04 Mar 2025
VEON's Beeline Uzbekistan to Deploy Predictive AI for Enhanced Customer Experience Dubai and Tashkent, 04 March 2025: VEON Ltd. (Nasdaq: VEON), a global digital operator ( VEON or the Group ), today announces that Beeline Uzbekistan, its digital operator in Uzbekistan, will work with P.I. Works, a global leader in AI-driven network automation, to deploy customer experience management with predictive analytics. Through simulations of service performance based on system intelligence and machine learning insights, P.I. Works will enable Beeline Uzbekistan to further enhance service quality and proactively resolve network problems to improve customer satisfaction as reported through Net Promoter Scores ( NPS ).
The predictive analytics from P.I. Works make it possible to enhance customer satisfaction by anticipating network related issues and pro-actively solving them before customers even submit complaints. The rapid resolution of network issues is a key contributor to strengthening brand perception, improving customer loyalty and boosting NPS.
P.I. Works' AI-driven approach uses geolocation information and network system data to recognize performance degradation with pinpoint accuracy of less than 100 meters. This will enable Beeline Uzbekistan to identify at-risk customers with hyper-local insights, enabling targeted corrective action before dissatisfaction turns into churn.
Customer experience is of paramount importance to us, which is why we are developing, deploying and implementing the latest AI-powered insights and analytical tools to further enhance network performance, said Andrey Pyatakhin, CEO of Beeline Uzbekistan. Alongside our continued investment in digital infrastructure and services, Beeline Uzbekistan is focused on improving the customer experience and delivering exceptional service.
Beeline Uzbekistan is committed to implementing the latest AI and machine learning technologies to improve the customer experience for its 8.2 million subscribers. Through consistent investment in network improvements and the implementation of AI-technologies, Beeline Uzbekistan has consistently championed its digital services offerings.
This collaboration is a strong example of how mobile operators can leverage network AI and automation to enhance customer retention, maximize revenue, and strengthen brand loyalty, said Ba ar Akp nar, CEO & Co-Founder of P.I. Works. By taking a data-driven approach to network management, Beeline Uzbekistan is demonstrating how proactive service improvements can have a direct and measurable impact on customer satisfaction.
In January 2025, Beeline Uzbekistan continued to develop its network infrastructure by upgrading over 222 base stations across the country bolstering the regions 4G/LTE capabilities. This initiative has led to a notable improvement in service quality, with Beeline planning to upgrade more than 404 base stations and launch more than 353 new sites during 2025 to supercharge digital experiences for its customers.
The adoption of advanced technologies like Massive Multiple Input Multiple Output (MIMO) has increased user capacity and increased both data speeds (+53%) and traffic (+16% in the region). There has also been a growth in VoLTE services, with over a million users now enjoying higher-quality voice calls over the 4G network.
Beeline Uzbekistan will co-host the M360 Eurasia in Tashkent, together with the GSMA and the Ministry of Digital Technologies of the Republic of Uzbekistan on 21-22 May 2025.
About Beeline Uzbekistan
Beeline Uzbekistan is a digital operator that serves 8.2 million customers with mobile connectivity and 7.6 million total monthly active users across its digital services and applications. Its digital portfolio includes financial services application BeePul, digital-first brand OQ, the recently launched streaming application Kinom and super-app Hambi. Beelab and VEON Adtech are also headquartered in Uzbekistan, contributing to software and IT technologies ecosystem in the country. Beeline Uzbekistan is wholly owned by VEON.
About VEON
VEON is a digital operator that provides connectivity and digital services to nearly 160 million customers. Operating across six countries that are home to more than 7% of the world's population, VEON is transforming lives through technology-driven services that empower individuals and drive economic growth. VEON is listed on NASDAQ and headquartered in Dubai. For more information visit: www.veon.com.
About P.I. Works
P.I. Works is a leading provider of AI-driven mobile network management, optimization and planning solutions. P.I. Works combines its field-proven expertise with an award-winning diverse portfolio of products and services to enable mobile network operators to accelerate the network transformation journey resulting in cost reduction, energy savings, and improved customer experience. P.I. Works has deployed its solutions at 84 mobile network operators in 58 countries.
Contact Information
Hande Asik
Group Director of Strategy and Communications
pr@veon.com
Most recent headlines
06/10/2025
France T l visions, France's leading broadcaster, has received the 2025 EBU ...
04/09/2025
Monumental Sports & Entertainment (MSE), in collaboration with Dalet, has been a...
29/08/2025
Australian Red Cross and SBS launch training to help workplaces in the fight aga...
29/08/2025
The National Film and Video Foundation (NFVF), an agency of the Department of Sp...
29/08/2025
L3Harris Technologies has concentrated decades of expertise across the entire enterprise to develop affordable and reliable best-of-breed solutions to rapidly c...
29/08/2025
BURBANK, Calif. The CW Network and the Pac-12 Conference have announced a new media rights deal that will extend their broadcast partnership beginning with the ...
29/08/2025
NEW YORK Gracenote has released a new analysis of its global video dataset showing that the number of FAST channels grew nearly 14% from Q1 2025 and 76% since 2...
29/08/2025
SAN JOSE, Calif. Harmonic has announced a series of improvements to its live sports streaming solution that the company said will improve fan engagement, protec...
29/08/2025
NEW YORK and LOS ANGELES Fox Corp. and YouTube TV last night announced a renewal of the full portfolio of Fox networks, including Fox News Channel, Fox Business...
29/08/2025
Budapest, Hungary, August 2025 - The integration of Microsoft Teams Rooms (MTR) with Lightware's Taurus universal matrix switchers delivers a new level of f...
29/08/2025
Frequency, the engine behind many of the world's best-known streaming television channels, today announced it will launch Studio Live, a next-generation uni...
29/08/2025
In an era when AI and cyber resilience are essential, Scality will mark the 10th anniversary of Scality Day on October 16, 2025 in Paris. This flagship global e...
29/08/2025
Disguise's In-House Creative and Technical Teams Pre-Visualised, Programmed and Delivered Content for the Experience, All Powered by EX 3+
Technology solu...
29/08/2025
Disguise will be demonstrating the latest workflows for TV, film and live events on a number of partner booths at the show
Disguise, the industry-leading tech...
29/08/2025
STOCKHOLM, Sweden Accedo will showcase Accedo Compose, its AI agent-powered modular orchestration layer that assists streaming providers in transitioning client...
29/08/2025
LOS ANGELES Cineverse has announced that it is working with Xperi to bring four of its streaming channels to automobiles for the first time as part of the DTS A...
29/08/2025
DALLAS & ATLANTA Gray Media has announced an agreement with the sports streaming service Victory+ to simulcast 17 Dallas Stars NHL games in 15 television market...
29/08/2025
NEW YORK AND CULVER CITY Comcast NBCUniversal and Amazon have announced new and extended distribution agreements that will expand the content available on their...
29/08/2025
FOOTHILL RANCH, Calif. RED Digital Cinema will feature its Cine-Broadcast Module supporting live broadcast workflows during IBC2025, Sept. 12-15, at the RAI Ams...
29/08/2025
29 Aug 2025
Kyivstar Rings Opening Bell at Nasdaq Marking Landmark Listing and ...
29/08/2025
More than half of all NFL games live on Sky for the first timeFriday 29 August 2025
Sky Sports has announced a new three-year deal with the NFL, extending its ...
29/08/2025
Back to All News
RIV4LRIES: The Trailer of the New Series With Samuele Carrino ...
29/08/2025
Get ready for an inspiring and emotional insight into the world of competitive Irish dancing with My Story: Tomi Champion of the World airing on RT 2 this monda...
29/08/2025
RT has today announced that David McCullagh is to be the new presenter of RT Radio 1's flagship Today programme, which airs every weekday at 10am, replaci...
28/08/2025
By Kristin Feeley, Director, Documentary Film & Artist Programs
If you want to tell untold stories, if you want to give voice to the voiceless, you've got ...
28/08/2025
Directed by Steven Bognar and Julia Reichert, Sundance Institute-supported Amer...
28/08/2025
Corridos have been a cornerstone of M sica Mexicana for generations, telling stories rooted in everyday life. Now, a new chapter is taking shape: motivational c...
28/08/2025
Los corridos han sido un pilar de la M sica Mexicana durante generaciones, contando historias enraizadas en la vida cotidiana. Ahora, un nuevo cap tulo est tom...
28/08/2025
Earlier this month, we promised our Verano Forever party would bring the heat, a...
28/08/2025
L3Harris will provide the Polish F-16V fleet with the Viper Shield electronic warfare system as part of an upgrade program....
28/08/2025
Bilbao, August 26, 2025 - AgileTV, an international television and video technol...
28/08/2025
Ken Wilkinson is an Emmy Awards nominated New York audio engineer who specialises in production sound mixing for film, commercial, episodic and documentary work...
28/08/2025
NEW YORK FuboTV today announced that it will launch Fubo Sports, a skinny bundle that focuses on sports with a subscription price of $56 monthly....
28/08/2025
NEVADA City, Calif. At IBC2025, Sept. 12-15 at the RAI Amsterdam, Telestream will debut its new Global Ingest strategy, introducing a next-generation ingest arc...
28/08/2025
Dr. Rhoda Bernard Releases Groundbreaking Debut Book on Accessible Arts Educatio...
28/08/2025
TAG Video Systems, the leader in software-based IP end-to-end workflow monitoring, deep probing, and real-time visualization, has named Oliver Gappa as Sales Di...
28/08/2025
AI-based voice enhancement will be among a series of innovations making their IBC 2025 debut on the DHD stand B46 in Hall 8 at the RAI Amsterdam Convention Cent...
28/08/2025
Telef nica Servicios Audiovisuales (TSA), the leading system integrator and service provider in the media sector in Spain, with the support of Appear, the globa...
28/08/2025
To fully immerse sailing fans in the world's biggest offshore yacht race, production company, Optical Media turned to LiveU's On-site Production solutio...
28/08/2025
Working with Calrec on its most recent overhaul, radio and television broadcaster, WNED has migrated to a fully IP infrastructure with multiple Type R consoles,...
28/08/2025
Cleeng, the Subscriber Retention Management (SRM ) inventor, has unveiled Cleeng Pro, the first-ever direct-to-consumer (D2C) subscription management platform t...
28/08/2025
Zixi, the industry leader in live broadcast-quality video over IP, today announced that French media distribution platform OKAST has selected Zixi to enable rel...
28/08/2025
Solution offers a streamlined, speaker-free architecture to optimize integration with premium external loudspeakers and advanced loudness metering
Nixer Pro Au...
28/08/2025
Cinegy, the premier provider of software-defined television technology, has announced a strategic partnership with Vision One Touch Film Production Services L.L...
28/08/2025
Telestream, a global leader in media workflow technologies, will debut its new Global Ingest strategy at IBC2025, introducing a next-generation ingest architect...
28/08/2025
Tier 1 operator selects Broadpeak to power high-performance, unified CDN solution across Norway, Sweden and Finland
Broadpeak, a leader in streaming and moneti...
28/08/2025
Leading video software provider, Synamedia, today announced that 24 Frames Digital, one of India's leading live event streaming service providers, has chose...
28/08/2025
Meet VisualOn at IBC2025: See What's Next in AI-Powered Video Streaming Join VisualOn at IBC2025 and discover how our AI-driven Optimizer and advanced media...
28/08/2025
IBC stand 5.F81
Wowza to Reveal Next-Gen Video Streaming Innovations at IBC 2025
Amsterdam, August 28, 2025 Wowza, a leader in video streaming infrastructur...
04 Mar 2025
