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Seeking Broadcast Support Technician

15/10/2014

Join the Tightrope Team!

Tightrope Media Systems is seeking a Support Technician to join our growing team. The candidate will be focused on PC based systems with customized software. Application will include (large and small scale) digital signage, broadcast automation, video servers and instant replay systems.

The Support Technician will need to adapt to the knowledge level of the customer to support Tightrope's ZEPLAY, Carousel and Cablecast products. This ranges from customers with very limited technical abilities, all the way up to a high-level engineer or programmer. This person will be responsible for fielding incoming calls, emails, ticketing system and occasional sales support.

Primary Responsibilities

Incoming phone & email tickets - from dealers, integrators, internal sales staff and end users

Dealer installation support

Pre-sales questions

Desired Skills

Strong Customer Service - Excellent verbal and written communication skills

Problem Solving and Troubleshooting

Ability to learn quickly and to adapt to different environments

Strong background in Windows OS's - XP, WIN7,Server 03 & 08

Added benefit with background in:

Networks, SQL, IIS, .Net, Active Directory. Web based applications

Audiovisual Industry Experience, Broadcast A/V, A/V Wiring

Additional Information

Full-Time Position

Review after 90 days

Compensation: DOQ

Benefit Package

Qualified candidates should email resume to: info@trms.com

The Position and Tightrope Culture

This position will field a variety of incoming problems, ranging from simple to very complex. The candidate will need to provide quick resolution or be able to properly escalate an issue if needed. The Support Technician position is an opportunity to learn the products and the inner workings of a software company and manufacturer in an environment where creativity and freedom of expression are encouraged. We are looking for someone who is willing to work hard and will always put the customer first.
LINK: http://www.trms.com/blog/2014/10/seeking-broadcast-support-technician....
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