Scaling Your Product Organization

Part 1: Hiring Scaling a business for long-term success is hard - and so is finding the guidance, insight and lessons learned by those who have done it successfully. To help founders and their teams, we're creating a series, Scaling Your Product Organization, to collect and disseminate the collective intelligence on the right (and wrong) ways to scale. Further out, I'll publish edited versions of my conversations with leading experts on best practices for scaling Engineering, Finance, Marketing, Sales, and Security organizations.

To create the most useful takeaways on scaling your product org, I drew on my own experiences and interviews with world-class product leaders at Crowdstrike* (Amol Kulkarni, Chief Product and Engineering Officer), Snowflake (Chris Child, Senior Director of Product), HashiCorp* (James Bayer, EVP R&D), Aiven* (Hannu Valtonen, Chief Product Officer and Co-Founder), and Monte Carlo* (Biswaroop Palit, Head of Product).

Amol, at Crowdstrike, eloquently framed his overarching goals this way: Build an architecture for the long run, design your product for the medium term and sprint in the near term.

Put another way: Combining built-in architectural flexibility with problem specificity enables execution agility.

And that's when the magic happens.

While each company's path is unique, the following best practices enabled these leaders to successfully scale their product orgs:

Build a team of product managers that best matches the company's current phase (the subject we dive into below).

Set up those PMs for success through stage-specific planning and product goals.

Expand the product footprint to remain indispensable.

Part 1, below, puts a focused lens on hiring - product managers, specifically. Most leaders don't realize it can take a year to hire a PM with the right skills for your company's current phase of development.

In parts 2 and 3 of Scaling Your Product Organization, I'll discuss organizational design and product expansion as your company continues scaling beyond product-market fit (PMF).

Thanks for reading.

- Shravan Narayen, IVP

Success Begins With Successful Hiring Hiring - it's the cornerstone to everything good (or not) that can happen at a rapidly growing company. Hiring the right product managers, in particular, can be the difference between making rapid progress and enduring multiple quarters of diminished productivity and damage to the culture.

What follows is an edited distillation of the ideas and insights that came out of my conversations with these four product experts.

What characteristics should you look for in hiring Product Managers post- vs. pre-PMF? In the early going, you should prioritize PMs who are comfortable with (if not thrive on) ambiguity, who emphasize good enough over perfect, and who love talking to customers. Most of the time, early PMs are building on the founders' product vision and roadmap, so the ability to execute and get things done with limited structure is critical. Great early PMs often have served in customer-facing roles (like sales engineering) or demonstrated an ability to ship product.

In the beginning, you need people who enjoy seeking out that information across user forums, hacker news, competitive companies, meetups, among others, said James Bayer, EVP of R&D at HashiCorp. Domain expertise at this juncture is less critical, he said; the real goal is to rapidly gather customer feedback and produce meaningful outcomes.

Post-PMF, it's helpful to have people who enjoy optimizing and who have the systems thinking required to build teams. When hiring, you want to focus on people who have owned a mature product, who understand how to build and execute against plans that span multiple quarters, and who enjoy the process of managing across teams. Because the product iterations change, so also must the qualities of the PMs driving those iterations.

Amol Kulkarni, Chief Product and Engineering Officer at Crowdstrike, suggested looking for people who are good at processes, solving the granular problems, and retaining customers through incremental improvements.

Biswaroop Palit, Head of Product at Monte Carlo, summarized it this way: There's something within the DNA of people who enjoy working on quick iterations and listening very intently to customers, he said, versus others that prefer optimizing something and getting more out of that machine.

When and how do I add layers to my product org? As the product org scales, what has been a relatively flat organization will need to add layers. Two elements to doing it successfully are knowing when and how.

Each leader has a different heuristic for when to start adding PMs and adding layers to the org.

James said a 10:1 engineer-to-PM ratio means it's time to start hiring PMs. Chris Child, Senior Director of Product at Snowflake, suggested a product leader can only be an effective manager up to a certain number of direct reports - about 8, he said - at which point it's time to start adding more PM layers. Each company will be different. If you're building products for developers, you can often delay hiring PMs and adding layers because your team naturally understands the needs of its end users.

This advice may seem counterintuitive given the current focus on belt tightening, but with PM hiring, scaling ahead of where you need to be is important, James said. Because the founders tend to maintain day-to-day product ownership for a long time, PM hiring usually doesn't receive the attention it deserves as the company scales, and you end up playing catch up instead of focusing on expanding product lines and other critical functions. Most leaders don't realize that hiring a single PM can take a full year!

As for advice on the right way to add layers, Chris mentioned the importa

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