Ahead of a visit to the hospital for a surgical procedure, patients often have plenty of questions about what to expect - and can be plenty nervous.
To help minimize presurgery jitters, NVIDIA and Deloitte are developing AI agents using NVIDIA AI to bring the next generation of digital, frontline teammates to patients before they even step foot inside the hospital.
These virtual teammates can have natural, human-like conversations with patients, answer a wide range of questions and provide supporting guidance prior to preadmission appointments at hospitals.
Working with NVIDIA, Deloitte has developed Frontline AI Teammate for use in settings like hospitals, where the digital avatar can have practical conversations - in any language - that give the end user, such as a patient, instant answers to pressing questions.
Powered by the NVIDIA AI Enterprise software platform, Frontline AI Teammate includes avatars, generative AI and large language models.
Avatar-based conversational AI agents offer an incredible opportunity to reduce the productivity paradox that our healthcare system faces with digitization, said Niraj Dalmia, partner at Deloitte Canada. It could possibly be the complementary innovation that reduces administrative burden, complements our healthcare human resources to free up capacity and helps solve for patient experience challenges.
Next-Gen Technologies Powering Digital Humans Digital humans can provide lifelike interactions that can enhance experiences for doctors and patients.
Developers can tap into NVIDIA NIM microservices, which streamline the path for developing AI-powered applications and moving AI models into production, to craft digital humans for healthcare industry applications. NIM includes an easily adaptable NIM Agent Blueprint developers can use to create interactive, AI-driven avatars that are ideal for telehealth - as well as NVIDIA NeMo Retriever, an industry-leading embedding, retrieval and re-ranking model that allows for fast responses based on up-to-date healthcare data.
Customizable digital humans - like James, an interactive demo developed by NVIDIA - can handle tasks such as scheduling appointments, filling out intake forms and answering questions about upcoming health services. This can make healthcare services more efficient and more accessible to patients.
In addition to NIM microservices, James uses NVIDIA ACE and ElevenLabs digital human technologies to provide natural, low-latency responses.
NVIDIA ACE is a suite of AI, graphics and simulation technologies for bringing digital humans to life. It can integrate every aspect of a digital human into healthcare applications - from speech and translation abilities capable of understanding diverse accents and languages, to realistic animations of facial and body movements.
Deloitte's Frontline AI Teammate, powered by the NVIDIA AI Enterprise platform and built on Deloitte's Conversational AI Framework, is designed to deliver human-to-machine experiences in healthcare settings. Developed within the NVIDIA Omniverse platform, Deloitte's lifelike avatar can respond to complex, domain-specific questions that are pivotal in healthcare delivery.
The avatar uses NVIDIA Riva for fluid, multilingual communication, helping ensure no patient is left behind due to language barriers. It's also equipped with the NeMo Megatron-Turing 530B large language model for accurate understanding and processing of patient data. These advanced capabilities can make clinical visits less intimidating, especially for patients who may feel uneasy about medical environments.
Personalized Experiences for Hospital Patients
Patients can get overwhelmed with the amount of pre-operative information. Typically, they have only one preadmission appointment, many weeks before the surgery, which can leave them with lingering questions and escalating concerns. The stress of a serious diagnosis may prevent them from asking all the necessary questions during these brief interactions.
This can result in patients arriving unprepared for their preadmission appointments, lacking knowledge about the appointment's purpose, duration, location and necessary documents, and potentially leading to delays or even rescheduling of their surgeries.
To enhance patient preparation and reduce pre-procedure anxiety, The Ottawa Hospital is using AI agents, powered by NVIDIA and Deloitte technologies, to provide more consistent, accurate and continuous access to information.
With the digital teammate, patients can experience benefits including:
24/7 access to the digital teammate using a smartphone, tablet or home computer.
Reliable, preapproved answers to detailed questions, including information around anesthesia or the procedure itself.
Post-surgery consultation to resolve any questions about the recovery process, potentially improving treatment adherence and health outcomes.
In user acceptance testing of the digital teammate conducted this summer, a majority of the testers noted that responses provided were clear, relevant and met the needs of the given interaction.
The Frontline AI Teammate offers a novel and innovative solution to help combat our health human resource crisis - it has the potential to reduce the administrative burden, giving back time to healthcare providers to provide the quality care our population deserves and expects from The Ottawa Hospital, said Mathieu LeBreton, digital experience lead at The Ottawa Hospital. The opportunity to explore these technologies is well-timed, given the planning of the New Campus Development, a new hospital project in Ottawa. Proper identification of the problems we are trying to solve is imperative to ensure this is done responsibly and transparently.
Deloitte is working with other hospitals and healthcare institutions to deploy digital agents. A patient-facing p
More from Nvidia
18/09/2025
GeForce NOW is packing a monstrous punch this week. Dying Light: The Beast, the latest adrenaline fueled chapter in Techland's parkour meets survival horror...
17/09/2025
Today's creators are equal parts entertainer, producer and gamer, juggling game commentary, scene changes, replay clips, chat moderation and technical troub...
16/09/2025
The U.K. is driving investments in sovereign AI, using the technology to advance...
13/09/2025
Celtic languages - including Cornish, Irish, Scottish Gaelic and Welsh - are the U.K.'s oldest living languages. To empower their speakers, the UK-LLM sover...
10/09/2025
GeForce NOW Blackwell RTX 5080-class SuperPODs are now rolling out, unlocking a new level of ultra high-performance, cinematic cloud gaming.
GeForce NOW Ultima...
09/09/2025
Inference has emerged as the new frontier of complexity in AI. Modern models are...
09/09/2025
As large language models (LLMs) grow larger, they get smarter, with open models from leading developers now featuring hundreds of billions of parameters. At the...
09/09/2025
At this week's AI Infrastructure Summit in Silicon Valley, NVIDIA's VP o...
09/09/2025
Inference performance is critical, as it directly influences the economics of an AI factory. The higher the throughput of AI factory infrastructure, the more to...
09/09/2025
At this week's IAA Mobility conference in Munich, NVIDIA Vice President of A...
09/09/2025
ComfyUI - an open-source, node-based graphical interface for running and buildin...
04/09/2025
NVIDIA today announced new AI education support for K-12 programs at a White House event to celebrate public-private partnerships that advance artificial intell...
04/09/2025
Editor's note: This post is part of the AI On blog series, which explores the latest techniques and real-world applications of agentic AI, chatbots and copi...
04/09/2025
NVIDIA Blackwell RTX is coming to the cloud on Wednesday, Sept. 10 - an upgrade ...
03/09/2025
3D artists are constantly prototyping.
In traditional workflows, modelers must build placeholder, low-fidelity assets to populate 3D scenes, tinkering and adju...
02/09/2025
For more than a century, meteorologists have chased storms with chalkboards, equ...
28/08/2025
Brace yourself, COGs - the Locusts aren't the only thing rising up. The Coal...
28/08/2025
Last week at Gamescom, NVIDIA announced the winners of the NVIDIA and ModDB RTX ...
27/08/2025
AI models are advancing at a rapid rate and scale.
But what might they lack that (most) humans don't? Common sense: an understanding, developed through rea...
25/08/2025
Robots around the world are about to get a lot smarter as physical AI developers...
25/08/2025
As autonomous vehicle systems rapidly grow in complexity, equipped with reasonin...
22/08/2025
As the latest member of the NVIDIA Blackwell architecture family, the NVIDIA Blackwell Ultra GPU builds on core innovations to accelerate training and AI reason...
22/08/2025
AI reasoning, inference and networking will be top of mind for attendees of next...
21/08/2025
Japan is once again building a landmark high-performance computing system - not ...
21/08/2025
From AI assistants doing deep research to autonomous vehicles making split-second navigation decisions, AI adoption is exploding across industries.
Behind ever...
21/08/2025
Across the globe, AI factories are rising - massive new data centers built not to serve up web pages or email, but to train and deploy intelligence itself. Inte...
21/08/2025
Get a glimpse into the future of gaming.
The NVIDIA Blackwell RTX architecture is coming to GeForce NOW in September, marking the service's biggest upgrade...
20/08/2025
Editor's note: This blog is a part of Into the Omniverse, a series focused o...
18/08/2025
With over 175 games now supporting NVIDIA DLSS 4 - a suite of advanced, AI-power...
18/08/2025
At Gamescom, NVIDIA is releasing its first major update to Project G Assist - an...
15/08/2025
Of around 7,000 languages in the world, a tiny fraction are supported by AI lang...
14/08/2025
NVIDIA is partnering with the U.S. National Science Foundation (NSF) to create a...
14/08/2025
Warhammer 40,000: Dawn of War - Definitive Edition is marching onto GeForce NOW,...
13/08/2025
Black Forest Labs' FLUX.1 Kontext [dev] image editing model is now available as an NVIDIA NIM microservice.
FLUX.1 models allow users to edit existing imag...
11/08/2025
Using NVIDIA digital twin technologies, Amazon Devices & Services is powering bi...
11/08/2025
Packing the power of the NVIDIA Blackwell architecture in compact, energy-effici...
11/08/2025
Physical AI is becoming the foundation of smart cities, facilities and industria...
07/08/2025
This GFN Thursday brings an offer members can't refuse - 2K's highly ant...
05/08/2025
Two new open-weight AI reasoning models from OpenAI released today bring cutting...
05/08/2025
In collaboration with OpenAI, NVIDIA has optimized the company's new open-so...
05/08/2025
NVIDIA and OpenAI began pushing the boundaries of AI with the launch of NVIDIA D...
05/08/2025
NVIDIA GPUs are at the heart of modern computing. They're used across industries - from healthcare and finance to scientific research, autonomous systems an...
31/07/2025
August brings new levels of gaming excitement on GeForce NOW, with 2,300 titles now available to stream in the cloud.
Grab a controller and get ready for epic ...
31/07/2025
Interest in generative AI is continuing to grow, as new models include more capabilities. With the latest advancements, even enthusiasts without a developer bac...
29/07/2025
FourCastNet3 (FCN3) is the latest AI global weather forecasting system from NVID...
28/07/2025
The electrical grid is designed to support loads that are relatively steady, such as lighting, household appliances, and industrial machines that operate at con...
24/07/2025
For media company Black Mixture, AI isn't just a tool - it's an entire p...
24/07/2025
Sharpen the blade and brace for a journey steeped in myth and mystery. WUCHANG: Fallen Feathers has launched in the cloud.
Ride in style with skateboarding leg...
23/07/2025
In today's fast-evolving digital landscape, marketing teams face increasing ...
Ahead of a visit to the hospital for a surgical procedure, patients often have plenty of questions about what to expect - and can be plenty nervous.
