See if You've Got What It Takes To Be a Spotify Star

On Spotify's Community Support forum, users can find answers to their toughest Spotify questions. These days, we aim for 90% of new help topics to receive a response within 48 hours-up 300% from just two years ago. This speed and efficiency in our service has recently earned Spotify several awards, most recently, Best Customer Success Community at the Community Industry Awards. This is, in no small part, thanks to the Spotify Stars.

Spotify's Stars Program is a 10-year-old initiative that empowers Spotify Community super users with the tools and resources to help other listeners get their questions answered. There are over 550 million Spotify users out there, and there are a limited number of employees we have available to answer every possible question, says Allison Leahy, Director, Spotify Customer Service Operations. The Stars are really key to our success and helping us, not only to answer questions, but to innovate across the whole Spotify experience, from the features to the products.

The Stars are Spotify fans who have used Spotify and engaged on our community forums for years. They're particularly passionate about our programs and products, and also about working together and with other users. There's something extra personal when members draw from their personal experiences, and it means there's someone who has a different way of thinking about one of our programs or products who's able to shed unique light on an answer, says Allison.

Stars enjoy learning new skills and furthering their career development, especially when it comes to communication, as they work across cultures and gain rich insights into how tech companies operate. They attain early access to insights about Spotify, enjoy open discussions with Spotify employees across R&D and operations, and receive plenty of Spotify swag. They have also championed new programs, including a live-streamed concert featuring artists beloved by the Community.

The ultimate benefit to participating in the Stars program is the Star Jam event, where the top contributors may get the chance to visit Spotify's HQ in Stockholm. This past year, they got to sit in on user research-led discussions about products pre-release, be a part of a design-thinking workshop around the Spotify user experience, take a tour of our studios, and listen in on Product and Desktop team meetings going through the latest changes in our desktop UI. The Stars also heard from guest speakers including our Co-President Gustav S derstr m, who spoke about the evolution of Spotify and how we've responded to user feedback in the past when making product decisions.

It's pretty incredible that at this stage in the company's life cycle-over 15 years after launch, and having reached 550+ million monthly active users-that our senior leaders are still taking the time to meet the Stars, says Allison. We don't take it for granted that there is that level of interest from the Stars, or even from our executives. It really motivates us to bring our best work and ensure this is the kind of program people want to join.

For those who are looking to become a Star, Allison recommends spending time on our Community forum. Read through questions, respond when you feel comfortable. Figure out what spaces you're drawn to and even reach out to the existing Stars to hear about their experience. Or check out @AskSpotifyStars on X. If you find you are ready to join the program, you can apply from the bottom of the Stars page.

We also put together a short quiz so you can test your Community-savvy skills.

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1. What is the best way to reorganize the song order in your playlist?

A. On mobile, hold down, then drag songs using your fingers.

B. Head to the ... to see the Reorder playlist option.

C. On desktop, select songs with your cursor and then drag to reorder.

D. In Your Library on mobile, double tap the playlist icon.

2. How do you set a sleep timer?

A. On desktop, head to Settings and select Turn on sleep timer.

B. While a podcast or audiobook is playing from your mobile app, select the timer icon to the right of the fast-forward arrow.

C. Put your phone under your pillow and hope for the best.

D. While a song is playing, turn the volume down to very low.

3. How do you set your own art for a playlist?

A. On mobile or desktop, select the three dots for your playlist. Then scroll to Edit playlist and Change image.

B. On mobile, tap and hold the playlist image to replace it.

C. On desktop, roll over the playlist cover on the playlist page to view the Choose photo option.

D. Both A and C

4. How do you use Spotify in Offline Mode?

A. Premium subscribers can download content to listen in Offline Mode by tapping the three dots next to a playlist, album, artist, or song, and hitting Download.

B. Any user can put Spotify in Airplane mode while on WiFi to automatically access downloaded songs.

C. Only Family Plan users can use Offline Mode.

D. Scroll all the way to the bottom of the app to access Offline Mode.

5. How can you change from a Duo Premium plan to a Family Premium plan?

A. There is no way to change from one Premium plan to another.

B. If you're the plan manager, head to your account page. Under Your plan, click Change plan and select Premium Family.

C. Search Spotify Premium in the app Search bar.

D. Under Your Library on desktop, select the Switch my Premium account button.

LINK:	https://newsroom.spotify.com/2023-08-24/see-if-youve-got-what-it-takes...
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