Stevenage, UK, November 28th 2022: East and North Hertfordshire NHS Trust is today launching Enquire, a new intelligent virtual assistant powered by IBM Watson Assistant on IBM Cloud, to support its human resources team's ability to handle queries from its 6500 staff.
Enquire has been created specifically for East and North Hertfordshire NHS Trust to alleviate the administrative workload of Human Resources employees, freeing up their time for more complex, value adding tasks, while providing a 24-7 support service for all staff.
Managing wellbeing and helping staff deal with the extra pressures on the health service is a top priority for the Trust. During the pandemic, the Trust's HR department faced a sharp increase in enquiries, leading the team to seek solutions that leverage technologies such as Artificial Intelligence (AI) and automation to drive efficiencies and improve the response time for employee queries.
Developed by IBM Expert Labs in collaboration with the Trust and over fifteen subject matter experts, Enquire runs on IBM Cloud and is powered by IBM Watson Assistant, which uses AI to understand customers in context to provide fast and consistent answers across any application, device or channel. Its intelligent natural language processing technology makes it capable of understanding conversational language, moving beyond information transfer toward executing tasks, and ensuring the response it provides is relevant and accurate.
During pre-launch trials, staff had the opportunity to ask questions relating to management training, policies and regulations, rota and pay, and other general employment topics. Enquire has also been designed to continuously improve its ability to satisfy employee requests. Any unresolved queries will be considered for inclusion in ongoing upgrades, further expanding the scope of employee needs it can accommodate.
Thomas Pounds, chief people officer at East and North Hertfordshire NHS Trust, said: It is really important that our staff have instant access to the information they need at a time that suits them. Enquire has been designed and built to do exactly that.
It will not only provide 24/7 support to our key frontline staff, but means that our HR department can focus on work that provides greater value for the organisation. We look forward to making further developments to Enquire based on the needs of our workforce.
Kate Robinson, Managing Director, IBM Technology, UK & Ireland said: The NHS is one of the UK's most critical institutions and has faced growing pressure in recent years as a result of the pandemic and staff shortages.
We are proud to have developed this innovative resource in collaboration with East and North Hertfordshire NHS Trust to help alleviate pressure on the HR team and enable them to provide an even greater level of support for the hard-working staff of the Trust.
We look forward to continuing to help NHS organisations across the country to address key challenges and deliver the best care possible by leveraging the power of modern technologies such as AI, automation and hybrid cloud.
Subscribe to email
Release Categories
AI
For further information: IBM Media Contact: Hannah Aroesti Email: haroesti@webershandwick.com Mobile: + 44 (0) 7557 877 051
Most recent headlines
27/12/2025
Share Share by:
Copy link
Facebook
X
Whatsapp
Pinterest
Flipboard...
26/12/2025
Share Share by:
Copy link
Facebook
X
Whatsapp
Pinterest
Flipboard...
26/12/2025
Share Share by:
Copy link
Facebook
X
Whatsapp
Pinterest
Flipboard...
25/12/2025
Holiday lights are twinkling, hot cocoa's on the stove and gamers are settling in for a well-earned break.
Whether staying in or heading on a winter getawa...
24/12/2025
What is AI good for? Posted by MTI Film on December 24, 2025
What is AI good for?
What is AI good for?
It's been three years since ChatGPT first cap...
24/12/2025
Share Share by:
Copy link
Facebook
X
Whatsapp
Pinterest
Flipboard...
24/12/2025
Share Share by:
Copy link
Facebook
X
Whatsapp
Pinterest
Flipboard...
24/12/2025
Share Share by:
Copy link
Facebook
X
Whatsapp
Pinterest
Flipboard...
24/12/2025
Share Share by:
Copy link
Facebook
X
Whatsapp
Pinterest
Flipboard...
24/12/2025
Share Share by:
Copy link
Facebook
X
Whatsapp
Pinterest
Flipboard...
24/12/2025
Back to All News
The Boyfriend' Season 2 Unveils Heartwarming Trailer, Key...
24/12/2025
Back to All News
Love, Fights, and Everything in Between: Badly in Love' Returns for Season 2
Entertainment
24 December 2025
GlobalJapan
Link copied t...
24/12/2025
Scripps Research study links sleep variability with sleep apnea and hypertension How consumers' digital activity trackers could enable personalized health s...
23/12/2025
How guilas Cibae as Dominican Winter League Games Are Locally Produced for Glob...
23/12/2025
BitFire's Jim Akimchuk on Supplying Scalability and Customization in the Clo...
23/12/2025
CAMB.AI Enables European Athletics to Offer Multi-Language SupportPlan is to eventually offer translation into all languages spoken in EuropeBy Ken Kerschbaumer...
23/12/2025
Analysis: As sports media values trend negative, scarcity and quality are king By Callum McCarthy, Editor-at-Large
Monday, December 22, 2025 - 14:08
Print ...
23/12/2025
ESPN, Disney, and NBA Return to the Animated Altcast Fray With Second Edition of...
23/12/2025
End the Year on a High Note and Donate to the Sports Broadcasting Fund Today! By Ken Kerschbaumer, Editorial Director
Tuesday, December 23, 2025 - 12:25 pm
...
23/12/2025
The year is winding down, the weather outside is frightful, and it's the perfect time to escape into a story that warms the heart. For listeners looking for...
23/12/2025
A Zeus motor is hot fire tested at L3Harris' Camden, Arkansas, solid rocket ...
23/12/2025
Share Share by:
Copy link
Facebook
X
Whatsapp
Pinterest
Flipboard...
23/12/2025
Share Share by:
Copy link
Facebook
X
Whatsapp
Pinterest
Flipboard...
23/12/2025
Lightware will exhibit several major product innovations at ISE 2026, including the new USB-C BOOSTER-V1, Google Meet. integration for various Taurus UCX models...
23/12/2025
Share Share by:
Copy link
Facebook
X
Whatsapp
Pinterest
Flipboard...
23/12/2025
Share Share by:
Copy link
Facebook
X
Whatsapp
Pinterest
Flipboard...
23/12/2025
Share Share by:
Copy link
Facebook
X
Whatsapp
Pinterest
Flipboard...
23/12/2025
Share Share by:
Copy link
Facebook
X
Whatsapp
Pinterest
Flipboard...
23/12/2025
Share Share by:
Copy link
Facebook
X
Whatsapp
Pinterest
Flipboard...
23/12/2025
Taking the Stage at Carnegie Hall-On a Global Scale Boston Conservatory Orchestra students reflect on their epic concert marking the 80th session of the UN Gene...
23/12/2025
Back to All News
Netflix's The Great Flood and Culinary Class Wars 2 Top Gl...
23/12/2025
Back to All News
Stranger Things By the Numbers: How the Global Phenomenon Shap...
23/12/2025
Experience the power of WO Automation for Radio's newest service, the System Effectiveness Review. Designed to help you achieve more, a System Effectiveness...
23/12/2025
23 Dec 2025
VEON's Beeline Kazakhstan and Rakuten Symphony Collaborate to A...
23/12/2025
Back to All News
How Steamy Can It Get? Single's Inferno' Season 5 Pre...
23/12/2025
Back to All News
33 Million Global Viewers on Netflix Watched Jake Paul vs. Ant...
23/12/2025
New technique lights up where drugs go in the body, cell by cell Scripps Research scientists developed a technique that maps drug binding in individual cells th...
22/12/2025
SVG New Sponsor Spotlight: Presidio's Neerav Shah on the Role of Its Captiva...
22/12/2025
Hitting the bullseye: Sky Sports readies itself for the biggest PDC World Darts ...
22/12/2025
Unique skillset: Bringing new directors to the world of darts at The Worlds with...
22/12/2025
Gravity Media prepares for a flight of fancy with the PDC World Darts Championsh...
22/12/2025
One hundred and eighty: Gravity Media on hitting the production bullseye at the ...
22/12/2025
The Famous Group's Jon Slusser on Fascinating Fans Through Immersive Content...
22/12/2025
ESPN's Meg Aronowitz on Continuing High-Quality Broadcasts of Collegiate Spo...
22/12/2025
ESPN Takes Data-Driven Storytelling to New Heights with MNF Playbook with Next ...
22/12/2025
For a decade, popular German podcast Fest & Flauschig has hosted an annual Chris...
22/12/2025
Paramount Scores Largest Share Increase Among Distributors as Paramount and CBS...
22/12/2025
New multi-year deal integrates Roku's data to fuel Nielsen's measurement suite
Roku gains access to Nielsen's streaming ratings, showing The Roku C...
Stevenage, UK, November 28th 2022: East and North Hertfordshire NHS Trust is today launching Enquire, a new intelligent virtual assistant powered by IBM Watson Assistant on IBM Cloud, to support its human resources team's ability to handle queries from its 6500 staff.
