Sony Pixel Power calrec Sony

Sky Broadband launches full fibre 24/7 switching support service

01/10/2024

Sky Broadband launches full fibre 24/7 switching support serviceExperience the UK's most reliable broadband technology for less with Sky Broadband Full Fibre 300 now just £29pmTuesday 1 October 2024

From today, Sky Broadband is the UK's only major provider with a dedicated 24/7 switching support service. So, when moving to Sky, customers can get through to a real person with any questions about switching their broadband, day or night.

Whether up late catching up on a to-do list or realising in the early hours of the morning their broadband installation date clashes with a dentist appointment, customers can access the 24/7 service for round the clock support.

Switching broadband providers is easier than ever under the industry's new One Touch Switch process - customers simply need to let Sky Broadband know they'd like to change to one of its packages and the switch will be completed for them. There's no need to contact their current provider.

As the UK's least complained about major provider according to Ofcom's quarterly complaints report, Sky Broadband has launched the 24/7 switching support service to continue to put customers first. When switching to Sky Broadband we'll support customers with:

The Digital Hub: After switching to Sky Broadband customers will get access to the digital hub packed with everything they need to know when switching their broadband, from set up to billing. If customers can't get the answers they need there, the 24/7 switching support service means they'll always be able to get through to a real person.

24/7 Service: Customers can speak to an agent via phone between 8am and 8pm, or use the online chat function from 8pm to 8am for round the clock support.

Expert Engineers: Sky Broadband also has expert engineers on hand if needed to help customers switch and stay connected.

For even more reasons to switch to Sky Broadband, its Full Fibre 300 package is now at its lowest ever price, just £29pm (with a 24 month contract*), until the 23rd October, with savings of £11pm and average download speeds of 300Mb/s. The new speed for bigger, busier households is eight times** faster than our standard full fibre products.

Amber Pine, Managing Director of Connectivity, Sky Broadband said: We know switching broadband providers is a big decision for our customers, so we're making it easier than ever. As the UK's only major provider with a 24/7 broadband switching support service, we can help with round the clock questions about your Sky Broadband or even change your Full Fibre installation date in the early hours of the morning!

With Sky Broadband Fibre, get the speed we promised, and WiFi in every room or money back***. To switch to Sky Broadband, see here.

Notes to editors

*Prices may change during contract

** 8x faster: Comparison of average download speed of Sky Full Fibre 300 (Full Fibre - 300Mbps) vs Sky Broadband Superfast 35 (Part-fibre FTTC / SO GEA - 35Mbps)

***Claim max 1 months subscription per minimum term, per guarantee.

As part of the 24/7 service, customers can call on 03337591018 between 8am and 8pm to speak to an agent.

To make it easier for customers to shop the UK's most reliable broadband technology, Sky Broadband has recently re-named its Full Fibre products

Was

Now

Average download speed

Superfast

Superfast

61 for FTTC

Superfast

Full Fibre 75

75 Mb/s

Full Fibre 100

Full Fibre 100

100 Mb/s

Ultrafast

Full Fibre 150

150 Mb/s

Full Fibre 300

Full Fibre 300

300 Mb/s

Ultrafast Plus

Full Fibre 500

500 Mb/s

Gigafast

Full Fibre Gigafast

900 Mb/s

About SkySky is one of Europe's leading media and entertainment companies and is part of Comcast Corporation, a global media and technology company that connects people to moments and experiences that matter. At Sky we Believe in Better. It's in our DNA.

We're famous for innovation. We offer the world's smartest TV, Sky Glass; our plug and play streaming puck, Sky Stream; the best aggregation platform, Sky Q: and streaming services NOW and WOW. We provide connectivity you can count on in mobile, fast, secure, reliable residential and business broadband, as well as smart home protection through Sky Protect.

We're Europe's premium content producer. We create award-winning original content, produce the biggest live sporting events, and we provide free access to news and the arts. Our new state-of-the-art film and TV studio Sky Studios Elstree is projected to attract £3 billion of new production investment to the UK in its first five years and create up to 2,000 jobs.

We are a diverse and inclusive employer that has a positive impact on society and the communities that we work and live in. Sky plays a major role in the UK's cultural economy and, in 2022 alone, supported a contribution of £20 billion to UK GDP, broadcast 70,000 hours of elite sports coverage and invested over £130 million to provide news to consumers free of charge.

Latest news

Sky and NOW Team Up with Dogs Trust to Launch Pop-Up Bonfire Night TV Channel for Anxious Pets

Sky Original film sets UK release of Nick Frosts horror comedy Get Away from XYZ Films

Big Zuu & AJ Tracey embark on a global quest for the world's most expensive dishes in Sky Max's new original series Big Zuu & AJ Tracey's Seriously Rich Flavours, coming in 2025

DUNE: PROPHECY coming exclusively to Sky and NOW on November 18, as official trailer released
LINK: https://www.skygroup.sky/en-gb/article/sky-broadband-launches-full-fib...
See more stories from sky

Most recent headlines

19/12/2025

With Playout Release 2025.4, ToolsOnAir continues to push professional playout workflows forward on macOS.

With Playout Release 2025.4, ToolsOnAir continues to push professional playout w...

19/12/2025

SVG Sit-Down: Diversified's Jared Timmins on AI for Broadcast Sports and Creating the Smart Venue'

SVG Sit-Down: Diversified's Jared Timmins on AI for Broadcast Sports and Cre...

19/12/2025

2025 SVG Summit Audio Recap: Say What?

2025 SVG Summit Audio Recap: Say What? The Audio Production and Distribution Workshop at the SVG Summit 20 took on issues including speech intelligibility, Next...

19/12/2025

Gamified Fun: Channel 5 on its NFL Big Game Night Ambitions with Hungry Bear Media

Gamified fun: Channel 5 on its NFL Big Game Night ambitions with Hungry Bear Med...

19/12/2025

College Football Playoff Preview: For ESPN, Round 1 is a Fantastic Yet Familiar Saturday of Production

College Football Playoff Preview: For ESPN, Round 1 is a Fantastic Yet Familia...

19/12/2025

AWS's Jason Dvorkin on Developing Partnerships With the NBA and PGA Tour, Embracing the Use of Agentic AI

AWS's Jason Dvorkin on Developing Partnerships With the NBA and PGA Tour, Em...

19/12/2025

Netflix Kicks Off Packed Sports Week with Paul-Joshua Fight Before Shifting to NFL Christmas Doubleheader

Netflix Kicks Off Packed Sports Week with Paul-Joshua Fight Before Shifting to N...

19/12/2025

SVG New Sponsor Spotlight: Presidio's Nareev Shah on the Role of Its Captivate and Resonate Platforms in Sports Production

SVG New Sponsor Spotlight: Presidio's Nareev Shah on the Role of Its Captiva...

19/12/2025

US Marine Corps Increases Affordable Mass Demonstrations with Successful Red Wolf Low-Altitude Live Fire

Mounted to the pylon of an AH-1Z Viper helicopter, a Red Wolf vehicle successful...

19/12/2025

Space Development Agency Awards L3Harris $843 Million Contract for Tracking Layer Satellites

L3Harris technology for the SDA Tranche 3 Tracking Layer program will provide in...

19/12/2025

Nielsen and XR Announce Platform Integration to Make it Easier for Brands and Agencies to Deliver Ads Powered by Nielsen Measurement

Partnership brings Nielsen ONE measurement activation directly into XR's adv...

19/12/2025

Motion Impossible Initiates Campaign for SMPTE Robotics Standard

Share Share by: Copy link Facebook X Whatsapp Pinterest Flipboard...

19/12/2025

Gracenote Unveils New Features for Sports Hubs

Share Share by: Copy link Facebook X Whatsapp Pinterest Flipboard...

19/12/2025

Berklee Announces Spring 2026 Signature Series

Berklee Announces Spring 2026 Signature Series This season's highlights include the Gospel Extravaganza, the 40th International Folk Festival, special gue...

19/12/2025

Queensland Performing Arts Centre Elevates Live Stream Ex...

Performing arts centres across the globe have doubled down on live production infrastructure in recent years. For venues like the Queensland Performing Arts Cen...

19/12/2025

FCC's Brendan Carr Stands Up for His Policies at Senate Hearing

Share Share by: Copy link Facebook X Whatsapp Pinterest Flipboard...

19/12/2025

Nexstar Brand Studio Launches with 'My American Story Campaign'

Share Share by: Copy link Facebook X Whatsapp Pinterest Flipboard...

19/12/2025

Nashville To Host 2026 AES Show

Share Share by: Copy link Facebook X Whatsapp Pinterest Flipboard...

19/12/2025

NAB Launches Effort to Keep Live Sports on Broadcast Channels

Share Share by: Copy link Facebook X Whatsapp Pinterest Flipboard...

19/12/2025

FCC Votes to Adopt New Rules for LPTV Stations

Share Share by: Copy link Facebook X Whatsapp Pinterest Flipboard...

19/12/2025

Hearst Television Ups Mike Kronenfeld to VP, National Sales

Share Share by: Copy link Facebook X Whatsapp Pinterest Flipboard...

19/12/2025

Ricardo Coke-Thomas Named Chair of Theater for Boston Conservatory at Berklee

Ricardo Coke-Thomas Named Chair of Theater for Boston Conservatory at Berklee The distinguished theater educator, director, and performer will join the Conser...

19/12/2025

Your YearEnd Maintenance Checklist

As the year comes to a close, it's the perfect time to give your WO Automation for Radio system a quick tune up. At the top of your year end checklist is on...

19/12/2025

VEON's Mobilink Microfinance Bank Launches Islamic Banking Operations in Pakistan

19 Dec 2025 VEON's Mobilink Microfinance Bank Launches Islamic Banking Oper...

19/12/2025

Wrapping up a year of connection and clarity!

Wrapping up a year of connection and clarity! 19 Dec Written By Suzanne Costello As 2025 comes to a close, we want to take a moment to thank our incredib...

19/12/2025

Kelly Reilly and Rafe Spall lead Sky Original Under Salt Marsh as the full trailer is unveiled

The six-part drama, set in a close-knit Welsh town fractured by an unspeakable c...

19/12/2025

Rohde & Schwarz drives the future of mobility at CES 2026

Rohde & Schwarz drives the future of mobility at CES 2026 At the 2026 Consumer Electronics Show in Las Vegas, Rohde & Schwarz will present a powerful lineup o...

19/12/2025

Salvador arrives to Netflix on February 6

Back to All News Salvador arrives to Netflix on February 6 Entertainment 19 December 2025 GlobalSpain Link copied to clipboard WHEN THERE IS NOTHING LEFT ...

19/12/2025

Last Samurai Standing' Renewed for Season 2 - A Global Sensation Proudly Made in Japan

Back to All News Last Samurai Standing' Renewed for Season 2 - A Global Se...

19/12/2025

RT is turning up the volume at the 2026 Stripe Young Scientist & Technology Exhibition

RT is proud to return to the RDS to support the 2026 Stripe Young Scientist & T...

19/12/2025

December 18, 2025

Nanoparticle vaccine strategy could protect against Ebola and other deadly filoviruses Scripps Research scientists turn nanoparticles into virus showcases to ...

18/12/2025

SVG Campus Shot Callers: Kurt Sutton, Director of Broadcast Operations, Clemson University

SVG Campus Shot Callers: Kurt Sutton, Director of Broadcast Operations, Clemson ...

18/12/2025

Follow the Money Episode 2: Inside the Sports Media Biz with Sam McCleery and Steve Hellmuth

Follow the Money Episode 2: Inside the Sports Media Biz with Sam McCleery and St...

18/12/2025

SVG Sit-Down: Google Cloud's Anshul Kapoor on the Future of Generative Production' in Live Sports

SVG Sit-Down: Google Cloud's Anshul Kapoor on the Future of Generative Prod...

18/12/2025

The 2025 SVG Summit Draws Record Crowd for 20th-Annual Sports-Production Industry Homecoming in NYC

The 2025 SVG Summit Draws Record Crowd for 20th-Annual Sports-Production Industr...

18/12/2025

SBS's sports schedule sizzles in January with Dakar Rally, Kooyong Classic and Mapei Cadel Evans Great Ocean Road Race

SBS's sports schedule sizzles in January with Dakar Rally, Kooyong Classic a...

18/12/2025

Montreal's Bell Centre elevates fan experience with Argo S

Canada's largest indoor arena has transformed its live production capabilities with a full ST 2110 infrastructure and Calrec's compact Argo S console. S...

18/12/2025

The Gauge: Mexico November 2025

During November, streaming's share of TV viewing in Mexico settled at 24.2%, an increase of 0.5 share points from the previous month. Disclaimer: YUMI TV,...

18/12/2025

The Gauge: Poland | November 2025

November continued the upward trend in television viewership. The significantly colder weather and a rich programming lineup encouraged viewers to spend more ti...

18/12/2025

Gracenote helps TV platforms go beyond the game and deliver more connected, visually rich sports hub experiences

As viewers turn to sports highlights, recaps and documentary programming, expand...

18/12/2025

NAB Once Again Urges FCC to Eliminate Ownership Rules

Share Share by: Copy link Facebook X Whatsapp Pinterest Flipboard...

18/12/2025

Carr Stands Up for His Policies in Senate Hearing

Share Share by: Copy link Facebook X Whatsapp Pinterest Flipboard...

18/12/2025

The HELM and ARRI announce strategic partnership to redef...

The HELM, a global expert in cinematic live broadcast and high-end production workflows, has entered a strategic partnership with ARRI, the renowned designer an...

18/12/2025

Cadena Melodia Upgrades to DHD SX2 Audio Production Conso...

Cadena Melod a de Colombia (Cadena Melod a), a long-established Colombian radio network, has chosen DHD audio SX2 production consoles for integration into the m...

18/12/2025

Czech TV Elevates Video Streaming with Harmonic

Harmonic (NASDAQ: HLIT) today announced that Czech Television (Czech TV), the public broadcaster of the Czech Republic, has teamed up with Harmonic to modernize...

18/12/2025

Broadcast Solutions Group acquires PMT Professional Motio...

Broadcast Solutions Group, a leading system integrator and provider of innovative solutions for the broadcast and media industry, has announced the acquisition ...

18/12/2025

Keepit named a Leader in IDC MarketScape for Worldwide Sa...

Keepit, the SaaS data protection company, announced today that it has been named a Leader in the IDC MarketScape: Worldwide SaaS Data Protection 2025-2026 Vendo...

18/12/2025

Limecraft 2025 Version 8 adds User Controlled Notificatio...

Limecraft today announced the release of Limecraft 2025.8, the eighth and final major platform update of the year. This release strengthens daily workflows acro...

18/12/2025

creativespace Expands Footprint in the House of Worship M...

DigitalGlue is very grateful, especially at this time of the year, that its creative.space platform has expanded its footprint within the House of Worship marke...

18/12/2025

TAG Video Systems Celebrates Multiple APAC Award Wins for...

TAG Video Systems is proud to share that the company has recently received multiple industry recognitions across the Asia-Pacific region, reflecting its ongoing...