Sony Pixel Power calrec Sony

Lack of consumer trust across industries to protect their personal data, new research from Thales has revealed

03/10/2022

Facebook

Twitter

LinkedIn

Banking & Finance, Healthcare and Consumer Technology Companies most trusted industries to protect personal information

Citizens of Germany, Australia, the UK and France are the least trusting when it comes to security of personal data

The vast majority of data breach victims have experienced a negative impact on their lives, with financial fraud coming out on top

New research from Thales has revealed that there is a lack of consumer trust across industries to protect their personal data. The 2022 Thales Consumer Digital Trust Index: A Consumer Confidence in Data Security Report, conducted by Opinium, and in partnership with the University of Warwick, found that Social Media companies (18%), Government (14%) and Media & Entertainment organisations (12%) all had the lowest level of consumer trust when it comes to keeping their personal data secure.

In contrast, the research found that Banking & Finance (42%), Healthcare Providers (37%) and Consumer Technology Companies (32%) were the most trusted industries by consumers to protect their sensitive information. Based on a survey of more than 21,000 consumers worldwide, the report highlights how global citizens react to data exposures - both in personal behaviours and in attitudes towards companies that experienced a data breach, and the levels of trust they place across a wide range of industries as well as governments.

There were also significant differences between the levels of trust consumers have across countries when it comes to the security of their personal data. Consumers across Germany (23%), Australia, the UK and France (20%) were the least trusting nations when it comes to the protection of personal data and digital services. In comparison, consumers across Brazil (95%), Mexico (92%) and UAE (91%), reported the highest levels of trust. These differences in trust among countries are likely the result of the data protection regulations, such as GDPR, that generate a broader awareness of the right to privacy and lack of trust.

Consumers feel the impact

The report found the vast majority (82%) of consumers worldwide reported a negative impact on their lives following a data breach. Fraudulent use of their financial information (31%), fraudulent use of their Personal Identifiable Information (PII) (25%) and targeted for tailored scams based on their information (25%) being the main impacts. Interestingly, financial fraud was reported the highest across each country, with the only exception being:

Germany (PII fraud: 31%)

Japan (identity theft: 30%)

UK (tailored scams: 25%)

Consumers protecting themselves

When it comes to protecting themselves, a fifth (21%) of consumers worldwide have stopped using a company that have suffered a data breach. In fact, one in ten (8%) have taken legal action against a company, with a similar figure (9%) considering it.

Furthermore, Banking & Financial Services are where the majority of consumers (69%) are likely to spend most of their time adding additional security measures to protect and secure the personal data they store with them. This is followed by securing email communication (54%), social media (48%) and online shopping or ecommerce (44%). Only a third (33%) of consumers spend time implementing additional security measures in healthcare and only a quarter (24%) implement it for travel-related industries.

Carsten Maple, Professor of Cyber Systems Engineering, WMG and the University of Warwick, comments: Data breaches are so commonplace now, it is interesting and important to ascertain what consumers feel about this issue, which sectors they trust and what they feel needs to be done. This report provides new insights into these issues, highlighting that there is a lack of trust in social media companies protecting consumer data, which might be expected. However, there is also strong distrust in governments protecting data. Whats more, it shows that a significant number of those that have suffered a breach have taken clear action, including withdrawing from the service or taking legal action.

Actions speak louder than words

When it comes to what should happen to organisations that suffer a data breach, consumers across the world agree that better data security measures, such as encryption and user authentication protocols, should be implemented. More than half (54%) believe this should be mandatory. This was closely followed by, compensating victims (53%), employing specialists to ensure it doesn't happen again, (46%), being responsible for finding victims data and having it returned (43%), following more stringent regulation (42%).

Of interest to regulators, is that the lowest priority from consumers to take action against those companies that had a data breach was for them to receive large fines, with just above three in 10 (31%) believing that this should be done.

Philippe Vall e, Thales' Executive Vice-President, Digital Identity and Security, comments: Consumers around the world have shown how important security is to them when it comes to digital services and their personal data. Whilst many would assume that compensation would come out top of the agenda, it is the protection of the system and future users that came out on top. What's more, almost twice as many consumers wanted to ensure that the risks of future data breaches were mitigated by implementing better encryption and authentication protocols than receiving large fines, which indicates that they want to see real tangible change when it comes to security practices used. It's clear that there is growing acceptance amongst consumers that there is risk and reward to their own cybersecurity; putting more time and emphasis on securing those parts of their online lives that mean the most to them. However, with data continually becoming more valuable, this should serv
LINK: https://www.thalesgroup.com/en/countries-europe/romania/press_release/...
See more stories from thales

More from Thales

02/02/2023

AURA AERO and Thales collaborate to decarbonate regional aviation by developing connected avionics solutions

Facebook Twitter LinkedIn The reinvention of avionics is at the heart of t...

01/02/2023

Local Controls by S3NS is now available: the cloud, with enhanced security and control for the French public and private sector

Facebook Twitter LinkedIn S3NS, the company formed through a partnership b...

01/02/2023

Thales Alenia Space to provide TETRA electric propulsion for Korea's GEO-KOMPSAT-3 Satellite

Facebook Twitter LinkedIn Harwell, February 1st February, 2023 - Thales Al...

26/01/2023

Thales Alenia Space wins 4-year maintenance contract for Europe's EGNOS satellite navigation system

Facebook Twitter LinkedIn January 26, 2023 - Thales Alenia Space, the join...

23/01/2023

Thales Alenia Space and partners sign contract with European Space Agency for TeQuantS quantum satellite communications project

Facebook Twitter LinkedIn January 23, 2023 - Thales Alenia Space, the join...

18/01/2023

Thales provides maintenance and support of the S1850M radar for France, Italy and UK navies

Facebook Twitter LinkedIn Thales signed a service contract with OCCAR (Org...

18/01/2023

Sabena technics and Thales to upgrade CN-235 tactical transport and logistics aircraft for French Air and Space Force

Facebook Twitter LinkedIn The consortium formed by Sabena technics and Tha...

17/01/2023

Thailand acquires Search And Rescue solution based on Thales Alenia Space's advanced technology

Facebook Twitter LinkedIn Deployment of innovative MEOLUT Next solution to...

12/01/2023

Thales and NukkAI to develop AI-based data fusion solution for military applications

Facebook Twitter LinkedIn Military analysts in operations centres face sig...

10/01/2023

Thales Operation Control Centre will help reduce travel times for more than 1,5 million users of the Santiago metro in Chile

Facebook Twitter LinkedIn Thales will design, install, test and commission...

09/01/2023

113 GRIFFON and 18 JAGUAR : Nexter, Arquus and Thales meet delivery targets for 2022

Facebook Twitter LinkedIn The EBMR temporary consortium (Nexter, Thales an...

06/01/2023

CES 2023: The Software Rpublique and the Rgion le-de-France launch the AI for Urban Mobility challenge

Facebook Twitter LinkedIn The Software R publique offers innovators and st...

04/01/2023

2022: Thales Alenia Space leads the way in telecom satellite market as space becomes a strategic priority

Facebook Twitter LinkedIn Cannes, January 4, 2023 - 2022 was a decisive ye...

21/12/2022

Delivering Resilience: Thales in Belfast to provide next batch of Saab NLAW anti-tank missiles

Facebook Twitter LinkedIn Following the announcement from the UK Ministry ...

16/12/2022

Arizona partners with Thales to provide more secure Driver's Licenses and ID Cards for residents

Facebook Twitter LinkedIn With this new three-year contract, Arizona becom...

16/12/2022

New Earth observation satellite SWOT in orbit

Facebook Twitter LinkedIn A revolutionary satellite designed to study Surface Water and Ocean Topography Vandenberg, California, December 16, 2022 - The ...

13/12/2022

Meteosat Third Generation-I1 satellite successfully launched

Facebook Twitter LinkedIn The first imaging satellite in the MTG fleet will revolutionize European weather forecasting Kourou, December 13, 2022 - The M...

12/12/2022

Next generation naval communications contract keeps Navy connected

Facebook Twitter LinkedIn Thales Australia has been awarded a contract extension by the Australian Department of Defence for the SEA 1442 Phase 3 program,...

12/12/2022

Thales to renew the Falling Object Detection Systems on the Madrid-Seville high speed line

Facebook Twitter LinkedIn Thales has once again been chosen by Adif as the...

09/12/2022

Thales provides an update on the schedule regarding the disposal of its ground transportation systems business to Hitachi Rail

Facebook Twitter LinkedIn Thales (Euronext Paris: HO) and Hitachi have bee...

09/12/2022

Thales awarded contract by French MoD to build deployable communications networks for theatres of operations

Facebook Twitter LinkedIn The French defence procurement agency (DGA) has ...

08/12/2022

Thales and DSNA unveil a new vision of air traffic management with 4-FLIGHT

Facebook Twitter LinkedIn The first operational implementation of 4-FLIGHT, the En-Route management system at the East Area Control Centre (ACC), was inau...

08/12/2022

Thales Alenia Space to start MicroCarb's instrument integration for Europe's first atmospheric carbon monitoring mission

Facebook Twitter LinkedIn Harwell, December 8, 2022 - Thales Alenia Space,...

06/12/2022

Fusion research at the world's most powerful laser system: Thales and Marvel Fusion cooperate with ELI-NP

Facebook Twitter LinkedIn Thales and Marvel Fusion will cooperate in upgra...

06/12/2022

Thales reinforces its 'Border & Travel' offer with the new Multimodal Biometric Pod

Facebook Twitter LinkedIn Thales, a worldwide expert in border and tra...

01/12/2022

Thales addresses inclusivity with its Voice Payment Card'

Facebook Twitter LinkedIn Based on its secure payment and connectivity expertise, Thales developed a solution to protect visually impaired people from fra...

01/12/2022

Eutelsat selects Thales Alenia Space to build a new Flexible Software-Defined Satellite

Facebook Twitter LinkedIn New generation of high-throughput, software-defi...

24/11/2022

Thales Alenia Space welcomes the decisions made by European Space Agency's Ministerial Council

Facebook Twitter LinkedIn The company is ready to deploy its expertise and...

23/11/2022

Successful launch of EUTELSAT 10B telecom satellite

Facebook Twitter LinkedIn A new-generation satellite delivering connectivity for the aviation and maritime sectors Cannes, November 23, 2022 - The EUTELS...

22/11/2022

Dutch Railways renews Thales contract for maintenance and support of ticketing systems at all train stations in the Netherlands

Facebook Twitter LinkedIn Dutch Railways (NS) has awarded Thales an eight-...

21/11/2022

Thales-sponsored engineer makes Great Britain bobsleigh squad

Facebook Twitter LinkedIn Maddison Illsley Thales in the UK is proud to be sponsoring one of its engineers who has achieved a remarkable sporting achieve...

14/11/2022

ASCEND: Thales Alenia Space to lead European feasibility study for data centers in space

Facebook Twitter LinkedIn Cannes, November 14, 2022 - Thales Alenia Space,...

11/11/2022

Thales position on LockBit 3.0

Facebook Twitter LinkedIn At this stage, on November 11, 2022, at 3pm (CET time) Thales is able to confirm the following information: On No...

09/11/2022

Thales and HAITE Start a New Chapter in MRO Cooperation

Facebook Twitter LinkedIn HAITE and Thales signed an agreement for avionics repair and maintenance services. Through this agreement, Thales will collabor...

09/11/2022

GAMECO and Thales Sign Agreement to Deepen Cooperation

Facebook Twitter LinkedIn GAMECO and Thales signed an industrial collaboration agreement to further cooperation in MRO activities. Thales will continue pr...

08/11/2022

Thales-led NS2F rail signalling consortium enters contract discussions with French agency for ecological transition (Ademe)

Facebook Twitter LinkedIn Thales has teamed up with GeoSAT, Setec Ferrovia...

04/11/2022

Thales Strengthens its Leading Position in the Indonesian Defence Industry

Facebook Twitter LinkedIn At IndoDefence 2022, DEFEND ID and Thales have signed several agreements reaffirming their commitment to supporting the ongoing ...

02/11/2022

Thales and SMRT Trains to enhance reliability and sustainability of Singapore metro lines

Facebook Twitter LinkedIn SMRT Trains is partnering with Thales to establi...

02/11/2022

Thales and SMRT Trains collaborate to enhance local repair and digital rail capabilities in Singapore

Facebook Twitter LinkedIn SMRT Trains is partnering with Thales to establi...

02/11/2022

Thales in the UK partners with Primary Engineer to inspire next generation of talent

Facebook Twitter LinkedIn To coincide with National Engineering Day, Thale...

02/11/2022

Thales and Knorr-Bremse to cooperate on freight train automation

Facebook Twitter LinkedIn By bringing together their expertise in the area of Automatic Train Operation (ATO), Thales and Knorr-Bremse are looking to deve...

28/10/2022

Thales is pleased to invite you to the Airshow China 2022

Facebook Twitter LinkedIn With more than 40 years' presence in China, Thales is proud to be a long-term and trusted partner for Chinese aerospace indu...

26/10/2022

Order intake and sales at 30 September 2022

Facebook Twitter LinkedIn Thales (Euronext Paris: HO) reported today its order intake and sales for the period ending 30 September 2022. In the first ni...

25/10/2022

Thales technology to cut travel times for Seville-Malaga-Granada high-speed train services

Facebook Twitter LinkedIn High speed track in Spain Thales A new bypass ...