New Nokia Smart Plan Suite supercharges service providers' ability to monetize and deliver better digital services

24 October 2017

Cloud-native, 5G-ready Nokia Smart Plan Suite enables new use cases to improve the user experience, such as integration with Googles Mobile Data Plan Sharing API that can provide innovative in-application offerings

New monetization software provides integrated real-time charging, policy control and customer engagement capabilities; lets service providers create more compelling, personalized offers and unlock new revenue opportunities

Monetization portfolio is powered by Nokias advanced analytics capabilities providing deep, real-time insights; can increase subscriber campaign take-up rates by more than 400 percent

Espoo, Finland - Major addition to Nokias monetization portfolio helps service providers improve the digital customer experience, implement innovative business models and unlock new revenue opportunities.

Today, communications service providers customers expect compelling, real-time digital experiences. However, legacy revenue management systems hinder their ability to build digital businesses, and efforts to update these systems are often costly, time consuming and prone to failure.

Nokias monetization portfolio provides a modern approach. It features Nokias new Smart Plan Suite, a truly cloud-native, 5G-ready offering, providing integrated real-time charging, policy control and customer engagement capabilities. Using continuous delivery principles and DevOps automation, Nokia Smart Plan Suite software is updated regularly so that service providers always have access to the latest and most advanced capabilities.

Nokias monetization portfolio, inclusive of Smart Plan Suite, empowers service providers to deliver highly personalized and contextualized offers at the ideal moment, enabling them to enrich and monetize subscribers digital experiences. Nokia Smart Plan Suite is complemented by Nokias mediation, digital sales channel, real-time decisioning and machine learning-powered analytics software. These technologies provide more precise subscriber information to enable automated, real-time engagements. As a result, the solution can increase subscriber take-up rates of campaigns by more than 400 percent.

The monetization solution simplifies customer engagement through a variety of self-service and care channels powered by machine learning and artificial intelligence, and using assistants like Google Assistant, Amazon Alexa* and others.

Nokia Smart Plan Suite software links service providers with partner ecosystems to support smart ads, sponsored data, content and over-the-top providers, enabling the creation of new use cases. By integrating with webscale offerings, such as Googles Mobile Data Plan Sharing API, it can deliver a better experience for mobile subscribers by providing innovative in-application offerings.

John Abraham, senior analyst at Analysys Mason, said: Service providers need a new approach if they are to deliver the personalized, contextualized and immediate experiences consumers have become accustomed to from leading webscale companies. Most revenue management systems in use within telcos today are monolithic in nature and werent designed to support such modern experiences. The industry needs to adopt a different approach, and solutions based on a cloud-native architecture such as Nokias Smart Plan Suite are key to helping CSPs cross the chasm in enabling a new class of innovative and engaging customer experiences.

Bhaskar Gorti, president of Applications & Analytics at Nokia, said: In order to build thriving digital businesses our customers must modernize their business and operations platforms. Our portfolio allows them to engage with subscribers in digital time. This means delivering the right service through the right channel the moment they need it. We do this by providing connected intelligence -- we connect insights, people, processes and technologies to help service providers monetize their services, push the limits of automation and delight their customers.

About Nokias Monetization Portfolio

With hundreds of successful deployments, Nokias monetization portfolio helps service providers increase customer satisfaction, deliver innovative offers, and streamline service development and deployment. Available today, the portfolio includes:

Nokia Smart Plan Suite - real-time charging, policy control and customer engagement

Nokia digital sales channel (formerly Comptel FWD)

Nokia Fastermind (formerly Comptel Fastermind) - intelligent action engine

Nokia Data Refinery (formerly Comptel Data Refinery) - mediation

Nokia Cognitive Analytics Suite

Resources:

White Paper: Cloud native

White Paper: Digital partners

Video: Customer Engagement

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About Nokia

We create the technology to connect the world. Powered by the research and innovation of Nokia Bell Labs, we serve communications service providers, governments, large enterprises and consumers, with the industrys most complete, end-to-end portfolio of products, services and licensing.

From the enabling infrastructure for 5G and the Internet of Things, to emerging applications in virtual reality and digital health, we are shaping the future of technology to transform the human experience. www.nokia.com.

* Google Assistant and Amazon Alexa are trademarks or registered trademarks of their respective owner.

Media Inquiries:

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Email: george.millington@nokia.com

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