PGA TOUR Set to Launch New Website to Accompany Recently Relaunched Mobile App

PGA TOUR Set to Launch New Website to Accompany Recently Relaunched Mobile App Clean, minimalist design makes the players - and data - the stars By Brandon Costa, Director of Digital

Monday, February 6, 2023 - 3:00 pm

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On Tuesday, the PGA TOUR will launch a newly redesigned website.

It's the latest step in the new digital era for the TOUR that follows in the footsteps of the institution of PGA TOUR LIVE on ESPN+ last year and the re-launch of the TOUR's mobile application back in November.

The PGA TOUR's new website launches on Tuesday. (Images courtesy of PGA TOUR)

The new website design looks to offer a cleaner and more modern take on the game of golf, making the golfers the stars of the product all while better leveraging the tour's vast and deep network of data and statistics. Users will also notice a greater synergy between the web and mobile products.

Whether avidly following the busy early rounds of a tournament or popping in as excitement climaxes on a Sunday afternoon, the new website utilizes short-form video and content hierarchies to make users immediately aware of what's important on the course right now.

The website is also loaded with more real-time data feeds, thanks to an in-house software developed to translate ShotLink (powered by CDW) scoring data and shot tracking.

The (Collaborative) Journey to Re-boot It was towards the end of 2020 that says Scott Gutterman, SVP, Digital Operations for the PGA TOUR, Eric Hanson, VP of Digital Product Developement for the PGA TOUR, and their respective teams came to the conclusion that it was time to relaunch everything from the ground up. With a newly-minted rights deal in place and a suite of digital products built and iterated upon for about a decade, it would time to rebuild from scratch.

Not only because that's what we want to do, but we know that's what our fans wanted., says Gutterman, a more than 17-year vet of the PGA TOUR. The fans wanted faster data, more video, faster experience, better access to our players, a better performing app. Those were things that we heard all the way around from everybody. For us, it was come in and look at everything from the ground up, from the code that we have all the way up to the experiences that we need to deliver to our fans.

Wanting to get an outsiders perspective and expertise, Gutterman and Hanson brought in a third-party vendor the digital product agency Work & Co. to design both the PGA TOUR's new mobile app (which launched back in November) and this new website.

On the backend, the PGA TOUR also worked with the technology consulting firm Captech, who assisted in building the middleware software solutions beneath the app and website, as well as Ensemble on web development and Shockoe on app development.

What Do Fans and Players Want If the TOUR was going to re-build the entire digital portfolio, they wanted to do comprehensive research on not only want fans wanted but what the TOUR players wanted, as well. The TOUR solicited the opinions of domestic and international fans, identifying the varying wants and needs of an app and website from users in different countries and time zones. They also spoke with players ranging from the TOUR's top performers all the way down to rookies and even players on the U.S. developmental tour, the Korn Ferry Tour.

The PGA TOUR's VP of Digital Product Development Eric Hanson took prototypes out onto the tour last season to show players how they would be displayed within the website and mobile app to solicit their feedback.

This was, by far, the most collaborative project I think we've ever done at the [PGA] TOUR on the digital side of the house, says Gutterman. It involved all of our key stakeholders from our players to our fans to our board members to our staff, and a whole series of vendors.

From there, that research led to the development of examples and use cases including screenshots and fully built-out prototypes to get into the hands of fans and players for feedback. The PGA TOUR digital team, along with Work & Co, would iterate the products in real-time.

It was really helpful to allow us to get to something that we felt was different but, yet, familiar, says Hanson. We wanted to bring things that was surprising to [casual] fans, which is where we got the full screen video that you see when you first open the app. Then, at the same time, when you go to our leaderboard and our scorecard, it feels familiar [to hardcore fans] because we didn't want to reinvent the way you follow golf. We just wanted to make it faster and better.

Hanson and his team tested out new iterations of features, like a live scorecard during an event, as well as how best to integrate live data into the leaderboard and position real-time video highlights within the products.

Hanson says he even went into player dining rooms on the tour to show them prototypes and developed apps to see how they would be presented across the suite of products.

[I] got some good feedback from them during that process, he says, We really tried to be open with them about what we were doing and how we were really trying to focus on making them the heroes of the product we were building. At the end of the day, our fans follow the PGA Tour because their favorite players play on the PGA Tour. We wanted to celebrate them inside of these digital platforms.

Putting Betting Data Front and Center As is the trend across all of sports in the United States, the PGA TOUR is also looking to offer most prominent placement and direct integration of live betting odds.

Live leaderboards offer more realtime data, including live odds.

On the theme of collaboration, Gutterman and Hanson worked closely with the PGA TOUR's VP of Gaming Scott Warfield and his team to devel

LINK:	https://www.sportsvideo.org/2023/02/06/pga-tour-set-to-launch-new-webs...
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