Sony Digital Rapids Pixel Power calrec Sony

Companies must tell customers about their best deals

15/02/2020

Companies must tell customers about their best deals Add to Your Pages

14 February 2020

Providers must now tell you when your contract's up, and what their best deals are

20 million customers are out of contract with many paying over the odds

Ofcom launches #InOrOut campaign to help people slash their bills today

Phone, broadband and pay-TV customers must be warned when their current contract is ending, and what they could save by signing up to a new deal, under Ofcom rules coming into force tomorrow (15 February).

Around 20 million customers are already out of contract including 8.8 million broadband customers and many are paying more than they need to.

Ofcom research reveals that, every day, 25,000 broadband customers come to the end of their contract usually leading to an automatic price rise.

How will the new notifications work?People can earn big savings on their monthly bills if they take advantage of discounts available when signing a new deal. But 16% of broadband customers don't know if they are in contract, rising to 21% of over-55s.

So Ofcom is introducing rules to ensure people can see whether they are on the best deal. Phone, broadband and pay-TV companies will have to warn customers between 10 and 40 days before their contract comes to an end.[1] These alerts sent by text, email or letter must include:

when your contract is up;

what you've been paying until now, and what you'll pay when your contract is up;

any notice period for leaving your provider; and

your provider's best deals, including any prices only available to new customers.

Anyone who is already out of contract must also be reminded they are out of contract, and told every year about their firm's best deals.

How much could people save by taking out a new deal?Last year, we found that out-of-contract broadband customers could save around 100 a year, on average, by agreeing a new deal with their existing provider. Some could save 150 or more, depending on their provider. And this does not include savings people could make on their TV package too.

Around three million out-of-contract broadband customers could actually upgrade to a higher-speed package with their provider and pay less than they do now.

Among mobile customers who buy a handset and airtime bundled together in a single contract, 1.4 million could save money by switching to a cheaper SIM-only' package at the end of their existing deal. Last year, we found that they could save 75 a year, on average; but some could save as much as 150.[2]

Many people will pay fairer prices following commitments Ofcom has secured from mobile operators and broadband providers to cut prices for out-of-contract customers. Most of these are now in effect, with some broadband commitments coming in shortly.

Lindsey Fussell, Ofcom's Consumer Group Director, said: Millions of people are out of contract right now and paying more than they need to. These new rules make it easier to grab a better deal.

But you don't need to wait to hear from your provider. Just a few minutes of your time could save you hundreds of pounds today.

Are you #InOrOut?Ofcom has launched a new campaign encouraging people to check whether they are in or out of contract, and helping them secure a better deal.

Our new dedicated advice hub walks customers through the quick and easy journey of making sure they are not paying over the odds helping to earn big savings in just three simple steps:

Its never been simpler to switchAround 30% of mobile and broadband customers are not confident in navigating the market and haven't switched in at least two years. That rises to around 40% among over-55s. So to help people get the right deal for them, Ofcom has made it simpler than ever to shop around and switch.

Last year, we put in place extra protections for broadband customers meaning they can walk away from their contract penalty-free if speeds drop below the level they were promised. We also introduced major reforms allowing mobile customers to switch operator by simply sending a free text message.

This is part of our ongoing Fairness for Customers programme, which is helping to make sure people are treated fairly by their provider at all times.

NOTES TO EDITORS1. Here is an example of an end-of-contract notification sent by text message:

2. Nearly 400,000 out-of-contract mobile customers could save more than 15 per month. Given most of these customers are out of contract for less than a year, the average annual amount this group of people could save is around 150. Source: Ofcom 2019 review of mobile handset contracts (November 2018 data).

Add to Your Pages
LINK: https://www.ofcom.org.uk/__search/s/redirect?collection=web&url=https:...
See more stories from ofcom

Europe Stories

31/03/2020

Meet Alaina Castillo - Bilingual Singer-Songwriter and Featured U.S. RADAR Artist

Recently, Spotify launched RADAR, a global development program for emerging arti...

31/03/2020

How Social Distancing Has Shifted Spotify Streaming

As people around the world have increasingly moved inside over the past couple of weeks, we've seen music and podcast listening change in a variety of ways....

31/03/2020

Operation Transformation Keeping Well Apart

Coccooning, self-isolation, physical distancing, Never before has our collective health depended more on our ability to stay apart. Over the past weeks we'v...

31/03/2020

RT to air Element Pictures' Normal People this Spring

RT has announced that it will be airing Normal People, the Element Pictures adaptation of Sally Rooney's acclaimed novel for the BBC. The highly-anticipat...

31/03/2020

Notice Regarding the Introduction of a Restricted Stock Unit Plan for Non-Japanese Officers

Tokyo, March 30, 2020--- Hitachi, Ltd. (TSE: 6501, Hitachi or the Company ) r...

31/03/2020

Notice Regarding the Grant of Restricted Stock Compensation

Tokyo, March 30, 2020 --- Hitachi, Ltd. (TSE: 6501, Hitachi or the Company ) resolved at a meeting of the Compensation Committee held today to continue the r...

31/03/2020

Hitachi Announces Selection of Director Candidates Aimed at Strengthening Global Expansion of Digital Business

Tokyo, March 30, 2020 - Hitachi, Ltd. (TSE: 6501) today announced that director ...

31/03/2020

VSN Introduces New Capabilities for Remote Interoperability

Media and entertainment industry software company VSN will showcase in April through an online event a number of enhancements to its VSNCrea Traffic and Schedul...

30/03/2020

Safe and Sound

Challenging times demand extraordinary action. Whilst safety remains the primary concern of every family in the world, efforts to carry on living as normally as...

30/03/2020

PRO SOUND NEWS REVIEWS THE 4560 CORE BINAURAL HEADSET MICROPHONE

The DPA 4560 CORE Binaural Headset Microphone is a spectacular device that is fun to use, but more importantly, it wonderfully captures audio without compromise...

30/03/2020

BSI Turns on Idle 3D Printers To Build Critical Components for PPE Gear for COVID-19 Responders

BSI Turns on Idle 3D Printers To Build Critical Components for PPE Gear for COVI...

30/03/2020

Warm Audio put the squeeze on with new Bus-Comp

Two-channel design offers optional discrete op-amp stage with Cinemag transformers Warm Audios Bus-Comp - a more affordable alternative to the classic hardwar...

30/03/2020

Apple offer extended Logic Pro X trial

Try out Apples flagship DAW for 90 days! Apple Logic Pro X - Flex Pitch Apple have announced that their Pro App' software packages - which include Fin...

30/03/2020

Biamp to sell direct in...

Biamp has implemented a dealer-direct model in the UK and Ireland, this follows the news of changes to its European distribution model in Europe in December. In...

30/03/2020

Absen adds Philippe Poppe as biz dev manager...

LED display manufacturer, Absen, has hired Philippe Poppe as its new business development manager for the Benelux (Belgium, the Netherlands, and Luxembourg) reg...

30/03/2020

Polar adds ClearOne

AV distributor Polar has announced the addition of ClearOne to its portfolio. The US-based manufacturer produces hardware and software for collaboration and com...

30/03/2020

Sony shuts down plants in...

Sony has shut down both of its manufacturing plants in Malaysia (between 18 March and 14 April) and also closed its plant in Wales (26 March-20 April). This i...

30/03/2020

L-Acoustics hosts daily webinars for those at...

Audio manufacturer L-Acoustics is hosting a daily webinar for those at home during a period of isolation cuased by the corornavirus. The daily webinars cover ...

30/03/2020

InfoComm 2020 is cancelled

InfoComm 2020, which was to be held 17-19 June in Las Vegas, has been cancelled to the coronavirus outbreak. In a statement, AVIXA CEO CEO Dave Labuskes say We ...

30/03/2020

TV3 uses TVU Anywhere to bring a unique fan perspective for its coverage of Real Madrid vs FC Barcelona football game

TV3 uses TVU Anywhere to bring a unique fan perspective for its coverage of Real...

30/03/2020

American balances precariously 40 metres above water at Pigeons' Rock.

American balances precariously 40 metres above water at Pigeons Rock. posted: 30/03/2020 Professional slackliner Alex Mason defied the laws of gravity to ...

30/03/2020

American attempts huge jumps at stunning Siete Tazas rock pools in Chile

American attempts huge jumps at stunning Siete Tazas rock pools in Chile posted: 30/03/2020 Steel Lafferty is well known for breaking new ground in the wa...

30/03/2020

Driver Nikolaev undertakes a monster jump in deep snow

Driver Nikolaev undertakes a monster jump in deep snow posted: 30/03/2020 Five times, Eduard Nikolaev has stood on the top step of the podium but never be...

30/03/2020

Spaniard becomes part of a flock of tens of thousands of starlings

Spaniard becomes part of a flock of tens of thousands of starlings posted: 30/03/2020 Paraglider Horacio Llorens became part of a flock of starlings to em...

30/03/2020

Rapidly growing esports portfolio set to accelerate further through new hire

Rapidly growing esports portfolio set to accelerate further through new hire posted: 30/03/2020 Andr Fl ckel to head up infronts gaming and esports depar...

30/03/2020

Modern data management: achieving remote production and workflow efficiencies

By Jeff Braunstein, Spectra Logic's director of Product Management By Contributor Published: March 30, 2020 By Jeff Braunstein, Spectra Logic's dir...

30/03/2020

Streaming activity up 30 per cent worldwide in March

Figures reflect streaming activity across linear, VoD and OTT By Jenny Priestley Published: March 30, 2020 Figures reflect streaming activity across linear...

30/03/2020

New dates announced for Tokyo Olympics

Rescheduled for 23rd July to 8th August 2021 By Dan Meier Published: March 30, 2020 Rescheduled for 23rd July to 8th August 2021 target=_blank title=Shar...

30/03/2020

Canal+ refuses to pay for Ligue 1 rights amid COVID-19 disruptions

Argues it has no other choice than to suspend payments By Dan Meier Published: March 30, 2020 Argues it has no other choice than to suspend payments ta...

30/03/2020

Softube & Marshall rock amp emulations

Softube model Marshalls 1959 Plexi Super Lead and Kerry King Signature ampfliers Softubes model of Marshalls 1959 Plexi Super Lead. Modelling specialists Sof...

29/03/2020

EBU urges Ukrainian government to protect funding for UA:PBC

EBU urges Ukrainian government to protect funding for UA:PBC...

29/03/2020

Version 2 500-series module enclosures from Heritage

Upgrades to 500-series Lunchbox enclosures follow stereo/dual-mono compressor-limiter The upgraded OST10 500-series module enclosure, with 10 free slots. Spa...

29/03/2020

Flock's Patch gets bigger - and smaller

Compact LT and larger XT Patch models extend app-controlled analogue patchbay concept The entry-level Patch LT. Flock Audio's original Patch was a 32-i...

29/03/2020

Vicoustic: plastic fantastic

Recycled plastic finds a new use in studios with VMT Vicoustics Virtual Material Technology in situ (the concrete back wall is actually made of VMT, as are th...

28/03/2020

Mike Yaffe Joins Joseph Electronics as Western Region Sales Engineer

Mike Yaffe Joins Joseph Electronics as Western Region Sales Engineer posted: 28/03/2020 Joseph Electronics' Mike Yaffe Joseph Electronics (JE), the pre...

28/03/2020

Media Links Drives 100 Billion Bits per Second to the Network Edge for Remote Production Applications

Media Links Drives 100 Billion Bits per Second to the Network Edge for Remote Pr...

28/03/2020

Wrestling event enjoys flawless comms with Green-GO

Wrestling event enjoys flawless comms with Green-GO posted: 28/03/2020 Stagelight, one of Switzerland's leading production rental houses, recently pro...

28/03/2020

Grass Valley To Deliver Helpful Information and Spring Updates To Screens Across the Globe Via GV LIVE Presents

Grass Valley To Deliver Helpful Information and Spring Updates To Screens Across...

28/03/2020

Two freestyle worlds collide in thrilling Follow Me series video

Two freestyle worlds collide in thrilling Follow Me series video posted: 28/03/2020 French freestyle motocross rider Tomas Pag s joined forces with acclai...

28/03/2020

SOS 2020 Reader Survey

Help to shape SOS content HELP SHAPE SOS CONTENT Our dedicated team produces Sound On Sound magazine and website each month for you, our fabulous Readers, ...

28/03/2020

Press release relating to regulated information - Publication of the Universal Registration Document - Fiscal Year 2019

Press release relating to regulated information - Publication of the Universal R...

28/03/2020

Plug-in Collective Special Offer: AudioThing SR-88

For those who are in the position to be staying at home during these challenging times, we want to help make it as easy as possible for you to stay creative. So...

28/03/2020

Here's What Parents Around the World Have Been Playing for Their Kids at Home

With schools and workplaces closed around the world, parents are facing a new ch...

28/03/2020

ITV sets out Spring schedule to inform and entertain viewers

ITV sets out Spring schedule to inform and entertain viewers Over the weeks ahead across its family of channels ITV will offer the latest insight and guidance ...

28/03/2020

Ant & Decs Saturday Night Takeaway - video

Watch and embed this video on your website. Simply play and click on the embed icon upper right to copy the embed code. Ant & Decs Saturday Night Takeaway airs...

28/03/2020

Dr Hilary joins the Britain Get Talking campaign to urge the nation to keep in touch with neighbours

Dr Hilary joins the Britain Get Talking campaign to urge the nation to keep in t...

28/03/2020

Football's coming home as ITV Hub unearths Euro 96

Football's coming home as the ITV Hub unearths Euro 96 With Euro 2020 postponed for twelve months, the ITV Hub has raided its archives to provide football ...