Telecommunications Leader TeliaSonera Finland Selects HP for Multichannel Customer Analytics

Telecommunications Leader TeliaSonera Finland Selects HP for Multichannel Customer AnalyticsEuropean operator to leverage HP IDOL to gain actionable insights on vast volumes of human information

Palo Alto, Calif., Nov 19, 2014 HP today announced that one of Europe's leading telecommunications operators, TeliaSonera Finland, has selected HP Software to power an initiative to measure, manage and enhance their customer experience.

TeliaSonera Finland receives thousands of customer emails, phone calls, social media posts and Net Promoter Score results on a daily basis. While these interactions hold crucial potential into understanding their customers, TeliaSonera Finland had no effective way to unlock such intelligence to help them in an intensely competitive market.

HP IDOL (Intelligent Operating Data Layer) will give TeliaSonera Finland a holistic view of customer sentiment across all products, processes, channels, geographies and demographics. This discovery process pieces the puzzle together from customer-generated data to identify patterns, relationships, concepts, and sentiment, and delivers comprehensive intelligence via intuitive visualization. TeliaSonera Finland will be able to significantly enhance their customer experience by fine-tuning their focus on what matters the most, making more educated decisions, and optimizing their investments accordingly.

TeliaSonera Finland had previously leveraged the HP IDOL information analytics platform, to analyze customer support emails. They were able to minimize call volume to the support center by developing and refining high quality frequently asked questions based upon analysis from HP IDOL. TeliaSonera Finland will build upon this successful #HPIDOL implementation with additional analytics, visualization and workflow capabilities.

We know that our business and our customers create a wealth of valuable information every day, and that the key to our success is the ability to quickly derive meaning and understanding from these disparate data sources, said Kaisa Ilola, Head of Customer Channel Management, at TeliaSonera Finland. HP Autonomy gives us the unique ability to gain the coveted 360 degree view and unlock actionable intelligence that will help us achieve a new level of advantage with superior customer experience.

To succeed in today's markets, business leaders need to consistently please their customers and HP Autonomy can help bring comprehensive and relevant insights to enable game-changing plays, said Jeff Veis, Vice President, Big Data Group, HP Software (@HPSoftware). We are very pleased to work with a customer centric industry leader like TeliaSonera Finland who recognizes the need for such intelligence and clarity to drive the right decisions in delivering the best possible customer experience.

Additional Information

Join HP Software on Linkedin and follow @HPSoftware on Twitter. To learn more about HP Explore and HP IDOL, please follow @HPAutonomy on Twitter.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance, market share or competitive performance relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the need to address the many challenges facing HP's businesses; the competitive pressures faced by HP's businesses; risks associated with executing HP's strategy; the impact of macroeconomic and geopolitical trends and events; the need to manage third party suppliers and the distribution of HP's products and services effectively; the protection of HP's intellectual property assets, including intellectual property licensed from third parties; risks associated with HP's international operations; the development and transition of new products and services and the enhancement of existing products and services to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its suppliers, customers and partners; the hiring and retention of key employees; integration and other risks associated with business combination and investment transactions; the execution, timing and results of restructuring plans, including estimates and assumptions related to the cost and the anticipated benefits of implementing those plans; the resolution of pending investigations, claims and disputes; and other risks that are described in HP's Quarterly Report on Form 10-Q for the fiscal quarter ended April 30, 2013 and HP's other filings with the Securities and Exchange Commission, including HP's Annual Report on Form 10-K for the fiscal year ended October 31, 2012. HP assumes no obligation and does not intend to update these forward-looking statements.

2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions containe

LINK:	http://www8.hp.com/us/en/hp-news/press-release.html?id=1843724...
	See more stories from hp

Most recent headlines