April 10, 2013 Akamai Goes Deep with Sola Analytics Viewer Diagnostics
Contacts
Chris Nicholson
Media Relations
617-444-2987
cnichols@akamai.com
or Natalie Temple
Investor Relations
617-444-3635
ntemple@akamai.com
New addition to Sola Analytics media measurement and analysis product provides viewer-level service data for subscriber troubleshooting and QoS;
Gaiam TV combines Viewer Diagnostics with Brightcove Video Cloud Online Video Platform to deliver online VOD subscription service.
LAS VEGAS 2013 NAB Show (Booth SL2724) April 10, 2013 Akamai Technologies Inc. (NASDAQ: AKAM), the leading cloud platform for helping enterprises provide secure, high-performing user experiences on any device, anywhere, today announced the availability of Viewer Diagnostics as part of its Sola Analytics media measurement and analysis product. The new component extends the focus, depth and detail of Sola Analytics capabilities from the audience aggregate level down to the individual viewer level, providing media companies with critical information for effective online support of each viewer.
Gaiam TV has transitioned to Sola Analytics in order to take advantage of Viewer Diagnostics. The online video provider has enlisted Viewer Diagnostics to support its streaming video service, which offers exclusive access to more than 5,000 films, documentaries and original programs dedicated to conscious media, personal growth, spirituality and fitness. Additionally, Gaiam TV is using Akamais Sola Sphere content storage and delivery solutions in conjunction with Brightcoves Video Cloud online video platform to offer a comprehensive multi-screen video service that provides access to secure, high-quality video content across multiple connected devices and platforms.
Akamais Viewer Diagnostics is a vital part of Gaiam TVs service, giving us the ability to offer quick and accurate customer support with immediate access to important details of a subscribers viewing experience, said Jason Riley, Director, Web Development, Gaiam TV. Sola Analytics integrated seamlessly into both our Brightcove Video Cloud and Silverlight Smooth Streaming platforms, allowing us to easily get up and running with a full streaming video offering that combines high-quality video with top-tier customer service.
Real-time access to viewing experience information for each subscriber provides deep insights, going back multiple billing cycles, into activity summaries and records for behavioral and quality metrics such as errors, rebuffering, video quality and numerous others, which customer care representatives can use to quickly assess and troubleshoot issues and make informed decisions. An intuitive user interface uses color shading to highlight dates during which customers may have experienced service issues. This functionality allows Akamai customers to easily identify which titles exhibited lower performance characteristics and drill down into detailed viewing session data without revealing any personally identifiable information.
Brightcove customers increasingly seek more in-depth reporting on quality of service for video delivery performance, said Jeff Whatcott, chief marketing officer at Brightcove. Akamais Viewer Diagnostics and Sola Analytics are an easy plugin that extends the Video Cloud platform to provide customers with critical insights into viewer experiences. Todays announcement is another great example of two market-leaders joining forces to help customers discover audience behaviors and make important business decisions.
Viewer Diagnostics is an important step in the evolution of the business of online video, giving media companies immediate, granular insights into a viewers experience that is designed to allow them to deliver and tailor the type of comprehensive services to which consumers have become accustomed with other subscription offerings, said Corey Halverson, Director of Product Management, Media, for Akamai. Not only does it provide valuable information around playback, Viewer Diagnostics automatically presents each video play in the context of all other similar viewers, creating a comparative picture of the viewers experience that can aid in the quick identification of the breadth of any quality issues that may be present.
Viewer Diagnostics is available now as an add-on module to Sola Analytics, Akamais cloud-based video measurement and reporting product. The combination of Viewer Diagnostics, Audience Analytics behaviour and quality analysis and QoS real-time operations monitoring form a powerful analysis and reporting solution that addresses critical online video service and operations requirements. Sola Analytics is part of Akamais Sola Media Solutions platform of cloud-based content preparation, storage and delivery tools.
Akamai is demonstrating Viewer Diagnostics along with its platform portfolio of cloud-based solutions designed to help media companies deliver, monetise and measure the highest possible quality experience across Internet connected devices while also protecting their brand and content at the 2013 NAB Show, April 8-11 in Las Vegas in booth SL2724.
About Akamai
Akamai is the leading cloud platform for helping enterprises provide secure, high-performing user experiences on any device, anywhere. At the core of the Companys solutions is the Akamai Intelligent Platform providing extensive reach, coupled with unmatched reliability, security, visibility and expertise. Akamai removes the complexities of connecting the increasingly mobile world, supporting 24/7 consumer demand, and enabling enterprises to securely leverage the cloud. To learn more about how Akamai is accelerating the pace of innovation in a hyperconnected world, please visit www.akamai.com or blogs.akamai.com, and follow @Akamai on Twitter.
Akamai Statement Under the Private Securities Litigat
Most recent headlines
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
04/08/2026
Dalet, a leading technology and service provider for media-rich organizations, t...
04/07/2026
April 7 2026, 19:00 (PDT) Detective Conan: Fallen Angel of the Highway Opens in...
01/06/2026
January 6 2026, 05:30 (PST) Dolby Sets the New Standard for Premium Entertainment at CES 2026
Throughout the week, Dolby brings to life the latest innovatio...
31/05/2026
Olivia P rez-Collellmir to Premiere Original Work at Gaud Centennial in Barcelona The Berklee graduate and faculty member will debut her choral symphony with...
30/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
30/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
30/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
30/05/2026
Zero in on one that says yes (and no)
Andy Marken May 29, 2026
0 Comments
Hero image courtesy of Deposit Photos
For content creators the most difficu...
29/05/2026
With InfoComm 2026 just weeks away, NDI is giving attendees plenty of reasons to...
29/05/2026
Reaffirming a partnership that has defined Canadian sports broadcasting since 19...
29/05/2026
Mobile/tablet is No. 2 device for watching TV, suggesting that the sports-production industry needs to take another look at the format
Ring Digital's Sprin...
29/05/2026
Berliner Ensemble, one of Berlin's five major theater companies, has expande...
29/05/2026
Solid State Logic will showcase its new compact, fly-away TCA Tour audio product...
29/05/2026
Gerald (Jerry) Pierce, a pioneering technologist who helped shape the digital transformation of the motion picture industry, passed away last month on April 12 ...
29/05/2026
Paramount+ will be the English-language U.S. home for Barclays Women's Super...
29/05/2026
Further strengthening its virtualisation strategy to fully support broadcasters ...
29/05/2026
Swiss broadcaster Canal Alpha has deployed Harmonic's award-winning, software-based XOS Advanced Media Processor to modernize playout operations across cant...
29/05/2026
PTZOptics will showcase a new generation of intelligent video workflows at InfoComm 2026, June 17-19, Las Vegas. Visitors to booth N8227 will see how PTZOptics ...
29/05/2026
Arizona's Family has launched the Arizona's Family Sports (AZFS) streaming app, a new direct-to-consumer destination for live, local sports. The app is ...
29/05/2026
Starting in 2027, DAZN will be the exclusive home of The Canadian Football Leagu...
29/05/2026
Comcast Business has detailed the advanced network infrastructure it has deploye...
29/05/2026
In two-day event, leaders from academia and industry explored solutions to chall...
29/05/2026
The Basketball Tournament (TBT), now entering their 13th year of competition, ha...
29/05/2026
Roku has launched FOX One as a Premium Subscription on The Roku Channel in the U.S. Roku customers can now subscribe to FOX One using their Roku account for liv...
29/05/2026
In its sixth year, the broadcaster's coverage has become a global brand and ...
29/05/2026
Ratings Roundup is a rundown of recent ratings news and is derived from press re...
29/05/2026
The days are getting longer, the temperatures are rising, and playlists are filling up for the season. With summer around the corner, Spotify's global edito...
29/05/2026
New retro-inspired MPC announced
There are few devices that have gained the status held by Akai Pro's MPC range, and in recent years, the company have s...
29/05/2026
Save up to 30 on acclaimed titles
Following a successful launch at Superbooth 2026, Bjooks have revealed that they will be continuing the Kickstarter campa...
29/05/2026
Binaural monitoring application improved
Genelec have just released an update that brings some powerful new features to their HRTF-based binaural headphone ...
29/05/2026
6 June 2026 at SAE Institute, London, UK
IMSTA FESTA 2026 is almost upon us, with some of the biggest names in pro-audio set to descend upon SAE Institute i...
29/05/2026
Gerald (Jerry) Pierce, a pioneering technologist who helped shape the digital transformation of the motion picture industry, died April 12, 2026, at his home in...
29/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
29/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
29/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
29/05/2026
Comparing 5 AI Video Enhancers for Restoring Old Video Quality
Kate Luvis May 29, 2026
0 Comments
Digitizing VHS, MiniDV, and other legacy formats doe...
29/05/2026
Studio Hamburg Builds New Post Pipeline with DaVinci Resolve Studio
Brie Clayton May 29, 2026
0 Comments
Workflow replaces a patchwork of legacy tools...
29/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
29/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
29/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
29/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
29/05/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
29/05/2026
At the Intersection of Music and Dance, an Epic Collaboration Boston Conservatory musicians and dancers found creative parallels in their recent performance o...
29/05/2026
Back to All News
Latino Film Institute Fellows Screen Their Short Films at the Egyptian Theatre
The Inclusion Fellowship and Spark Animation Grant uplifts 15 ...
29/05/2026
GLOOKAST LAUNCHES CINNAFILM TACHYON PLUGIN FOR MEDIA PRODUCER AND MEDIA SERVICES
This release first appeared here.
Visit our Tachyon product page or contact...
29/05/2026
May 29 2026, 09:00 (PDT) Dolby and rednote Bring More Immersive Storytelling to...
29/05/2026
Something fundamental has shifted in how people consume media. Audiences aren't abandoning television or radio content; they're just expanding how, wher...
29/05/2026
Youtube exclusive special drops today
Watch now
UKTV today announces another e...
April 10, 2013 Akamai Goes Deep with Sola Analytics Viewer Diagnostics
