AI-Supported Customer Service Processes for the Fiber Optics Industry
Arvato Systems at the Fiberdays
Fiberdays in Wiesbaden is the leading trade fair for fiber optic expansion in the telecommunications and digital industry
Arvato Systems presents the Fiber Suite, an IT solution for AI-supported customer service processes, to the trade audience
G tersloh - Arvato Systems will once again be exhibiting at Fiberdays on February 27 and 28. In Hall South at booth V2, interested visitors will have the opportunity to find out more about the Fiber Suite. The cloud-based software-as-a-service solution offers a modular process environment for open access in wholesale and wholebuy scenarios for IT infrastructures.
The market environment in the fiber optic sector has changed significantly in recent months. After a phase of rapid growth and massive investment in the construction of new infrastructures, consolidation is now taking place. The focus is on robust IT processes and optimizing the existing customer and connection base, says Dirk Brinkmann, responsible for products for the fiber optic industry at Arvato Systems. Now our customers and their customer base can benefit in particular from the performance and end-to-end data model of the Fiber Suite.
To ensure process flows and efficient operation of the respective market interfaces, all process data must be cleaned and prepared. Many providers have neglected this during the growth phase and must now make up for it as fast as possible. The cross-market role data model within the Fiber Suite provides the optimum environment for customer and infrastructure data.
Dirk Brinkmann emphasizes: A clean data basis is also the basic prerequisite for being able to use customer service processes with the help of innovative technologies such as the Microsoft Copilot available in the Fiber Suite for the CRM module.
At the trade fair, there will be numerous opportunities to find out about the Arvato Systems range and to talk to the team:
Oliver G rtler, member of the management board of Microsoft Germany, will present the current focus of the cooperation between Arvato Systems and Microsoft at the opening congress of Fiberdays, especially in the field of AI technologies.
Various examples will then be presented in detail in regular showcases at the Arvato Systems booth.
In addition, a seminar entitled From AI hype to practice: What AI Co-Pilots are already achieving in the fiber optics industry today! will take place on Monday, February 27 at 1:55 p.m. in the Open Space Hall North together with Microsoft.
On the second day of the event at 11:45 a.m., visitors will have the opportunity to listen to Dirk Brinkmann as a participant on the Technology, Innovations and Services panel in the Open Space South Hall.
Also in Hall South, at booth P-HP3, interested visitors can exchange ideas with the financial services provider Riverty, a sister company of Arvato Systems. With its Accounting-as-a-Service product, Riverty supports broadband providers in scaling and takes over all necessary accounts receivable accounting processes, including dunning and debt collection, in a highly automated manner.
In cooperation, Arvato Systems and Riverty offer broadband companies an end-to-end process chain that enables long-term and sustainable growth. Both companies are members of the Bundesverband Breitbandkommunikation e.V. (BREKO).
Most recent headlines
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
07/10/2026
Dalet, a leading technology and service provider for media-rich organizations, today announced the latest Long-Term Supported (LTS) release of Dalet Flex. Build...
06/09/2026
June 9 2026, 23:00 (PDT) Dolby and MagentaTV Bring Fans Closer to the FIFA Worl...
04/08/2026
Dalet, a leading technology and service provider for media-rich organizations, t...
15/07/2026
The 2026 FIFA World Cup is a big deal for DAZN, which has distribution rights in three markets: Italy, Spain, and Japan. Each requires a different editorial app...
15/07/2026
As sports-media organizations manage rapidly growing content libraries and incre...
15/07/2026
HBS director of digital Johannes Franken talks SVG Europe through the operation built to serve FIFA World Cup 2026 rights holders remotely from Stratford, east ...
15/07/2026
IBC has unveiled the conference program for IBC2026, with this year's event ...
15/07/2026
Software-defined wideband RF platform supports 96-kHz monitoring, streamlined fr...
15/07/2026
New AI-powered module enables broadcasters and content owners to extract dialogu...
15/07/2026
Weeklong gathering at EBU headquarters will test new IPMX capabilities and expand certified product ecosystem...
15/07/2026
Force Tech has announced the appointment of Bryan Adams, CTS, as Vice President of Integration. Adams will oversee AV and broadcast integration project delivery...
15/07/2026
USA Sports has announced an exclusive English-language agreement with the Bundes...
15/07/2026
ITV Sport's FIFA World Cup 2026 coverage has been produced from one of the m...
15/07/2026
Program will provide professional camera kits, training, and technical support to participating local newsrooms...
15/07/2026
San Francisco church becomes first U.S. deployment of the 2 M/E production switcher...
15/07/2026
Former ESPN and NFL Network executive to advise startup league on media, distribution, technology, and fan engagement...
15/07/2026
The Houston-based RSN is the live-game home of the Astros and Rockets...
15/07/2026
Launched alongside new FreqSoft installer
Designed to bridge the gap between hardware and software, Freqport's FreqInOut FO1 unit provides a simple way ...
15/07/2026
Save up to 55% on software until 23 July 2026
Expressive E have just launched their Summer Offer sale, with discounts of up to 55% now applied across their ...
15/07/2026
Real-time stem-separation tool updated
zplane have recently released a new and improved version of their real-time stem-separation plug-in which they say ma...
15/07/2026
A new benchmark in bass enhancement
Described as a new benchmark in bass enhancement , Baby Audio's latest release has been designed to augment the lo...
15/07/2026
DMC Production's AR 1 and AR 2 units reverse the conventional OB workflow, keeping all production-critical processing at the venue while operators work remo...
15/07/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
15/07/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
15/07/2026
GigaCloud, a leading Ukrainian cloud service provider, and Cubbit, the first geo-distributed cloud storage enabler, today announced a new Business Alliance Part...
15/07/2026
SMPTE, the global society for media professionals, technologists, and engineers, has announced the launch of the SMPTE 110th Anniversary Campaign, a fundraising...
15/07/2026
Studio Technologies, a leading manufacturer of high-quality audio, video, and fiber-optic solutions, unveils the new StudioComm Model 762 Stereo Level Control, ...
15/07/2026
COW Jobs: Producer, Virtual Events - Hybrid, Full Time, Salaried
Brie Clayton July 15, 2026
0 Comments
Producer, Virtual Events (Hybrid | Full-time | ...
15/07/2026
Brazilian media organization builds nationwide CDN with Broadpeak's high-performance software for low-latency streaming and new content distribution service...
15/07/2026
DHD announces a new utility designed to increase the efficiency of its audio mixing systems during initial installation and subsequent configuration.
Anyone w...
15/07/2026
BCNEXXT Brings Next-Generation Vipe to IBC2026, Breaking the 1:1 Channel-to-Server Ratio New innovations liberate broadcasters from legacy playout infrastructur...
15/07/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
15/07/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
15/07/2026
Wednesday 15 July 2026
Screeners and press pack now available: Gomorrah: The Or...
15/07/2026
Trinity's Treasures features Ruth Negga, Eleanor McEvoy, and David Norris, a...
15/07/2026
Join geographer Dr Susan Hegarty, Engineer Tim Joyce and Architect Orla Murphy a...
15/07/2026
Home to leading manufacturers, robotics pioneers, infrastructure builders and gaming, of course, Japan is one of the world's centers of AI - building across...
14/07/2026
South end zone videoboard, cloud-based control system will be ready for 2026 football season...
14/07/2026
Redesigned website, enhanced mobile app unify content, ticketing, and personalized fan engagement...
14/07/2026
Agreement spans sponsorship sales, digital monetization, radio production, and new practice facility naming rights...
14/07/2026
Independent league adds 14 regional sports network affiliates, growing distribut...
14/07/2026
New strategy aims to unify competitions, content, fan engagement, and commercial...
14/07/2026
ESPN and Disney+ become exclusive home of PFL events in key international MMA market...
14/07/2026
Gill will oversee engineering, technology, and sports operations across the company's 64 local television stations...
14/07/2026
Submitted by North American Broadcasters Association (NABA)
As broadcasters con...
14/07/2026
Modernized mobile unit combines HOME Apps, mc 56 console, and IP infrastructure ...
14/07/2026
Every match of the 32-team tournament will air across ION and Scripps Sports platforms in English and Spanish...
14/07/2026
FloHockey to stream every game of the annual international tournament under four...
AI-Supported Customer Service Processes for the Fiber Optics Industry 
