Got Game? Venuetize Platform Lays Groundwork for In-Venue Mobile Experiences That Engage, Inform District Detroit Mobile App handles ticketing, food pickup, navigation By Ken Kerschbaumer, Editorial Director
Tuesday, June 11, 2019 - 11:07 am
Print This Story
Story Highlights
One of the major trends in sports-venue design is that the day of simply dropping a venue into a neighborhood and seeing what happens is giving way to an era of creating a district from scratch, complete with housing, restaurants, shopping, and other entertainment offerings. And such districts are creating the need for digital services like apps that can help visitors more easily engage. The role that Venuetize played in District Detroit shows the opportunities that await.
Venuetize's Craig Duncan: The goal is to communicate with patrons, so they come earlier and stay later.
The teams and venues want to have the fans engaging through their application and their brand because there is a tie to loyalty, says Craig Duncan, chief revenue officer, Venuetize. With a single application where everyone works together, all parties benefit.
District Detroit, for example, is home to Ford Field, Little Caesars Arena, Fox Theater, Comerica Park, Detroit Masonic Temple, and more. It hosts more than 240 live events per year, and the District Detroit Mobile App handles event and parking ticketing, express pickup for food and beverages, and navigation. Connecting via Bluetooth improves wayfinding and ensures that visitors can find the shops, restaurants, and activities they want. And an interactive chat box makes it even easier for consumers to use.
How do we use technology to improve traffic or ticketing and not just for the games but also for retail and hospitality? says Duncan. The goal is to communicate with patrons, so they come earlier and stay later. We want them to spend more money.
Venuetize provides a platform as a service that is below the application layer and, thus, can give cohesion to multiple apps and backend systems. The goal is to integrate what were previously fragmented technology silos that could require consumers to use multiple apps and create multiple accounts. The Venuetize team helps with the strategy, design, and development of an app and mobile environment that meets the needs of teams and the venue.
We stay involved post-launch as it is a multi-year iterative process, Duncan says. You aren't just launching an app. It has a life and will continue to evolve, and there may also be new integrations you will want to do. So we provide the services and support to augment the technology you build your applications on.
The key to a district-wide digital strategy is making sure that connectivity is robust across the entire location. With that in place, the Venuetize platform and team integrate all the digital entities and parties.
Unified app experiences make it easier for fans in the stands to purchase food and merchandise, embrace electronic ticketing, and locate the experiences that are most relevant.
There are dozens of technology integrations that need to happen as we extend the platform out and bring in other ecosystems so that they can tie together seamlessly and the visitor has a seamless experience, says Duncan. You want the consumer to have an easy experience doing things like parking and buying food: if it is more enjoyable, they will be more apt to share more data and trust it so that they can enhance their experience.
One problem with trying to create a one-off app solution that doesn't evolve over time is that corporate sponsors and partners that ideally will be integrated with the app might change. The Venuetize team manages those relationships and swaps out technology components as needed to best meet everyone's needs.
It may seem like a small thing, Duncan says, but there can be dozens of partners, or something like the ticketing partner can change two months before the season. We handle those integrations seamlessly to reduce the risk, the costs, and the possible loss of revenue.
Venuetize also ensures that new types of offerings, such as those that use augmented reality, can more easily be integrated within an app. At Little Caesars Arena, for example, the use of AR allows fans in the entire arena to take part in things like pizza tosses, with those in the upper levels catching virtual pizzas.
You can do gamification and reach the younger audience, Duncan explains. There are multiple benefits that come through gamification driven by AI.
He adds that any efforts around the launch of an app, especially one used in multiple venues and by multiple teams, requires that all the stakeholders be involved in the decision-making process from the beginning.
Mobile engagement touches every part of the organization, he notes. You also might want to bring in fans and corporate partners to be part of the design phase.
Leaving it to the digital and marketing teams can often result in an app or offering that is out of step with what management or even ownership is looking to offer.
Increasingly, Duncan adds, data-privacy experts are important and are playing key roles in ensuring that the best decisions are made to protect data and keep fans on board.
If you go wrong with things like GDPR [General Data Protection Regulation], it can impact the entire business, he says, and the trust that you worked so hard to build will go away very quickly.
Most recent headlines
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
01/06/2026
January 6 2026, 05:30 (PST) Dolby Sets the New Standard for Premium Entertainment at CES 2026
Throughout the week, Dolby brings to life the latest innovatio...
02/05/2026
Dalet, a leading technology and service provider for media-rich organizations, t...
01/05/2026
January 5 2026, 18:30 (PST) NBCUniversal's Peacock to Be First Streamer to ...
01/04/2026
January 4 2026, 18:00 (PST) DOLBY AND DOUYIN EMPOWER THE NEXT GENERATON OF CREATORS WITH DOLBY VISION
Douyin Users Can Now Create And Share Videos With Stun...
18/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
18/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
18/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
18/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
18/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
18/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
18/03/2026
SMPTE , the home of media professionals, technologists, and engineers, today unveiled its educational presentations for the 2026 NAB Show. This year SMPTE will ...
18/03/2026
Maxon, maker of powerful, approachable software solutions for creators working in 2D and 3D design, motion graphics, visual effects, gaming, and more, today ann...
18/03/2026
Digital Alert Systems
Preview
2026 NAB Show
April 19 - 22
Booth C3452
At the 2026 NAB Show, Digital Alert Systems will showcase Version 6.0 of its DASDEC ...
18/03/2026
Setplex today announced that it will showcase its complete, fully integrated Zapflex platform for the first time at the 2026 NAB Show, introducing powerful new ...
18/03/2026
THIS ANNOUNCEMENT RELATES TO THE DISCLOSURE OF INFORMATION THAT QUALIFIED OR MAY HAVE QUALIFIED AS INSIDE INFORMATION WITHIN THE MEANING OF ARTICLE 7(1) OF THE ...
18/03/2026
COW Jobs: Seeking DP for Low Budget Dramedy - Chicago
Brie Clayton March 17, 2026
0 Comments
Seeking Director of Photography for Low Budget Dramedy Fe...
18/03/2026
COW Jobs: Seeking Gaffer for Low Budget Dramedy - Chicago
Brie Clayton March 17, 2026
0 Comments
Seeking Gaffer for Low Budget Dramedy Feature Film- I...
18/03/2026
COW Jobs: Seeking Location, Sound for Low Budget Dramedy - Chicago
Brie Clayton March 17, 2026
0 Comments
Seeking Location/Sound for Low Budget Dramed...
18/03/2026
COW Jobs: Seeking Child Wrangler for Low Budget Film - Chicago
Brie Clayton March 17, 2026
0 Comments
Seeking Child Wrangler for Low Budget Dramedy Fe...
18/03/2026
Calrec Redefines Broadcast Workflows at NAB 2026 with its Most Powerful Hardware...
18/03/2026
Oscar Nominated Two People Exchanging Saliva Posted with DaVinci Resolve Studio
Brie Clayton March 17, 2026
0 Comments
DaVinci Resolve Studio handle...
18/03/2026
Boston Conservatory Presents Celebrated Musical Satire Urinetown Performances for this Center Stage production will take place at Boston Conservatory Theater ...
18/03/2026
Charlie Puth Joins Switched On Pop at Berklee NYC The Berklee alum spoke with host and Berklee NYC professor Charlie Harding for a live taping, answering audi...
17/03/2026
NASA+'s Rebecca Sirmons and Brittany Brown offer unique look at live streami...
17/03/2026
The transition to IP has fundamentally reshaped professional media infrastructures. Video, audio, and increasingly metadata now circulate as independent, precis...
17/03/2026
Live sports streaming can push every element in your video delivery chain to its limit, exposing every potential weakness in seconds. When the Super Bowl, the O...
17/03/2026
Texas Athletics sought to modernize its media production, enhance fan experience...
17/03/2026
Ikegami USA will demonstrate the latest additions to its wide range of broadcast...
17/03/2026
TNA Wrestling and iHeartMedia announces a new multi-platform collaboration that will integrate iHeartMedia across TNA's premium live events, weekly televisi...
17/03/2026
The goal was to transform Hard Rock Stadium into a global leader in sports and e...
17/03/2026
Spectrum has announced the launch of its new Multiview feature in the Spectrum TV App, giving customers the ability to watch up to four NCAA men's or women&...
17/03/2026
Genius Sports deal also covers data technology, AI, fan engagement, and performance analysis....
17/03/2026
Net Insight is supporting the rollout of a new state-wide centralized operation with Rede Massa, which is an SBT affiliate, the Brazilian regional television ne...
17/03/2026
Featuring audio from practice sessions, qualifying races, and Grand Prix races, the film represents Apple's sports-media ambitions
At Sunday night's Ac...
17/03/2026
Live broadcast has always been one of the most demanding environments in media a...
17/03/2026
DirecTV is introducing several new viewing features, including a multi-screen March Madness Mix channel and an updated Sports Central mobile app hub, ahead of...
17/03/2026
Deltatre has announced a multi-year partnership with ATP Media, the media arm of the ATP Tour, covering broadcast graphics, data, and production across the 2026...
17/03/2026
The Detroit Pistons have announced a third consecutive season partnering with Sc...
17/03/2026
Fresh Finds Africa spotlights emerging artists and movements across the continent and its global diaspora, with listeners tuning in to discover new Afro-forward...
17/03/2026
Last month, more than 60,000 fans piled into Bangkok's Rajamangala National ...
17/03/2026
Vintage-inspired channel strip joins line-up
Black Rooster Audio's latest plug-in provides an all-in-one mixing tool inspired by classic analogue consol...
17/03/2026
Level and EQ voice, reverb and noise independently
The latest plug-in to join Accentize's collection is said to take a new approach to dialogue processi...
17/03/2026
UHF radio mic & IEM bandwidth at risk
Once again, the UHF bandwidth that is currently allocated to RF audio gear is at risk of being reassigned to high-spee...
17/03/2026
Last Friday, the first Plant Fire Department Training Week in Bavaria successf...
17/03/2026
New campaign from NAATI and SBS CulturalConnnect highlights how we all deserve ...
17/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
17/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
17/03/2026
3D streaming infrastructure provider Miris today announced the launch of a public beta for its new 3D asset streaming platform. Miris is building the infrastruc...
Got Game? Venuetize Platform Lays Groundwork for In-Venue Mobile Experiences That Engage, Inform District Detroit Mobile App handles ticketing, food pickup, navigation By Ken Kerschbaumer, Editorial Director 
