Sony Pixel Power calrec Sony

Telenor Asia: Digital Lives Decoded


9 minute read


Part One: Live

Download full report PDF

Read the press release

Survey Findings (Infographics) PDF

Decoding changing attitudes towards mobile connectivity in South and Southeast Asia.

In the past 25 years, mobile connectivity has exploded in Asia, creating new industries, reshaping media, and transforming how we connect with each other. That growth story is often told through the prism of the region's largest economies: China, India, Japan, and South Korea. But since the outbreak of COVID-19, we have seen the next wave of mass digital engagement and growth accelerate in markets throughout South and Southeast Asia.

To take stock of fast-changing digital lifestyles in the region, Telenor conducted a survey of over 8,000 people using mobile devices and internet across Bangladesh, Indonesia, Malaysia, Pakistan, the Philippines, Singapore, Thailand, and Vietnam.

The survey highlighted that they share a common appreciation for the benefits of an always-on life. Cutting across different markets and age groups, most respondents are united by a firm belief that connectivity empowers them with more economic opportunity, convenience, and entertainment options. At an interpersonal level, mobile devices enrich relationships and enable us to stay connected, even as the aftershocks of the pandemic continue to disrupt how we interact with one another in various settings across our daily lives.

However, our study also reveals gaps in digital transformation in these markets. Older and rural users find fewer benefits to mobile access than their young, urban counterparts. And skill gaps, privacy and security have become serious concerns in every country we surveyed, with those living in cities more likely to say privacy and security is a strong consideration in how they use mobile devices and apps than those residing in village or rural areas.

As mobile connectivity evolves from a nice-to-have to a must-have, the need to understand these gaps is becoming more important to policymakers, businesses, and individuals alike. Lacking the right skills, awareness, devices, or being off the grid can severely restrict access to education, healthcare, and employment. In tandem, bringing more people online and accelerating digital adoption requires greater energy consumption so there is a need to better understand the carbon footprint of our online habits. Insights from this survey can thus act as a map of where to bridge the widest digital divides.

We believe we have reached a digital inflection point for Asia. This year Telenor celebrates a quarter of a century of operations in Asia. As we look forward, we wish that future to be one where mobile connectivity is empowering and sustainable for all. We hope you too will find that our Digital Life Decoded study brings deep insights into building that future together.

Jorgen C. Arentz Rostrup

Head of Telenor Asia

Overview Digital Lives Decoded is a three-part series - released in conjunction with Telenor's 25th anniversary in Asia - looking at the role of mobile devices in shaping how we live, work, and play. The first report examines the impact mobile devices are having on the way consumers live and reveals how mobile connectivity is bringing power to the people.

Key factors for better quality of life

Five key trends for continued surge in mobile usage

1. Swiping up for an always-on lifestyle Respondents surveyed have their phone with them for large parts of the day

Our findings show that more than a third of people (35%) say their usage has increased significantly' since the turn of the year, a rate greater than at any point over the past five years. Bangladesh has seen one of the sharpest digital acceleration in 2022 alone (41%), alongside the Philippines and Thailand, both at 40%.

Despite already high usage

Drivers for increased mobile usage

..76% believe they have struck a good balance on technology usage

Younger generations are most likely to feel they are overusing technology, suggesting that those who did not grow up with mobile devices are better able to manage how they use them, compared to those who have lived with them all their lives.

2. Keeping up as digital life charges ahead In spite of the current time spent on mobile devices, respondents are still concerned about their digital skills and whether they are sufficient to get the most out of technology in the coming years.

85% of people are concerned about keeping pace with rapidly changing technology, although almost everyone surveyed (97%) feel their skills are sufficient to get them by for now.

3. (Lack of) trust in the digital world Privacy and security of mobile devices a concern for 93% of respondents

This concern is driving changes in behaviour for almost everyone. 98% of people say that privacy and security is now a factor in how, when and where they are using their devices as well as which apps they use and the services they access.

When viewed alongside concerns raised about keeping up with the pace of change, privacy and security need to be key considerations as the industry looks at critical skills for the digital economy and a hyper-connected world.

4. Tapping into a more sustainable life

5. Mobile technology is closing divides Increased mobile connectivity has also improved inclusion for most respondents

However, it is worth noting the disparity between responses of those living in cities and rural areas. This highlights the ongoing need to broaden the reach of these services to those outside urban areas - a trend that financial institutions should note as they seek to iron out inequalities in access.

Overall, these results should send a clear message to everyone connected with the mobile industry: devices can bring significant benefits to both individuals and society at large. From better access to much
See more stories from telenor

More from Telenor Digital Services and Broadcast


Annual Report 2022

2 minute read Share Annual Report 2022 Telenor's Annual Report for 2022 covers financial statements, sustainability reporting, an overview of 20...


Three strong women leaders paving the path in Asia

7 minute read Share Three women who are working on some of the most important priorities for Telenor Asia tell us how they have stepped into leadership ro...


Joining hands to create safe digital spaces for girls and young people

7 minute read Share Empowering Societies Digital skills Include Inclusion Grameenphone Grameenphone and Plan International Bangladesh join hands...


Telenor Asia seeks to strengthen market position after completing two mega telco mergers (The Business Times)

9 minute read Share Writer: Mindy Tan View original article on The Busine...


Unveiling Thailand's new telecom-tech champion

11 minute read Share dtac Telenor Asia When Telenor made its foray into Thailand in 2003 through its investment in dtac, the company's vision was ...


Telenor completes the amalgamation of dtac and True in Thailand

5 minute read Share Today, Telenor Asia announces the completion of the amalgamation of the telco operations of True and dtac in Thailand. The transaction...


Telenor Asia: Our Year in Review - 2022

7 minute read Share Download the full Year in Review - 2022 Message from Head of Telenor Asia, J rgen C. Arentz Rostrup: 2022 marked a significant turn...


Executing on the strategy

7 minute read Share The quarter represents significant progress on our new strategic roadmap towards 2025. Mobile service revenues in Telenor Nordics inc...


Sale of 30% of the Norwegian Fibre business completed

2 minute read Share (Fornebu, 1 February 2023) Telenor today closes the transaction to divest 30 percent of newly established Telenor Fiber AS, in Norway ...


Telenor Asia Digital Lives Decoded (Play)

9 minute read Share Download full report PDF Survey Findings (Infographics) PDF Read the press release From virtual worlds to real-life communitie...


Dtac and True are moving into the final phase of the merger

3 minute read Share Dtac and True have today held separate board meetings regarding the ongoing merger process between the companies. The boards of direct...


Arus Academy co-founder Alina Amir shares her top tips on growing fast and well

5 minute read Share What can time spent with schoolchildren teach entrepreneurs? A lot, it turns out. Alina Amir co-founded Malaysia's fast-rising Aru...


Fear "Cyber Grinches" this Christmas? You are not alone, new security survey finds

8 minute read Share People feel less safe about online shopping, but lucki...


Digital security is a significant concern in the Nordics

6 minute read Share A recent survey Telenor conducted in the Nordics has shown that digital security is a significant concern for individuals across the r...


Axiata and Telenor Announce the Successful Completion of the Celcom and Digi Merger

9 minute read Share New Company Well-Placed to Serve the Nation and Consum...


Historic merger marks new chapter in Malaysia's digitalisation journey: We are in pole position.

11 minute read Share Digi Telenor Asia For over 20 years, Digi has emp...


5 underrated life skills from the co-founder of Safe Internet metaverse bootcamp

6 minute read Share What are some essential life skills for the digital age? We asked Kalaya Kovidvisith, a co-founder of Thailand's Safe Internet met...


Startup founder Sayem Faruk is connecting tech talents globally

5 minute read Share Sayem Faruk is transforming how global companies can connect with tech talent in Bangladesh. He founded Airwrk, a game changer for his...


Globally recognized startup founder and activist Tanzila Khan shares her top tips for entrepreneurs

5 minute read Share Last June, Pakistani entrepreneur and Telenor alumnus ...


Update on the transaction between dtac and True in Thailand

1 minute read Share On 22 November 2021, Telenor and CP Group announced their intention to support the amalgamation of dtac and True in Thailand. As part...


When every second counts: Mobile 5G solution could be a game changer in emergency situations

9 minute read Share A new mobile 5G Network on Wheels from Telenor demonst...


Telenor Group elected to the 2023-24 GSMA Board

4 minute read Share Sigve Brekke, President and CEO of Telenor Group, is re-elected for a seat in the GSMA Board and will, from 1 January 2023, commence h...


Slow AI adoption: How businesses can accelerate the uptake of AI (no, the answers in not more tech)

9 minute read Share Advance Artificial Intelligence Research Advance...


Ieva Martinkenaite appointed Head of Telenor Research and Innovation

5 minute read Share Research The new head will drive Telenor's research involvement in innovation with strategic partners and customers as part of T...


New global unit Telenor Linx connects telcos to digital players worldwide

2 minute read Share By merging Telenor Digital AS (TD) and Telenor Global Services AS (TGS), Telenor establishes a global unit that combines traditional c...


Update on the ongoing OECD complaint lodged against Telenor regarding its sale of Telenor Myanmar

1 minute read Share Telenor and 474 civil society organizations in Myanmar...


Telenor Asia: Digital Lives Decoded (Work)

7 minute read Share Download full report PDF Read the press release Decoding changing attitudes towards mobile connectivity in South and Southeast As...


Mobile connectivity can supercharge careers, but employers need to do better - Telenor Asia study

8 minute read Share Flexible Work Digital skills Inclusion Include ...


Improved Nordic mobile revenue trends

6 minute read Share We see positive trends for mobile service revenues in the Nordic region, with a growth of 4 percent in the third quarter , says Sigve ...


Telenor Asia Expands Presence in Singapore to Capture Regional Opportunities

5 minute read Share Telenor Group, a leading global telecommunications company serving 175 million customers in the Nordics and Asia, announced the format...


Telenor establishes fibre company in Norway

7 minute read Share alt=Women walking in Lofoten, Norway. class=lazyload main main-lazyloaded responsive-image data-v-1a5ebb10> (Fornebu 7 October 2022...


Building Telenor for the future

4 minute read Share (Fornebu, 20 September 2022) Today, at its Capital Markets Day, Telenor presents significant changes to ensure growth and reshape the ...


Girl in Red awarded the Telenor Culture Prize 2022

6 minute read Share Marie Ulven's music has brought the young artist into the global charts and created a worldwide fan base. The talented Norwegian, ...


Telenor Asia: Digital Lives Decoded (Live)

9 minute read Share Part One: Live Download full report PDF Read the press release Survey Findings (Infographics) PDF Decoding changing attitudes...


Telenor Asia: Digital Lives Decoded

9 minute read Share Part One: Live Download full report PDF Read the press release Survey Findings (Infographics) PDF Decoding changing attitudes...


Telenor Asia Study Reveals 5 Key Trends for Continued Surge in Time Spent on Mobile Devices

9 minute read Share Report highlights Downloads Report pdf Survey Fin...


Endringer i Telenors konsernledelse

7 minute read Share Telenor gjennomf rer endringer i konsernledelsen for styrke regionene i Norden og Asia, og oppretter i tillegg nye enheter innen inf...


Changes in Telenor Groups Executive Management

8 minute read Share Telenor is implementing changes to the Group Executive Management team to strengthen the regions in the Nordics and Asia, as well as c...


Solid mobile growth

5 minute read Share alt=Solid mobile growth class=lazyload main main-lazyloaded responsive-image data-v-1a5ebb10> In the second quarter, we deliver per...


Together for a safer internet: A partnership set for the future

8 minute read Share Sustainability Empowering Societies Include Child Online Safety Grameenphone Include Enabling participation for all Inclu...


Ensuring Future Skills for All

12 minute read Share Sustainability Empowering Societies Inclusion Include Digital skills Include Enabling participation for all Include mean...


Celcom-Digi receives regulatory clearance to move forward with merger in Malaysia

4 minute read Share Telenor Group's Malaysian subsidiary Digi.Com Berh...


Advancing the Rights of Children in a Digital World

4 minute read Share Diversity Inclusion Future ready Digital skills alt=Three people looking into camera during contract signing class=lazyload main ...


True and dtac enter into agreement to create a new telecom-tech company

Reading Time: 2 minutes The new company, supported by sponsoring shareholders Charoen Pokphand Group ( C.P. Group ) and Telenor Group ( Telenor ), aims to mee...


Strong cash flow supporting the dividend

Reading Time: 3 minutes During the year, Telenor has focused on safeguarding employees and providing services to customers as the demand for connectivity, di...


Telenor teams with AWS to accelerate modernisation of telecommunications

Reading Time: 2 minutes As part of the agreement, Telenor and AWS will invest in joint go-to-market activities in select industries-such as manufacturing, sup...


Telenor Group agrees to sell its stake in Wave Money to Yoma Strategic

Reading Time: 2 minutes (Singapore/Oslo, 17 January 2022) Telenor Group and Yoma Strategic have entered into an agreement to sell Telenor Group's 51 perce...


Telenor: 5 tech trends that will fuel the green transition of society in 2022

Reading Time: 5 minutes 2021 is yet another year of extreme weather events and record-breaking temperatures. These underline the challenges humans, wildlife, ...