2014-03-19 | 000-004-909 DE-EN
SCHAEFFLER TECHNOLOGIES GMBH & CO. KG, SCHWEINFURT
Additional locations for optimum customer service
New Schaeffler Technology Centers - Premium Expertise Worldwide
With four new certified Schaeffler Technology Centers (STC), Schaeffler is strengthening its expertise in the regions and is providing even more comprehensive local technical support to its customers. The locations in Santiago (Chile), Seoul (Korea), Sutton Coldfield (England) and Braine L'Alleud (Belgium) were certified in the last few months. 25 Schaeffler Technology Centers worldwide are now providing premium knowledge locally and in immediate proximity to the customer. Schaeffler is gradually expanding its Global Technology Network (GTN) with additional locations.
Certified expertise ensures high standards worldwide
With its local engineers, Schaeffler has always been able to offer a high level of technical knowledge and comprehensive services worldwide. To be awarded the Schaeffler Technology Center title and receive the corresponding certificate, however, a location must meet high requirements and global standards. The specified range of services comprises twelve areas of expertise, which are checked in internal audits. With their expert knowledge, the STC engineers can address technical issues quickly and directly. Customers worldwide receive optimum product support for their applications, including important information about operating life, lubrication intervals, mounting tolerances, and assembly services. The portfolio of an STC also includes condition monitoring and defect assessment. Regular training courses, workshops, follow-up audits, and the constant exchange of information with the worldwide networks of experts ensure that this high standard is permanently maintained. Each location places particular focus on individual areas of expertise depending on the regional market requirements. The four new STC, for example, provide an outstanding level of knowledge of assembly services (Chile), condition monitoring (UK), training (Belgium), and application knowledge (Korea).
The Global Technology Network - today and tomorrow
Schaeffler is working continuously on consolidating and expanding the global network. This includes the certification of further Schaeffler Technology Centers and the setup and strengthening of expert networks. 1,250 local engineers at more than 130 sales offices and 25 Schaeffler Technology Centers are currently providing optimum local support to customers. They are assisted by 1,000 sector and product experts and 6,000 R&D engineers. Schaeffler will also develop expertise and initiate the STC certification process at other locations depending on the market requirements.
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2014-03-19 | 000-004-909 DE-EN
