System Integrators have an Ongoing Role - After-sales Support

Many broadcast companies are aware of the advantages of using a system integrator (SI) at the outset of a new build or refurbishment project to review requirements, develop specifications and to manage the selected vendors through to delivery of the project. But perhaps fewer are aware of the advantages that an SI can bring after commission and during the routine maintenance and upkeep of mission critical systems. Tom Swan, Sales and Marketing Director of leading SI dB Broadcast here discusses some of the elements of a support agreement of the type that dB is increasingly asked to provide. The full article is attached.

dB offers customised support packages to meet customers' specific needs; these include support services needed during training, go-live and on an ongoing basis for both the supplied hardware and installed cabling. An important feature is being able to fix problems and to provide technical support and project enhancements for the lifetime of the system.

The first advantage of a support agreement is that the client has a single contract to manage, taking some of the management burden away from the client's internal team, providing greater productivity and reducing costs. dB keeps track of the various hardware vendor support contracts, expiry dates and what they cover - a sometimes complex task.

An alternative is remote diagnostics and monitoring of the system via a VPN. This will allow engineers to dial in and run remote diagnostics and checks, and in this manner, many simple faults can be quickly resolved.

Confidence is further achieved through preventative visits, perhaps involving a scheduled annual service review attended by the SI and the customer.

Our clients can sleep better knowing that they have expert help on tap to keep their facilities up and running , says Tom Swan.

LINK:	http://www.dbbroadcast.co.uk/news.asp...
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