026, June 17-19, Las Vegas. Visitors to booth N8227 will see how PTZOptics ...
29/05/2026
Arizona's Family has launched the Arizona's Family Sports (AZFS) streaming app, a new direct-to-consumer destination for live, local sports. The app is ...
29/05/2026
Starting in 2027, DAZN will be the exclusive home of The Canadian Football Leagu...
29/05/2026
Comcast Business has detailed the advanced network infrastructure it has deploye...
29/05/2026
In two-day event, leaders from academia and industry explored solutions to chall...
29/05/2026
The Basketball Tournament (TBT), now entering their 13th year of competition, ha...
29/05/2026
Roku has launched FOX One as a Premium Subscription on The Roku Channel in the U.S. Roku customers can now subscribe to FOX One using their Roku account for liv...
29/05/2026
In its sixth year, the broadcaster's coverage has become a global brand and ...
29/05/2026
Ratings Roundup is a rundown of recent ratings news and is derived from press re...
29/05/2026
The days are getting longer, the temperatures are rising, and playlists are filling up for the season. With summer around the corner, Spotify's global edito...
29/05/2026
New retro-inspired MPC announced
There are few devices that have gained the status held by Akai Pro's MPC range, and in recent years, the company have s...
29/05/2026
Save up to 30 on acclaimed titles
Following a successful launch at Superbooth 2026, Bjooks have revealed that they will be continuing the Kickstarter campa...
29/05/2026
Binaural monitoring application improved
Genelec have just released an update that brings some powerful new features to their HRTF-based binaural headphone ...
29/05/2026
6 June 2026 at SAE Institute, London, UK
IMSTA FESTA 2026 is almost upon us, with some of the biggest names in pro-audio set to descend upon SAE Institute i...
29/05/2026
Gerald (Jerry) Pierce, a pioneering technologist who helped shape the digital transformation of the motion picture industry, died April 12, 2026, at his home in...
29/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
29/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
29/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
29/05/2026
Comparing 5 AI Video Enhancers for Restoring Old Video Quality
Kate Luvis May 29, 2026
0 Comments
Digitizing VHS, MiniDV, and other legacy formats doe...
29/05/2026
Studio Hamburg Builds New Post Pipeline with DaVinci Resolve Studio
Brie Clayton May 29, 2026
0 Comments
Workflow replaces a patchwork of legacy tools...
29/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
29/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
29/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
29/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
29/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
29/05/2026
At the Intersection of Music and Dance, an Epic Collaboration Boston Conservatory musicians and dancers found creative parallels in their recent performance o...
29/05/2026
Back to All News
The Official Trailer of Physical 100 Italy, on Netflix From Se...
29/05/2026
At just 20 years old, Sean Melia from Summerhill Co. Meath has been revealed as the winner of Super Garden 2026. Sean is the youngest ever contestant and winner...
29/05/2026
Experimental HIV vaccine achieves a long-sought goal In a first for the field, all non-human primates given a new series of vaccines generated antibodies capabl...
28/05/2026
Thomsons Climate Crisis Toolkit is already being put to work, helping journalist...
28/05/2026
FOX Sports' MLB coverage dominated the night at the 47th Annual Sports Emmy ...
28/05/2026
One of the most memorable postseasons in baseball history would have had no memo...
28/05/2026
NBC's Sunday Night Football is among the most-decorated and most-watched pro...
28/05/2026
The 2026 Sports Emmys marked a watershed moment for Prime Video Sports. After bu...
28/05/2026
Hosted by ESPN Senior Writer Ryan McGee, the ceremony honored winners from athletic departments, conference offices, professional networks, production companies...
28/05/2026
Major rights-holders rolled out their 2026 college football slates today, offering a first look at marquee windows, kickoff partners, and conference distributio...
March 13, 2018
