AI-Supported Customer Service Processes for the Fiber Optics Industry
Arvato Systems at the Fiberdays
Fiberdays in Wiesbaden is the leading trade fair for fiber optic expansion in the telecommunications and digital industry
Arvato Systems presents the Fiber Suite, an IT solution for AI-supported customer service processes, to the trade audience
G tersloh - Arvato Systems will once again be exhibiting at Fiberdays on February 27 and 28. In Hall South at booth V2, interested visitors will have the opportunity to find out more about the Fiber Suite. The cloud-based software-as-a-service solution offers a modular process environment for open access in wholesale and wholebuy scenarios for IT infrastructures.
The market environment in the fiber optic sector has changed significantly in recent months. After a phase of rapid growth and massive investment in the construction of new infrastructures, consolidation is now taking place. The focus is on robust IT processes and optimizing the existing customer and connection base, says Dirk Brinkmann, responsible for products for the fiber optic industry at Arvato Systems. Now our customers and their customer base can benefit in particular from the performance and end-to-end data model of the Fiber Suite.
To ensure process flows and efficient operation of the respective market interfaces, all process data must be cleaned and prepared. Many providers have neglected this during the growth phase and must now make up for it as fast as possible. The cross-market role data model within the Fiber Suite provides the optimum environment for customer and infrastructure data.
Dirk Brinkmann emphasizes: A clean data basis is also the basic prerequisite for being able to use customer service processes with the help of innovative technologies such as the Microsoft Copilot available in the Fiber Suite for the CRM module.
At the trade fair, there will be numerous opportunities to find out about the Arvato Systems range and to talk to the team:
Oliver G rtler, member of the management board of Microsoft Germany, will present the current focus of the cooperation between Arvato Systems and Microsoft at the opening congress of Fiberdays, especially in the field of AI technologies.
Various examples will then be presented in detail in regular showcases at the Arvato Systems booth.
In addition, a seminar entitled From AI hype to practice: What AI Co-Pilots are already achieving in the fiber optics industry today! will take place on Monday, February 27 at 1:55 p.m. in the Open Space Hall North together with Microsoft.
On the second day of the event at 11:45 a.m., visitors will have the opportunity to listen to Dirk Brinkmann as a participant on the Technology, Innovations and Services panel in the Open Space South Hall.
Also in Hall South, at booth P-HP3, interested visitors can exchange ideas with the financial services provider Riverty, a sister company of Arvato Systems. With its Accounting-as-a-Service product, Riverty supports broadband providers in scaling and takes over all necessary accounts receivable accounting processes, including dunning and debt collection, in a highly automated manner.
In cooperation, Arvato Systems and Riverty offer broadband companies an end-to-end process chain that enables long-term and sustainable growth. Both companies are members of the Bundesverband Breitbandkommunikation e.V. (BREKO).
Europe Stories
11/12/2025
Dalet, a leading provider of cloud-native, end-to-end media workflow solutions, ...
04/12/2025
The ninth series of Dancing with the Stars returns to screens in early
2026 and will be proudly sponsored by Hyundai
Filling our Sunday evenings with glitz an...
03/12/2025
ToolsOnAir Composition Builder 2025 Boilerplate
More Details: The Composition Builder 2025 application for macOS enables TV stations and Live Event broadcast...
03/12/2025
ToolsOnAr just:live pro 2025 Boilerplate
More Details: just:live pro 2025 is a Single Channel Live Production Playout solution for video and static or real-t...
03/12/2025
ToolsOnAr just:play pro 2025 Boilerplate
More Details: just:play pro 2025 is a Single Channel automated 24/7 Master Control playout solution with SD, HD and ...
03/12/2025
ToolsOnAr live:cut 2025 Boilerplate
More Details: live:cut is an option to just:in mac pro 2025 and enables multicamera production workflows for up to 16 cam...
03/12/2025
ToolsOnAir Just In Mac Lite NDI 2025 Boilerplate
More Details: The Just In Mac Lite NDI application is a streamlined media capture solution designed specific...
03/12/2025
ToolsOnAir Just In Mac Lite 2025 Boilerplate
More Details: The Just In Mac Lite application is a streamlined media capture solution designed specifically for...
03/12/2025
ToolsOnAir just:in mac pro 2025 Boilerplate
More Details: just:in mac pro is a macOS-based client-server multichannel capture solution to record SDI, HDMI, N...
03/12/2025
Tracy Bonareri Onchoke, Thomson's Young Journalist of the year 2025 is hoping the accolade will be a springboard to more cross-border collaboration between ...
03/12/2025
For the fourth time, Bad Bunny is the most-streamed Wrapped artist on Spotify gl...
03/12/2025
The wait is over. It's time to look back at the audio that defined your year with 2025 Spotify Wrapped, our annual celebration for fans, artists, creators, ...
03/12/2025
Por cuarta vez, Bad Bunny es el Top Artista Global de Wrapped en Spotify, con 19...
03/12/2025
Spotify Wrapped is back, and as always, it's powered by the billions of streams that fans around the world delivered throughout the year. From the artists w...
03/12/2025
Spotify Wrapped is the moment when hundreds of millions of fans around the world...
03/12/2025
With more than 700 million listeners around the world turning to Spotify to soundtrack their lives, it's time to look back at the audio that defined the yea...
03/12/2025
Con m s de 700 millones de oyentes en todo el mundo usando Spotify para acompa ar su d a a d a, es momento de mirar hacia atr s y ver el audio que marc el a o....
03/12/2025
From page-turning thrillers to inspiring memoirs, audiobooks are becoming a core...
03/12/2025
Com mais de 700 milh es de ouvintes em todo o mundo recorrendo ao Spotify para embalar seu dia a dia, chega o momento de revisitar o udio que marcou o ano. Nos...
03/12/2025
Spotify Wrapped celebrates the audio that defined our year, and the annual globa...
03/12/2025
Wuppertal December 3, 2025
Riedel and Haivision Join Forces to Advance Wireless Video TransmissionRiedel Communications today announced a new partnership with...
03/12/2025
Tell us a little bit about your job I am a Digital Marketing Executive working on Paid Social, PPC, and Organic Social. I joined the team in May 2025 and am enj...
03/12/2025
SAN JOSE, Calif. and VIENNA - Dec. 3, 2025 - Harmonic (NASDAQ: HLIT) and Normann...
03/12/2025
S an Nollaig
Celebrate 2025's top Irish sporting stars with RT Sport Awards live from RT Studios on RT One and RT Player
RT pays tribute to Ror...
02/12/2025
eds3_5_jq(document).ready(function($) { $(#eds_sliderM519).chameleonSlider_2_1({...
02/12/2025
--
The International Electrotechnical Commission (IEC), the International Organization for Standardization (ISO), and the International Telecommunication Unio...
02/12/2025
Harmonic's cOS Platform Will Redefine Subscribers' Quality of Experience, Lowering Churn SAN JOSE, Calif. - Dec. 2, 2025 - Harmonic (NASDAQ: HLIT) today...
02/12/2025
S an Nollaig
Hollywood blockbusters The Banshees of Inisherin, Barbie and Oppenheimer make their Irish TV debut
Tune into the classics such as Love Actual...
02/12/2025
Showcasing fresh Irish storytelling and emerging talent Storyland 2025 signals a fantastic time for Irish drama
RT and F s ireann/Screen Ireland are proud to...
01/12/2025
MANCHESTER, UK - November 2025 - Announced two days before the 30th anniversary of Oasis' debut album, Definitely Maybe, the Oasis Live '25 tour marks t...
01/12/2025
01 Dec 2025
Kyivstar and Ukrainian Ministry of Digital Transformation Select Go...
01/12/2025
The prequel to the global hit Sky Original mob crime saga, Gomorrah' is a s...
01/12/2025
Featuring Florence Welch, Red Hot Chilli Peppers' Flea, designer Bella Freud...
01/12/2025
Fox Corporation Chief Financial Officer Steve Tomsic to Participate in Upcoming ...
01/12/2025
Arvato Systems' Virtual Private Cloud (VPC) Receives BSI C5 Certification (T...
01/12/2025
Summary This short video gives you an summary of the changes in under two minutes.
--...
01/12/2025
As the festive season approaches, RT Supporting the Arts is proud to showcase a...
01/12/2025
Festive specials of Christmas in Kilmainham presented by Marty Whelan, High Road Low Road, Callan Kicks the Year and Keys to My Life
Ring in the New Year with ...
01/12/2025
Architect and television presenter Hugh Wallace, best known to RT audiences as a long-serving judge on Home of the Year, has died at the age of 68.
In a state...
28/11/2025
It's easy to ignore those little red update available badges. But when it ...
28/11/2025
Friday 28 November 2025
Sky Sports x Slawn drop limited-edition football jersey...
28/11/2025
Rohde & Schwarz shows resilience in a challenging environment, revenue exceeds t...
28/11/2025
Unwrapped: The Toy Show Appeal - airing this Sunday on RT One and RT Player- s...
27/11/2025
27 Nov 2025
GSMA brings M360 Eurasia 2026 to Samarkand in partnership with VEON...
27/11/2025
Tahar Rahim and Izuka Hoyle star in the gripping six-part Sky Original from Acad...
27/11/2025
Thursday 27 November 2025
Sky Arts Reveals the Nation's Greatest Basslines - and Queen Reign Supreme
The UK's most iconic basslines have been revealed...
27/11/2025
Rating reflects rating progress across areas including policies, diversity & inclusion, health & safety and Net Zero leadership
Winchester, UK, 27 November 202...
27/11/2025
What are the industry standards for Retail Media? Kathryn explains that certification is based on the IAB Europe Retail Media Measurement Standards and the IAB ...
27/11/2025
World champion boxer and Irish sporting icon Katie Taylor will be in studio this...
AI-Supported Customer Service Processes for the Fiber Optics Industry 
