For younger generations, paper bills, loan forms and even cash might as well be in a museum. Smartphones in hand, their financial services largely take place online.
The financial-technology companies that serve them are in a race to develop AI that can make sense of the vast amount of data the companies collect - both to provide better customer service and to improve their own backend operations.
Vietnam-based fintech company MoMo has developed a super-app that includes payment and financial transaction processing in one self-contained online commerce platform. The convenience of this all-in-one mobile platform has already attracted over 30 million users in Vietnam.
To improve the efficiency of the platform's chatbots, know-your-customer (eKYC) systems and recommendation engines, MoMo uses NVIDIA GPUs running in Google Cloud. It uses NVIDIA DGX systems for training and batch processing.
In just a few months, MoMo has achieved impressive results in speeding development of solutions that are more robust and easy to scale. Using NVIDIA GPUs for eKYC inference tasks has resulted in a 10x speedup compared to using CPU, the company says. For the MoMo Face Payment service, using TensorRT has reduced training and inference time by 10x.
AI Offers a Different Perspective Tuan Trinh, director of data science at MoMo, describes his company's use of AI as a way to get a different perspective on its business. One such project processes vast amounts of data and turns it into computerized visuals or graphs that can then be analyzed to improve connectivity between users in the app.
MoMo developed its own AI algorithm that uses over a billion data points to direct recommendations of additional services and products to its customers. These offerings help maintain a line of communication with the company's user base that helps boost engagement and conversion.
The company also deploys a recommendation box on the home screen of its super-app. This caused its click-through rate to improve dramatically as the AI prompts customers with useful recommendations and keeps them engaged.
With AI, MoMo says it can process the habits of 10 million active users over the course of the last 30-60 days to train its predictive models. In addition, NVIDIA Triton Inference Server helps unify the serving flows for recommendation engines, which significantly reduces the effort to deploy AI applications in production environments. In addition, TensorRT has contributed to 3x performance improvement of MoMo's payment services AI model inference, boosting the customer experience.
Chatbots Advance the Conversation MoMo's will use AI-powered chatbots to allow it to scale up faster when accommodating and engaging with users. Chatbot services are especially effective on mobile device apps, which tend to be popular with younger users, who often prefer them over making phone calls to customer service.
Chatbot users can inquire about a product and get the support they need to evaluate it before purchasing - all from one interface - which is essential for a super-app like MoMo's that functions as a one-stop-shop.
The chatbots are also an effective vehicle for upselling or suggesting additional services, MoMo says. When combined with machine learning, it's possible to categorize target audiences for different products or services to customize their experience with the app.
AI chatbots have the additional benefit of freeing up MoMo's customer service team to handle other important tasks.
Better Credit Scoring Credit history data from all of MoMo's 30 million-plus users can be applied to models used for risk control of financial services by using AI algorithms. MoMo has applied credit scoring to the lending services within its super-app. Since the company doesn't solely depend on traditional deep learning for tasks that are less complex, MoMo's development team has been able to obtain higher accuracy with shorter processing times.
The MoMo app takes less than 2 seconds to make a lending decision but is still able to reduce taking on risky lending targets with more accurate predictions from AI. This helps keep customers from taking on too much debt, and helps MoMo from missing out on potential revenue.
Since AI is capable of processing both structured and unstructured data, it's able to incorporate information beyond traditional credit scores, like whether customers spend their money on necessities or luxuries, to assess a borrower's risk more accurately.
Future of AI in Fintech With fintechs increasingly applying AI to their massive data stores, MoMo's team predicts the industry will need to evaluate how to do so in a way that keeps user data safe - or risk losing customer loyalty. MoMo already plans to expand its use of graph neural networks and models based on its proven ability to dramatically improve its operations.
The MoMo team also believes that AI could one day make credit scores obsolete. Since AI is able to make decisions based on broader unstructured data, it's possible to determine loan approval by considering other risks besides a credit score. This would help open up the pool of potential users on fintech apps like MoMo's to people in underserved and underbanked communities, who may not have credit scores, let alone good ones.
With around one in four American adults underbanked, which makes it more difficult for them to get a loan or credit card, and more than half of Africa's population completely credit invisible, which refers to people without a bank or a credit score, MoMo believes AI could bring banking access to communities like these and open up a new user base for fintech apps at the same time.
Explore NVIDIA's AI solutions and enterprise-level AI platforms driving innovation in financial services.
Most recent headlines
06/10/2025
France T l visions, France's leading broadcaster, has received the 2025 EBU ...
04/09/2025
Monumental Sports & Entertainment (MSE), in collaboration with Dalet, has been a...
30/08/2025
WASHINGTON The Federal Communications Commission has adopted its FY 2025 Regulatory Fees Order that establishes the regulatory fee rates for the broadcast stati...
29/08/2025
Australian Red Cross and SBS launch training to help workplaces in the fight aga...
29/08/2025
The National Film and Video Foundation (NFVF), an agency of the Department of Sp...
29/08/2025
L3Harris Technologies has concentrated decades of expertise across the entire enterprise to develop affordable and reliable best-of-breed solutions to rapidly c...
29/08/2025
BURBANK, Calif. The CW Network and the Pac-12 Conference have announced a new media rights deal that will extend their broadcast partnership beginning with the ...
29/08/2025
NEW YORK Gracenote has released a new analysis of its global video dataset showing that the number of FAST channels grew nearly 14% from Q1 2025 and 76% since 2...
29/08/2025
SAN JOSE, Calif. Harmonic has announced a series of improvements to its live sports streaming solution that the company said will improve fan engagement, protec...
29/08/2025
NEW YORK and LOS ANGELES Fox Corp. and YouTube TV last night announced a renewal of the full portfolio of Fox networks, including Fox News Channel, Fox Business...
29/08/2025
Budapest, Hungary, August 2025 - The integration of Microsoft Teams Rooms (MTR) with Lightware's Taurus universal matrix switchers delivers a new level of f...
29/08/2025
Frequency, the engine behind many of the world's best-known streaming television channels, today announced it will launch Studio Live, a next-generation uni...
29/08/2025
In an era when AI and cyber resilience are essential, Scality will mark the 10th anniversary of Scality Day on October 16, 2025 in Paris. This flagship global e...
29/08/2025
Disguise's In-House Creative and Technical Teams Pre-Visualised, Programmed and Delivered Content for the Experience, All Powered by EX 3+
Technology solu...
29/08/2025
Disguise will be demonstrating the latest workflows for TV, film and live events on a number of partner booths at the show
Disguise, the industry-leading tech...
29/08/2025
STOCKHOLM, Sweden Accedo will showcase Accedo Compose, its AI agent-powered modular orchestration layer that assists streaming providers in transitioning client...
29/08/2025
LOS ANGELES Cineverse has announced that it is working with Xperi to bring four of its streaming channels to automobiles for the first time as part of the DTS A...
29/08/2025
DALLAS & ATLANTA Gray Media has announced an agreement with the sports streaming service Victory+ to simulcast 17 Dallas Stars NHL games in 15 television market...
29/08/2025
NEW YORK AND CULVER CITY Comcast NBCUniversal and Amazon have announced new and extended distribution agreements that will expand the content available on their...
29/08/2025
FOOTHILL RANCH, Calif. RED Digital Cinema will feature its Cine-Broadcast Module supporting live broadcast workflows during IBC2025, Sept. 12-15, at the RAI Ams...
29/08/2025
29 Aug 2025
Kyivstar Rings Opening Bell at Nasdaq Marking Landmark Listing and ...
29/08/2025
More than half of all NFL games live on Sky for the first timeFriday 29 August 2025
Sky Sports has announced a new three-year deal with the NFL, extending its ...
29/08/2025
Back to All News
RIV4LRIES: The Trailer of the New Series With Samuele Carrino ...
29/08/2025
Get ready for an inspiring and emotional insight into the world of competitive Irish dancing with My Story: Tomi Champion of the World airing on RT 2 this monda...
29/08/2025
RT has today announced that David McCullagh is to be the new presenter of RT Radio 1's flagship Today programme, which airs every weekday at 10am, replaci...
28/08/2025
By Kristin Feeley, Director, Documentary Film & Artist Programs
If you want to tell untold stories, if you want to give voice to the voiceless, you've got ...
28/08/2025
Directed by Steven Bognar and Julia Reichert, Sundance Institute-supported Amer...
28/08/2025
Corridos have been a cornerstone of M sica Mexicana for generations, telling stories rooted in everyday life. Now, a new chapter is taking shape: motivational c...
28/08/2025
Los corridos han sido un pilar de la M sica Mexicana durante generaciones, contando historias enraizadas en la vida cotidiana. Ahora, un nuevo cap tulo est tom...
28/08/2025
Earlier this month, we promised our Verano Forever party would bring the heat, a...
28/08/2025
L3Harris will provide the Polish F-16V fleet with the Viper Shield electronic warfare system as part of an upgrade program....
28/08/2025
Bilbao, August 26, 2025 - AgileTV, an international television and video technol...
28/08/2025
Ken Wilkinson is an Emmy Awards nominated New York audio engineer who specialises in production sound mixing for film, commercial, episodic and documentary work...
28/08/2025
NEW YORK FuboTV today announced that it will launch Fubo Sports, a skinny bundle that focuses on sports with a subscription price of $56 monthly....
28/08/2025
NEVADA City, Calif. At IBC2025, Sept. 12-15 at the RAI Amsterdam, Telestream will debut its new Global Ingest strategy, introducing a next-generation ingest arc...
28/08/2025
Dr. Rhoda Bernard Releases Groundbreaking Debut Book on Accessible Arts Educatio...
28/08/2025
TAG Video Systems, the leader in software-based IP end-to-end workflow monitoring, deep probing, and real-time visualization, has named Oliver Gappa as Sales Di...
28/08/2025
AI-based voice enhancement will be among a series of innovations making their IBC 2025 debut on the DHD stand B46 in Hall 8 at the RAI Amsterdam Convention Cent...
28/08/2025
Telef nica Servicios Audiovisuales (TSA), the leading system integrator and service provider in the media sector in Spain, with the support of Appear, the globa...
28/08/2025
To fully immerse sailing fans in the world's biggest offshore yacht race, production company, Optical Media turned to LiveU's On-site Production solutio...
28/08/2025
Working with Calrec on its most recent overhaul, radio and television broadcaster, WNED has migrated to a fully IP infrastructure with multiple Type R consoles,...
28/08/2025
Cleeng, the Subscriber Retention Management (SRM ) inventor, has unveiled Cleeng Pro, the first-ever direct-to-consumer (D2C) subscription management platform t...
28/08/2025
Zixi, the industry leader in live broadcast-quality video over IP, today announced that French media distribution platform OKAST has selected Zixi to enable rel...
28/08/2025
Solution offers a streamlined, speaker-free architecture to optimize integration with premium external loudspeakers and advanced loudness metering
Nixer Pro Au...
28/08/2025
Cinegy, the premier provider of software-defined television technology, has announced a strategic partnership with Vision One Touch Film Production Services L.L...
28/08/2025
Telestream, a global leader in media workflow technologies, will debut its new Global Ingest strategy at IBC2025, introducing a next-generation ingest architect...
28/08/2025
Tier 1 operator selects Broadpeak to power high-performance, unified CDN solution across Norway, Sweden and Finland
Broadpeak, a leader in streaming and moneti...
28/08/2025
Leading video software provider, Synamedia, today announced that 24 Frames Digital, one of India's leading live event streaming service providers, has chose...
28/08/2025
Meet VisualOn at IBC2025: See What's Next in AI-Powered Video Streaming Join VisualOn at IBC2025 and discover how our AI-driven Optimizer and advanced media...
For younger generations, paper bills, loan forms and even cash might as well be in a museum. Smartphones in hand, their financial services largely take place online.
