Singapore, 26 September 2013 - StarHub, in collaboration with Asurion, the global leader in technology protection services, today introduced Singapore's first mobile phone after-sales support plan for its mobile post-paid customers. With SmartSupport, customers can easily seek remote technical support for their phone or replace a defective or misplaced phone in as soon as four hours. In addition, they can use the SmartSupport mobile app to back up phone data in the cloud as well as enjoy a suite of mobile security and privacy utilities.
Many customers are concerned about misplacing or damaging their phones as losing invaluable data, such as contacts, photos and videos can be agonising, even if it's only for a brief moment, said Mr Chan Kin Hung, Head of Personal Solutions, StarHub. We are very happy to offer SmartSupport, which enables our customers to enjoy complete peace-of-mind, from getting a replacement phone quickly and easily to knowing that their data is backed up securely. With StarHub's SmartSupport, assistance is just a phone call or mouse click away.
Asurion is the world's largest provider of handset protection services, partnering leading mobile carriers in markets including the United States and Japan, to serve more than 115 million subscribers across the globe, said Mr Bob McDougall, General Manager, Asurion Asia Pacific. Today, we are proud to extend our mobile support services to even more customers by partnering Singapore's StarHub.
Customers who have technical issues with their phone can call the SmartSupport helpdesk experts who will provide remote troubleshooting or offer essential tips on getting started with a new phone, such as importing mobile contacts and discovering new features. The SmartSupport hotline is open from 8 am to 12 midnight daily and will operate round-the-clock by the end of the year.
If a SmartSupport user needs to swop or replace the enrolled phone, he or she can initiate a service request by calling the SmartSupport hotline. For successfully processed service requests before 2pm from Monday to Saturday, the customer will receive the replacement phone in as soon as four hours within Singapore. The service is also available if the customer loses the phone overseas.
StarHub also recognises that mobile users are even more concerned about the personal information stored in their phone. Using the SmartSupport app and web portal at www.starhub.com/smartsupport, customers can enjoy a data backup service that stores contacts, photos and videos in the cloud as well as conveniently retrieve backed-up content and transfer them to the replacement mobile phone. Other features include locating the misplaced phone, remote wiping of data and scanning the phone for malware and malicious apps.
From 27 September 2013, customers who sign up for or renew their StarHub Mobile post-paid plan with a new Samsung GALAXY Note 3 or Samsung GALAXY S4, can subscribe to SmartSupport. The service will be available for any new mobile phone purchase from StarHub by November 2013.
Please see below for details on SmartSupport:
Mobile phone after-sales support plan
SmartSupport Plus
Monthly fee (w/GST)
$8
$10
$12
$12
Recommended retail price of mobile phone
Most recent headlines
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
07/10/2026
Dalet, a leading technology and service provider for media-rich organizations, today announced the latest Long-Term Supported (LTS) release of Dalet Flex. Build...
06/09/2026
June 9 2026, 23:00 (PDT) Dolby and MagentaTV Bring Fans Closer to the FIFA Worl...
20/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
20/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
20/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
20/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
20/08/2026
IPC Expands Brazilian Presence with New Channel Partner CCATech
Industry veterans Carlos Abrah o and Bruno Lopes strengthen local support and expand IPCs prese...
20/08/2026
Zixi Enters Mauritius Market Through Strategic Deployment with MTC Jockey Club
Worlds Oldest Horse Racing Club in the Southern Hemisphere Selects Zixis Softwar...
20/08/2026
LA JOLLA, CA-Scripps Research assistant professor Tiantian Liu has received a five-year NIAID DP2 award from the National Institute of Allergy and Infectious Di...
20/08/2026
Audiences reveal appetite for multicultural Australia on-screen 20 August 2026
Dr Georgie McClean, Dr Rebecca Huntley (L-R)
By Dr Georgie McClean and Dr Rebec...
20/08/2026
How Mavis Studio Is Expanding Live Production Teaching at Sussex
Brie Clayton August 19, 2026
0 Comments
Hero image displays a student about to mix be...
20/08/2026
Vertical Unscripted Series Legal Queens Captured with Blackmagic Design
Brie Clayton August 19, 2026
0 Comments
Reality TV veteran Eric Gardner create...
19/08/2026
As the cost of IP nears price parity with traditional SDI, Reynolds argues that ...
19/08/2026
A private 5G bubble was chosen instead of traditional broadcast RF for the race ...
19/08/2026
(L-R) Rafael Manuel and Isabel Sicat attend the Filipi ana premiere during the 2026 Sundance Film Festival at The Ray Theatre on January 23, 2026, in Park Cit...
19/08/2026
Studio owners invited to have their say on rates cuts
The Music Producers Guild (MPG) are inviting UK-based studios to take part in an in-depth survey that ...
19/08/2026
Vintage-inspired desktop interface revealed
Harrison's latest hardware offering sees them head into the world of audio interfaces, delivering a 10-in/12...
19/08/2026
Granular effect remains locked to scale and tempo
Described as your dream granular effect , Minimal Audio's latest creation is capable of turning any s...
19/08/2026
First polyphonic SWAM instrument incoming
Audio Modeling's latest physical-modelling orchestral instrument is just around the corner, and is now availab...
19/08/2026
World Cup Games Generate 84 Billion Minutes Across FOX, Fox Sports 1 and NBCU...
19/08/2026
July brought typical peak-holiday drops in viewership, driven primarily by viewers stepping away from screens and a visible decline in reach across both traditi...
19/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
19/08/2026
Henry joins BCE as the company accelerates its commercial strategy and expands its international presence across the media, broadcast and technology markets. He...
19/08/2026
iWedia, a leading provider of software solutions for connected TV devices, today announced a major milestone in Android platform optimization with the successfu...
19/08/2026
NTP Technology announces that ST 2110-30 audio-over-IP connectivity with AES67 and RAVENNA capabilities is now available for the brand's world-class audio i...
19/08/2026
Net Insight has been selected to provide its Nimbra platform by the service provider Big Blue Marble, formerly ORS Group, as the core media transport solution f...
19/08/2026
LiveU has supported Coventry City FC and several other top-flight UK football clubs through one of their most demanding live production challenges of the year, ...
19/08/2026
Nature Seekers Documentary Shot with Blackmagic URSA Cine 12K LF
Brie Clayton August 18, 2026
0 Comments
Filming endangered turtles required camera...
19/08/2026
Neyrinck Brings D-Control Consoles Back to Life on Apple Silicon with D-Control ...
19/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
19/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
19/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
19/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
19/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
19/08/2026
Riedel Communications today announced that Edith Cowan University (ECU) in Perth, Australia, implemented a comprehensive communications infrastructure that brin...
19/08/2026
QuickLink, a leading provider of award-winning video production and remote guest contribution solutions, will spotlight a major leap forward in remote guest con...
19/08/2026
Integrated platform melds media asset management, playout automation and newsroom workflows
EMAM, PlayBox Neo and SNEWS have officially launched Nuvex, a conne...
19/08/2026
Screen Australia releases the Private Investment Toolkit to strengthen screen in...
19/08/2026
Do Aussies truly value local content? Unpacking Screen Currency 2026 with Deirdr...
19/08/2026
There's an early Christmas gift for Bookish fans, as UKTV confirms the re-commission of the hit U&alibi drama, created by and starring Mark Gatiss. Viewers ...
19/08/2026
Wednesday 19 August 2026
Sky gives sports fans the chance to watch multiple liv...
19/08/2026
On Saturday September 5 Katie Taylor will step into the ring for the fight of her life against Flora Pili in front of 80,000 fans in Croke Park. A legendary fig...
18/08/2026
SportStream 2026, a free three-day virtual event, will take place September 15-17. One registration provides access to all three days of live programming and on...
18/08/2026
BeckTV will introduce BeckFlow to the European market at IBC2026, demonstrated on the Providius stand (10.F53).
BeckFlow is a web-based schematic documentation...
18/08/2026
Boland Communications will introduce a SMPTE ST 2110 input option for its 4K monitors at IBC2026, along with a new 55-inch super-narrow bezel display for video ...
18/08/2026
Dolby Laboratories and the Seattle Seahawks have announced a partnership integrating Dolby OptiView into the Seahawks' live streaming coverage, making the S...
18/08/2026
For BMG Executive Producer of Sports Production, Graham Taylor, producing live s...
18/08/2026
TMRW Sports has appointed Rufus Hack as President of Golf, a newly created role in which he will lead the company's golf businesses including TGL presented ...
Singapore, 26 September 2013 - StarHub, in collaboration with Asurion, the global leader in technology protection services, today introduced Singapore's first mobile phone after-sales support plan for its mobile post-paid customers. With SmartSupport, customers can easily seek remote technical support for their phone or replace a defective or misplaced phone in as soon as four hours. In addition, they can use the SmartSupport mobile app to back up phone data in the cloud as well as enjoy a suite of mobile security and privacy utilities.
