Manchester Airports Group chooses Sennheiser DW series headsets for control room operators

The Challenge

Given the proximity of some of the car parks to the air strip and subsequent aircraft noise, sudden sound surges were beginning to cause concerns for many of the staff. A Health & Safety representative identified the problem and confirmed that there was a moderate risk of this occurring on a general basis. They informed management that specialised headsets would be required to eliminate the chance of staff suffering from these effects.

In addition, the nature of the work at Manchester Airports Group meant that operators needed headsets that were quick to charge with a good battery life, and since staff often have to remain mobile while on the phone, a wireless solution would increase safety and flexibility.

The solution

A supplier recommended Sennheiser's DW series of headsets, which fulfilled all of the requirements and importantly would guard against the risk of sound surges due to their acoustic shock protection. Initially, six headsets were taken for a trial period of three weeks, with staff invited to test both single and double-sided models. Feedback was extremely positive:

We chose the Sennheiser DW largely because of the added protection they provided, and after trialling the headsets the team were happy that these would be good for use within the control room said Charlotte Wienholt, Car Park Control Room manager at Manchester Airport They are wireless which is a must for us, the sound quality is also very good. We were able to choose from single or double headsets and it is great that team members were able to pick what was most suitable one for them.

The DW series places an emphasis on comfort, durability and quality with HD audio and ultra-noise cancelling microphones to ensure consistent performance regardless of environment. Importantly it also includes patented ActiveGard protection.

In addition, Manchester Airports Group required headsets that would last for a full shift, are quick to charge, and that offer stable wireless functionality to avoid the dangers of having wires strewn around desks in a mobile workstation. The DW series offers up to 12 hours of talk time and up to 180m range with independent headset volume control, offering a good degree of flexibility away from the desk.

Charlotte said she wouldn't hesitate to recommend Sennheiser's DW series to other companies, stating They are very practical to use in our environment, especially as the headsets are wireless. The headsets can easily be charged via a docking station or USB cable too and don't take long to charge.

About Manchester Airports Group

Manchester Airports Group is the country's largest UK-owned airport operator, serving 42 million passengers every year. At Manchester, 23 operators are employed for the control room, with a team that works 12 hour shifts in small crews. All of the operators use headsets to answer intercom calls from car park pay stations and barriers.

About ActiveGard

ActiveGard takes a different approach to acoustic shock protection compared to most traditional systems. In order to comply with EU Directives, headsets must limit the level of audio for sudden loud sounds to 135dB in order to prevent permanent damage to hearing. This level can still be very uncomfortable for the user however, and usually fully distorts the audio being played. ActiveGard instantly compresses undesirable audio before it reaches your ear without distorting it, safeguarding the user completely and ensuring that audio remains at a comfortable listening level.

The DW Series

The DW series is available in a range of guises, from the DW Office with a choice of ear hook or headband wearing style to the Pro1 and Pro2's choice of single and double-sided headsets. Each offers superb comfort and flexibility to the user, with a range of technology designed to offer the very best in call quality and protection, regardless of environment. The DW also comes with a stylish charging and control unit, with a magnetic cradle for fast and easy charging and a battery power indicator for instant notification of battery status. Headsets can be configured instantly for desk phone or softphone modes, resulting in a solution that's capable of handling all of today's modern office needs.

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