Customer Focus: ZEISS Receives Award for Exceptional Service

OBERKOCHEN/Germany, 03.07.2017. ZEISS was honored in G teborg with the Volvo Cars Quality Excellence (VQE) Award in Indirect Purchasing. Each year, the Swedish carmaker presents this award to suppliers, service providers and business partners who meet a string of defined quality standards over the long term. This year, ZEISS was one of 18 suppliers to be honored with the award.

We are proud to receive this award, which is a testament both to the quality of our work and to the fact that we can offer our customers tailored solutions with our metrology products, says Dr. Kai-Udo Modrich, Head of Carl Zeiss Automated Inspection GmbH, a subsidiary of the ZEISS business group Industrial Metrology. He accepted the award on behalf of ZEISS at Volvo Cars in G teborg. The award is a symbol of how Volvo Cars rates aspects such as delivery performance and a supplier's ability to act as a reliable business partner.

Numerous performance features guaranteed

Further, the accolade is presented in line with the following eight VQE Award performance aspects in Indirect Purchasing: certificates, the Volvo Cars supplier evaluation model, the level of service, the customer influence, the improvement principle, appropriate quality measures, aspiration and trust. Customer loyalty is also a key consideration when conferring the award. To qualify for the award, suppliers must get high scores in each category for at least 12 months. The supplier evaluation model is a second element of the assessment an instrument comprising 17 parameters that assesses the long-term abilities and sustainability of a supplier.

Our sensors and inline metrology enable us to make a major contribution to the current production success seen at Volvo Cars. Key to this is our close collaboration with the customer and our internal ZEISS team that works with an excellent global network, says Dr. Modrich. Volvo Cars first conferred the VQE Award back in 2011. To date, some 100 suppliers in Indirect Purchasing have been honored.

$DAM-6910BB909F97EC90C1258151005E8BFA

Bernd Balle

Industrial Metrology

Phone: +49 7364 20-8148

Fax:

bernd.balle@zeiss.com

About ZEISS

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. The ZEISS Group develops, produces and distributes measuring technology, microscopes, medical technology, eyeglass lenses, camera and cinema lenses, binoculars and semiconductor manufacturing equipment. With its solutions, the company constantly advances the world of optics and helps shape technological progress. ZEISS is divided up into the four segments Research & Quality Technology, Medical Technology, Vision Care/Consumer Products and Semiconductor Manufacturing Technology. The ZEISS Group is represented in more than 40 countries and has over 50 sales and service locations, more than 30 manufacturing sites and about 25 research and development centers around the globe. In fiscal year 2015/16 the company generated revenue approximating 4.9 billion with over 25,000 employees. Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. Carl Zeiss AG is the strategic management holding company that manages the ZEISS Group. The company is wholly owned by the Carl Zeiss Stiftung (Carl Zeiss Foundation).

Further information at www.zeiss.com

Industrial Metrology

The Industrial Metrology business group is a leading manufacturer of multidimensional metrology solutions. These include coordinate measuring machines, optical and multisensor systems, and metrology software for the automotive, aircraft, mechanical engineering, plastics and medical technology industries. Innovative technologies such as 3D X-ray metrology for quality inspection round off the product portfolio. The business group additionally offers a broad global spectrum of customer services with measuring houses and competence centers close to its customers. The Industrial Metrology business group is headquartered in Oberkochen. Production and development sites outside Germany are located in Minneapolis in the USA, Shanghai, China and Bangalore, India. The business group is allocated to the Research & Quality Technology segment. Around 6,100 employees work for the segment, generating revenue totaling 1.5 billion in fiscal year 2015/16.

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