02 April 2018 Your Solution for Intelligent Customer Engagement Share
TV customers of all ages are more digitally savvy than ever before, and with so much consumer choice within the TV industry, expectations are at an all-time high. Therefore, any TV service provider must deliver personalised communications to truly differentiate from their competitors - as consumers today don't just expect operators to take note of their preferences and needs, but to act on them - continuously with personalised engagement, tailored marketing and communications. However, the critical challenge for pay-TV and OTT operators is to understand their customers and use subscriber data to capture actionable insights that empower operators to strengthen the customer relationship and build loyalty long-term.
Unfortunately, data is often siloed in a complex mixture of in-house and external solutions or platforms including CRMs, analytics solutions, recommendation engines, social engagement tools and marketing automation software; therefore it is increasingly challenging to get a clear view of the overall customer base and their behaviours. Without this valuable insight, it is difficult to identify specific audience types, make the right decisions and take-action quickly to acquire, retain or grow customers.
If a simple marketing campaign takes days to complete, it's often too late for customers who do not have time to wait. Operators must be able to have easy access to data and be able to execute campaigns instantly.
The Paywizard and Diagnal Solution
Paywizard and Diagnal have come together to enable pay-TV and OTT providers to take a proactive approach to creating and delivering communications and marketing campaigns at the right time to the right customer.
The joint solution helps operators to drive targeted real-time multichannel customer engagement in 6 easy steps:
Step 1: Understand your customers The key to driving revenues is to segment your customer base into each key Decision Moment - Find, Join, Consume, Bill, Upgrade, Downgrade, Leave and Win Back.
Step 2: Identify a target group From these key moments, providers can instantaneously identify target groups and with ease based on behaviours, devices, interests and position within the customer lifecycle.
Step 3: Create a Campaign Depending on the selected target group, it's then time to choose the campaign channel best suited, from Facebook, Instagram and Google Ads to email marketing, in-app notifications SMS and more.
Step 4: Design your Campaign Once the channel is suited, operators can then get creative and design the campaign using templates. With this it's simple to place copy, images and video.
Step 5: Execute your Campaign Execute your campaign and delight customers with personalised advertising, offers, discounts and communications that build loyalty and satisfaction.
Step 6: Measure Success Finally, when a campaign is complete it's important to measure success. Monitor KPIs and reports in real-time and with this insight, learn how to improve performance time and time again.
85% of consumers want a positive, personalised experience from their TV provider Are you failing to provide the experience they expect? Book a meeting with the Paywizard and Diagnal team at NAB Show today by clicking here and pop along to booth SU10306CM at the show next week.
Not going to NAB? Contact us here to see the new solution in action.
Most recent headlines
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
01/06/2026
January 6 2026, 05:30 (PST) Dolby Sets the New Standard for Premium Entertainment at CES 2026
Throughout the week, Dolby brings to life the latest innovatio...
02/05/2026
Dalet, a leading technology and service provider for media-rich organizations, t...
01/05/2026
January 5 2026, 18:30 (PST) NBCUniversal's Peacock to Be First Streamer to ...
01/04/2026
January 4 2026, 18:00 (PST) DOLBY AND DOUYIN EMPOWER THE NEXT GENERATON OF CREATORS WITH DOLBY VISION
Douyin Users Can Now Create And Share Videos With Stun...
04/03/2026
Lega Basket Serie A (LBA), the governing body for Italy's premier basketball...
04/03/2026
Wrexham AFC co-chairmen Rob Mac and Ryan Reynolds will host a first-of-its-kind ...
04/03/2026
The countdown is underway and with just 100 days to go until the world's greatest sporting event begins on Thurs., June 11, FOX Sports, America's Englis...
04/03/2026
No matter where they are in the world, service members and veterans can stream N...
04/03/2026
Telemundo officially releases Somos M s, the anthem for the network's cove...
04/03/2026
The Hollywood Professional Association (HPA) concluded the 2026 HPA Tech Retreat, convening more than 800 industry leaders, technologists, creatives, and execut...
04/03/2026
Smith Entertainment Group transformed how local sports are consumed by creating ...
04/03/2026
The production method, which spans a distance of 36.2 miles, was designed and im...
04/03/2026
Haivision, a global provider of mission-critical, real-time video networking and...
04/03/2026
When Hugues Meyrath came out of retirement to take the helm as CEO of Quantum, i...
04/03/2026
Last week's launch of Banana Ball Championship League has spurred a significant upgrade of production facilities
The Savannah Bananas, arguably the hottest...
04/03/2026
sldkfjsdlfkjsldkfjsldkjfslkdjfslkdjfsl
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus...
04/03/2026
For many fans, a song's backstory can be just as compelling as the final pro...
04/03/2026
In 2006, Spotify was founded on the belief that technology could bring artists a...
04/03/2026
Spotify is back on the ground for the Houston Livestock Show and Rodeo, and we&#...
04/03/2026
Spotify had an energizing week in Sydney, Australia, filled with powerful conver...
04/03/2026
Earlier this year, we launched Directed By, a documentary-style series that pull...
04/03/2026
100 Days to Go: SBS Unveils World Class Team for The Greatest Show on Earth -The...
04/03/2026
KT and Rohde & Schwarz to showcase AI-enhanced radio transmission performance In a joint 6G AI proof-of-concept demonstration, the CMX500 one-box tester from ...
04/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
04/03/2026
Luxembourg, 3 March 2026 - SES S.A. has today published its 2025 Annual Report, following the announcement of the company's full year financial results for ...
04/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
04/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
04/03/2026
Luxembourg, March 3, 2026 - SES, a leading space solutions company, along with I...
04/03/2026
04 Mar 2026
VEON Partners with GSMA Innovation Fund to Accelerate Digital Innov...
04/03/2026
04 Mar 2026
VEON's Beeline Uzbekistan and Rakuten Symphony Partner for Open...
04/03/2026
Wednesday 4 March 2026
Sky Sports unveils plans for 2026 Formula 1 coverage
Sky Sports is preparing for one of the most highly anticipated F1 seasons in recen...
04/03/2026
Back to All News
Bloodhounds' Season 2 Gears Up for April 3 Premiere with ...
04/03/2026
Back to All News
Netflix Ads Suite Expands Capabilities
Business
04 March 2026
GlobalUnited States
Link copied to clipboard
After launching the Netflix Ad...
04/03/2026
Scripps Research welcomes healthcare innovator Joe Kiani to the Board of Directors Kiani brings decades of experience in patient safety and public service.
Mar...
04/03/2026
Nanoparticle vaccine approach takes on a new target: Hepatitis C virus Scripps Research scientists reengineer critical proteins on the surface of HCV, paving th...
03/03/2026
Beyond Sports, a Sony group company, and LIV Golf, the world's golf league, ...
03/03/2026
Ilitch Sports + Entertainment announces the launch of Detroit SportsNet (DSN), a year-round broadcast home for two of Detroit's franchises. With flexible op...
03/03/2026
Advanced Systems Group, LLC (ASG), a technology and services provider for media ...
03/03/2026
The PGA of America, NBC Sports and USA Sports extend their media rights agreemen...
03/03/2026
AI device ecosystem company HONOR enters into a strategic technical collaboratio...
03/03/2026
Cleveland's Telos Alliance, pioneers in broadcast technology for 30 years, l...
03/03/2026
The MD 9235 microphone head for wireless handhelds has been a firm favorite with many engineers and artists for its ability to cut through high on-stage levels ...
03/03/2026
Haivision Systems Inc. (Haivision), a global provider of mission-critical, real-...
03/03/2026
Broadcast Management Group (BMG) announces the expansion of its 62,000-square-fo...
03/03/2026
Maroon 5's musical tour in 2025 marked a leap forward in live audio as Monitor Engineer Dave Rupsch utilized Sennheiser's all-digital Spectera wireless ...
03/03/2026
Designed specifically for pro basketball, the renovated space at Gainbridge Fiel...
03/03/2026
As part of the move, former CEO Phillipp Lawo joins the broadcast-tech provider's Supervisory Board
Lawo has announced appointment of Jamie Dunn as chief e...
03/03/2026
A team of legendary announcers and analysts and a classic graphics look will bring the past to life
NBC Sports and Peacock will return to yesteryear for tonigh...
02 April 2018 Your Solution for Intelligent Customer Engagement Share 
