NAB Reflections: Scale Logic's Bob Herzan on Proactive Monitoring for Storage, Sports' Sophisticated Needs HMS tracks health' of Genesis storage products installed at customer sites By Jason Dachman, Chief Editor
Wednesday, April 25, 2018 - 8:00 am
Print This Story
Story Highlights
Scale Logic was at NAB 2018 showcasing its portfolio of storage solutions and introduced a new feature across the entire range of products: a proactive Health Monitoring Service (HMS). The service communicates directly with installed products at customer sites, using the equipment serial number to track service outages, system temperature, power-supply failure, data-storage drive failure, and dozens of other mission-critical status updates.
SVG sat down with Scale Logic President/CEO Bob Herzan to discuss HMS, the company's recent installation with the Minnesota Timberwolves and Linx, Scale Logic's growing third-party warranty service, and more.
Scale Logic's Bob Herzan: We have a heartbeat built into the [Genesis platform] that reports back to our NOC.
What is the big news at the show this year for Scale Logic?
I think the coolest announcement is that we have introduced 24/7 proactive health monitoring to the entire Genesis platform. That means, when we install these at our customer site, we have a heartbeat built into the system that reports back to our NOC [Network Operations Center]. It is reporting all the basic health symptoms within the system, so it's looking at the drives, the rate sets, the motherboards and heat level, the fan efficiency. This is an enterprise-level feature that this industry has never seen in this level of storage, unless you were buying on the level of IBM or EMC and paying through the nose. And we don't even upcharge for the service.
We have the NOC already in place for all the other services that we're doing for our [Media Storage Services] third-party extended-warranty program. We're just taking that and implementing a new proactive health platform.
All new shipping products will now have the health monitoring, and then we're going to go back and start adding it to our legacy support contracts. To me, it's a genuine game-changer for our customers
We have also introduced HyperLock [at NAB 2018]. HyperLock is a feature set that goes on top of our HyperFS [file system], Genesis NX [NAS solution], and Genesis ZX [software-defined storage] and provides Avid bin locking for all three platforms. Those people looking for traditional Avid workflow can now do that on top of any one of those three file systems.
Scale Logic recently completed a large installation with the Minnesota Timberwolves and Linx. Tell us something about the project.
This type of configuration has become a real sweet spot for us. [The Timberwolves and Linx] are using a multi-tiered configuration that starts with Genesis Unlimited, which is our high-performance, high-capacity storage. It's connected in two ways - via Fibre Channel and Gigabit Ethernet - so that they can have multiple workflows with that shared storage. We also have an agent inside the Genesis Unlimited that will sync the primary data over to our second tier, which is Genesis NX. That's a second instance of the data on spinning disk that they keep as an archive copy. And that same agent inside the Unlimited also can write to a tape library, which they have there.
In the end, this client has three copies of their data across two different technologies, and they can even take some of it offsite if they want to store it elsewhere. It's a very small footprint that gives them a completely automated workflow that protects the data and is scalable as they grow. They're already talking about upgrading more storage because they're starting to go back and digitize a whole bunch of old legacy, historical content now.
How does the T-Wolves and Linx installation reflect where the sports market is headed in terms of storage?
All of the [teams] have the same issues, and they're all struggling with the same types of workflows. [Large organizations like] MLB and NASCAR can spend the money for big, multi-tier infrastructure like that with high availability. But we are giving them that same footprint and doing it at a price point that is a fraction of the cost, depending on the size, of the primary storage that they're putting in. We also try [to integrate] with as many MAM players as we can so that we can show our customer and the resellers a very completed turnkey solution that includes that asset-management layer as well.
In addition to the Scale Logic product portfolio, you've put a major focus on your Media Storage Services third-party extended-warranty business over the past couple of years. How is that segment of the company doing, and how has the market reacted to it?
It's growing hand over fist right now, and we've been very successful in mid and high-end accounts. I think one of the trends that I'm seeing right now is the mid to larger companies are unsure of what the next few years have in store for them. They're trying to figure out what their cloud play is and if they're going to be migrating a lot of content to the cloud or not. At the same time, they're being bullied to either refresh or pay heavy fees for the support [of existing equipment]. And they feel each decision is rotten because either they are going to spend a whole bunch on opex and keep this thing alive or they are going to refresh and be stuck for the next three to five years anyway. We are saving them from having to make those decisions right away; we give them a chance to breathe a little bit. We customize this SLA for them and save them a ton of money, and now they can really start to focus in on what they think they can do.
This interview has been edited for leng
Most recent headlines
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
01/06/2026
January 6 2026, 05:30 (PST) Dolby Sets the New Standard for Premium Entertainment at CES 2026
Throughout the week, Dolby brings to life the latest innovatio...
01/05/2026
January 5 2026, 18:30 (PST) NBCUniversal's Peacock to Be First Streamer to ...
01/04/2026
January 4 2026, 18:00 (PST) DOLBY AND DOUYIN EMPOWER THE NEXT GENERATON OF CREATORS WITH DOLBY VISION
Douyin Users Can Now Create And Share Videos With Stun...
28/01/2026
Top L-R: The Liars, Jazz Infernal, Living with a Visionary
Second Row L-R: Paper Trail, The Baddest Speechwriter of All, Crisis Actor
Third Row: The Boys and ...
28/01/2026
Music discovery should feel intuitive and personal. That's why we're continuing to give you more control, so you can ask for what you want, shape what y...
28/01/2026
Today, Charlie Hellman, Spotify's Head of Music, shared the following note on the Spotify for Artists blog that the company paid out more than $11 billion t...
28/01/2026
The National Film and Video Foundation (NFVF), in partnership with the Oudtshoorn Municipality, invites aspiring and emerging filmmakers to apply for the Sediba...
28/01/2026
As demand for more complex live sports coverage grows, Balkan broadcast specialist MVP has upgraded its flagship HD1 progressive OB truck with the installation ...
28/01/2026
Airlines, cruise and tour operators double down on ad spend as Australians' prioritise travel
Sydney January 28, 2026 - New Nielsen Ad Intel data shows a...
28/01/2026
Share Share by:
Copy link
Facebook
X
Linkedin
Bluesky
Email...
28/01/2026
Share Share by:
Copy link
Facebook
X
Linkedin
Bluesky
Email...
28/01/2026
Marshall Electronics launches the CV420-27X, its next-generation ultra-high-definition (UHD) IP camera, at ISE 2026 (Stand 4N900). Engineered for modern IP-base...
28/01/2026
Grass Valley has announced that Television Mobiles Ltd. (TVM), one of Europe's leading independent outside broadcast providers, has carried out a major refu...
28/01/2026
AI, graphics and virtual software power new production capabilities
FOR-A is bringing remarkable new technologies to FOMEX, the Future of Media Exhibition (ex...
28/01/2026
Continuing a longstanding collaboration, Riedel Communications and Nordic media technology company Media Tailor have once again joined forces to deliver a state...
28/01/2026
Pebble has appointed Paul Nagle-Smith as vice president for customer fulfilment, strengthening its senior leadership focus on customer delivery and operational ...
28/01/2026
Cloud playout solutions provider, Veset has announced that leading Mexican broadcaster, TV Azteca is using Veset Nimbus on AWS as a disaster recovery (DR) playo...
28/01/2026
Ensuring it can keep pace with a rapidly evolving live sports market, Balkan broadcast facility provider MVP Most Valuable Production has upgraded its flags...
28/01/2026
Akamai Technologies, Inc. (NASDAQ: AKAM), the cloud solutions provider that powers and protects life online, and Yospace, the leader in dynamic ad insertion tec...
28/01/2026
The renowned Reykjavik City Theatre (RCT) recently underwent a major intercom system upgrade using Clear-Com solutions. This milestone project utilizes Clear-C...
28/01/2026
Luxembourg, January 26, 2026 - SES S.A. ( SES or the Company ), a leading space solutions company, acknowledges the credit rating action announced by Fitch to...
28/01/2026
Share Share by:
Copy link
Facebook
X
Linkedin
Bluesky
Email...
28/01/2026
Share Share by:
Copy link
Facebook
X
Linkedin
Bluesky
Email...
28/01/2026
Share Share by:
Copy link
Facebook
X
Linkedin
Bluesky
Email...
28/01/2026
28 01 2026 - Media release Screen Australia refreshes Market & Audience approach...
28/01/2026
Boston Conservatory Orchestra Premieres a New Piano Concerto by Peter and Leonar...
28/01/2026
28 Jan 2026
VEON Notes Kyivstar Group Publication of Selected Full Year 2025 Fi...
28/01/2026
Rohde & Schwarz to host 2026 edition of its online event Demystifying EMC Rohde & Schwarz invites the global EMC community to join a crucial discussion on pre...
28/01/2026
Back to All News
The Wait Is Over: Teaser Trailer Drops for Jo Nesbo's Dete...
28/01/2026
Back to All News
Netflix Announces a Fictional Miniseries Inspired by the Marta del Castillo Case
Entertainment
28 January 2026
GlobalSpain
Link copied to ...
28/01/2026
Back to All News
Netflix Announces Santiago Mitres New Film Starring Ver nica L...
28/01/2026
Back to All News
Netflix Unveils the Teaser Trailer for Berlin and the Lady wit...
28/01/2026
Stadtwerke Wolfhagen Modernize Customer Management with AEP.energysuite from Arv...
27/01/2026
Click for Japanese version
Tokyo, Japan - January 27, 2026 - Akamai Technolo...
27/01/2026
L-R: Jonathan Cuchacovich, Sonia Kennebeck, Alan Fischer, Daeil Kim, Andrew Sta...
27/01/2026
Today, Spotify is proud to support our partner Backline, an industry-leading men...
27/01/2026
With nearly 29 million monthly listeners and clear momentum on Spotify, Net n Ve...
27/01/2026
January 14, 2026
We are proud to share that 25 Ontario, First Gulf's commercial project located just two minutes from our head office, has been recognized ...
27/01/2026
January 22, 2026
First Gulf is excited to share that a full-building lease has been secured at 625 Bronte Rd in Oakville, part of Bronte Station Business Park,...
27/01/2026
January 23, 2026
First Gulf continues to demonstrate its commitment to high-performance, sustainable real estate with 351 King Street East achieving BOMA BEST ...
27/01/2026
eds3_5_jq(document).ready(function($) { $(#eds_sliderM519).chameleonSlider_2_1({ content_source:......
27/01/2026
Nielsen will continue to drive growth and provide local audience measurement
in...
27/01/2026
Share Share by:
Copy link
Facebook
X
Linkedin
Pinterest
Bluesky
Email...
27/01/2026
Share Share by:
Copy link
Facebook
X
Linkedin
Pinterest
Bluesky
Email...
27/01/2026
Share Share by:
Copy link
Facebook
X
Linkedin
Pinterest
Bluesky
Email...
27/01/2026
Amagi Media Labs Limited, the only cloud-native SaaS provider offering end-to-end solutions across live production, content preparation, distribution, and monet...
27/01/2026
Miri Technologies Inc. today unveiled its V410 live 4K video encoder/decoder for streaming, IP-based production workflows and AV-over-IP distribution. Designed ...
27/01/2026
The Paul E. Tsongas Center at UMass Lowell in Massachusetts has chosen Ikegami cameras for incorporation into its broadcast-quality television production facili...
NAB Reflections: Scale Logic's Bob Herzan on Proactive Monitoring for Storage, Sports' Sophisticated Needs HMS tracks health' of Genesis storage products installed at customer sites By Jason Dachman, Chief Editor 
