April 10, 2013 Akamai Goes Deep with Sola Analytics Viewer Diagnostics
Contacts
Chris Nicholson
Media Relations
617-444-2987
cnichols@akamai.com
or Natalie Temple
Investor Relations
617-444-3635
ntemple@akamai.com
New addition to Sola Analytics media measurement and analysis product provides viewer-level service data for subscriber troubleshooting and QoS;
Gaiam TV combines Viewer Diagnostics with Brightcove Video Cloud Online Video Platform to deliver online VOD subscription service.
LAS VEGAS 2013 NAB Show (Booth SL2724) April 10, 2013 Akamai Technologies Inc. (NASDAQ: AKAM), the leading cloud platform for helping enterprises provide secure, high-performing user experiences on any device, anywhere, today announced the availability of Viewer Diagnostics as part of its Sola Analytics media measurement and analysis product. The new component extends the focus, depth and detail of Sola Analytics capabilities from the audience aggregate level down to the individual viewer level, providing media companies with critical information for effective online support of each viewer.
Gaiam TV has transitioned to Sola Analytics in order to take advantage of Viewer Diagnostics. The online video provider has enlisted Viewer Diagnostics to support its streaming video service, which offers exclusive access to more than 5,000 films, documentaries and original programs dedicated to conscious media, personal growth, spirituality and fitness. Additionally, Gaiam TV is using Akamais Sola Sphere content storage and delivery solutions in conjunction with Brightcoves Video Cloud online video platform to offer a comprehensive multi-screen video service that provides access to secure, high-quality video content across multiple connected devices and platforms.
Akamais Viewer Diagnostics is a vital part of Gaiam TVs service, giving us the ability to offer quick and accurate customer support with immediate access to important details of a subscribers viewing experience, said Jason Riley, Director, Web Development, Gaiam TV. Sola Analytics integrated seamlessly into both our Brightcove Video Cloud and Silverlight Smooth Streaming platforms, allowing us to easily get up and running with a full streaming video offering that combines high-quality video with top-tier customer service.
Real-time access to viewing experience information for each subscriber provides deep insights, going back multiple billing cycles, into activity summaries and records for behavioral and quality metrics such as errors, rebuffering, video quality and numerous others, which customer care representatives can use to quickly assess and troubleshoot issues and make informed decisions. An intuitive user interface uses color shading to highlight dates during which customers may have experienced service issues. This functionality allows Akamai customers to easily identify which titles exhibited lower performance characteristics and drill down into detailed viewing session data without revealing any personally identifiable information.
Brightcove customers increasingly seek more in-depth reporting on quality of service for video delivery performance, said Jeff Whatcott, chief marketing officer at Brightcove. Akamais Viewer Diagnostics and Sola Analytics are an easy plugin that extends the Video Cloud platform to provide customers with critical insights into viewer experiences. Todays announcement is another great example of two market-leaders joining forces to help customers discover audience behaviors and make important business decisions.
Viewer Diagnostics is an important step in the evolution of the business of online video, giving media companies immediate, granular insights into a viewers experience that is designed to allow them to deliver and tailor the type of comprehensive services to which consumers have become accustomed with other subscription offerings, said Corey Halverson, Director of Product Management, Media, for Akamai. Not only does it provide valuable information around playback, Viewer Diagnostics automatically presents each video play in the context of all other similar viewers, creating a comparative picture of the viewers experience that can aid in the quick identification of the breadth of any quality issues that may be present.
Viewer Diagnostics is available now as an add-on module to Sola Analytics, Akamais cloud-based video measurement and reporting product. The combination of Viewer Diagnostics, Audience Analytics behaviour and quality analysis and QoS real-time operations monitoring form a powerful analysis and reporting solution that addresses critical online video service and operations requirements. Sola Analytics is part of Akamais Sola Media Solutions platform of cloud-based content preparation, storage and delivery tools.
Akamai is demonstrating Viewer Diagnostics along with its platform portfolio of cloud-based solutions designed to help media companies deliver, monetise and measure the highest possible quality experience across Internet connected devices while also protecting their brand and content at the 2013 NAB Show, April 8-11 in Las Vegas in booth SL2724.
About Akamai
Akamai is the leading cloud platform for helping enterprises provide secure, high-performing user experiences on any device, anywhere. At the core of the Companys solutions is the Akamai Intelligent Platform providing extensive reach, coupled with unmatched reliability, security, visibility and expertise. Akamai removes the complexities of connecting the increasingly mobile world, supporting 24/7 consumer demand, and enabling enterprises to securely leverage the cloud. To learn more about how Akamai is accelerating the pace of innovation in a hyperconnected world, please visit www.akamai.com or blogs.akamai.com, and follow @Akamai on Twitter.
Akamai Statement Under the Private Securities Litigat
Most recent headlines
09/11/2025
Dalet today announced a transformative leap forward for media operations: Agentic Artificial Intelligence (AI) that unifies the Dalet ecosystem under one natura...
21/10/2025
Globecast, the leading provider of broadcast, media and entertainment managed services, has announced the appointment of G Morgan as Executive Vice President of...
21/10/2025
Visual Data announces the appointment of Maz Al-Jumaili as Senior Vice President, Worldwide Localization, to advance client engagement, strategic partnerships, ...
21/10/2025
As Amazon's Prime Video prepares to launch its coverage of NBA basketball under a major new deal, Grup Mediapro has announced that it is working with the st...
21/10/2025
ATLANTA Good news for consumers using an Atlanta DTH receiver to watch ATSC 3.0: with a new software update, they will be able to blanket their homes with Wi-Fi...
21/10/2025
While recent news has been heavily focused on Hispanic migration into the U.S., The 2025 Hispanic Market Report from Claritas highlights the fact that this gr...
21/10/2025
MAIDENHEAD, UK RWS has hired Michael Wayne as its head of media and entertainment in Los Angeles where he will lead the company's media localization busines...
21/10/2025
Imagine Communications and Rohde & Schwarz today announced a definitive agreement under which Imagine will acquire Pixel Power Limited, a wholly owned subsidiar...
21/10/2025
Atlanta DTH (ADTH) today announced a major update that will expand the functionality of its NEXTGEN TV receiver by enabling gateway capabilities allowing viewer...
21/10/2025
Heartland Video Systems, Inc. (HVS), a premier video systems integration, consulting, and expert ATSC 3.0 implementation firm announces that it has partnered wi...
21/10/2025
QuickLink, the leading provider of award-winning video production and remote guest integration solutions, today announced the appointment of Austin Hinton as it...
21/10/2025
nternet connectivity startup Miri Technologies Inc. will use this week's NAB Show New York as the launch pad for its latest ground-breaking innovation, the ...
20/10/2025
Inside TAMS: How Time-Addressable Media Stores could redefine sports workflows By Paul Markham
Friday, October 17, 2025 - 08:57
Print This Story
A penalty...
20/10/2025
Transformational production: Inside TVN's remote production push for the DFL...
20/10/2025
How NBC Sports Transitioned Stamford Facility to One Format: 1080p HDRMulti-year plan harmonizes workflows, simplifies operationsBy Ken Kerschbaumer, Editorial ...
20/10/2025
NBA on NBC' Studio Production Team Is Ready for Tip-Off With Coast-to-Coast...
20/10/2025
Under pressure: TVN CEO Markus Osthaus considers the German sports broadcasting ...
20/10/2025
(L-R) Maria Dizzia, Carmen Emmi, and Russell Tovey attend the Plainclothes pre...
20/10/2025
In March, we launched Concerts Near You to help listeners find concerts from their favorite artists. Since then, more than 3 million people have used it to disc...
20/10/2025
Em diversas cidades do Brasil, um movimento tem se fortalecido para celebrar o poder, a beleza e a profundidade da criatividade negra. O Dia AMPLIFIKA, agora em...
20/10/2025
In cities across Brazil, a movement is growing that celebrates the power, beauty, and depth of Black creativity. AMPLIFIKA Day, now in its fifth edition, return...
20/10/2025
Airborne Early Warning and Control aircraft rendering...
20/10/2025
DENVER and MUNICH Imagine Communications today announced its plans to acquire Pixel Power Ltd., a wholly owned subsidiary of Rohde & Schwarz. Financial terms of...
20/10/2025
LOS ANGELES G Morgan has joined Globecast, a provider of broadcast, media and entertainment managed services, as executive vice president of sales, Globecast Am...
20/10/2025
PLYMOUTH, Wisc. Heartland Video Systems and Zixi have partnered to enable broadcast-quality live video delivery over any IP network....
20/10/2025
A. R. Rahman on Facing Fear and Finding the Divine In an interview with Berklee President Jim Lucchese, the Oscar-winning composer reflects on how courage and...
20/10/2025
Monday 20 October 2025
To view this content, please enable our use of cookies. ...
20/10/2025
Rohde & Schwarz transfers Pixel Power to Imagine Communications Companies work collaboratively to ensure continuity and ongoing support for existing customers...
20/10/2025
RT 's Prime Time is set to host the final Presidential Election Debate this Tuesday night, October 21, providing an opportunity to hear directly from Irelan...
20/10/2025
NVIDIA and Google Cloud are expanding access to accelerated computing to transform the full spectrum of enterprise workloads, from visual computing to agentic a...
19/10/2025
Back to All News
Sins of Kujo' Comes to Life in New Live-Action Series Set for Spring 2026
Entertainment
19 October 2025
GlobalJapan
Link copied to cl...
18/10/2025
New England Sports Network (NESN) has chosen Harmonic, working with Astound Business Solutions, as its enterprise technology partner to transform primary distri...
18/10/2025
NEW ORLEANS, La. In the run-up to the start of the NBA season, WVUE-TV and Gray Local Media have announced a deal with DirecTV that will greatly expand access t...
18/10/2025
Berklee Celebrates 40 Years of the Fall Together Concert Faculty composers Bob Pilkington and Greg Hopkins are among the featured artists for this year's ...
17/10/2025
NEP Group Receives New Equity Investment From 26North Partners LP, Co-InvestorsCarlyle remains the largest shareholder as the company prepares for the futureBy ...
17/10/2025
Apple Lands Five-Year Deal for F1 Distribution in the U.S.Besides airing on Apple TV, the sport will be amplified on other Apple servicesBy Ken Kerschbaumer, Ed...
17/10/2025
SVG Sit-Down: Marshall Electronics' Bernie Keach on the Future of PTZ Camera...
17/10/2025
L2 Productions' REMI Facility in Austin Can Produce Content From AnywhereMusic festivals, sports events are produced via flypacks and remote control roomsBy...
17/10/2025
By Lucy Spicer
One of the most exciting things about the Sundance Film Festival...
17/10/2025
(L-R) Christopher Meyer, Addison Timlin, Cooper Raiff, Lili Reinhart, Alyah Chan...
17/10/2025
M sica e arte se uniram em uma noite especial na semana passada na ZIV Gallery, ...
17/10/2025
Music and art came together for one special night last week at ZIV Gallery, an i...
17/10/2025
Spotify and FC Barcelona are extending our partnership through 2030, continuing a collaboration that's redefining how fans, players, and artists connect. Th...
17/10/2025
MURRIETA, Calif. The Sports Fishing Championship (SFC) has deployed DigitalGlue's creative.space storage platform to streamline video production by centrali...
17/10/2025
BELLEVUE, Wash. Football continued to cement its reputation as a bulwark of TV advertising in Q3 2025 with new data from iSpot that showed both the NFL and coll...
17/10/2025
The Sports Fishing Championship (SFC), the premier competitive saltwater fishing series, has transformed its production workflow by adopting creative.space, the...
17/10/2025
QuickLink, a leading provider of award-winning multi-camera video productions and remote contribution solutions, announces the release of StudioPro Version 4, ...
17/10/2025
Although the annual Grammy Awards celebration is best known for recognizing achievements in the recording industry, the show often proves a visual spectacle as ...
17/10/2025
OpenDrives, Inc., a leading provider of software-defined data storage and data services, has promoted Alex Dunfey to Chief Technology Officer (CTO) from his for...
April 10, 2013 Akamai Goes Deep with Sola Analytics Viewer Diagnostics
