Stevenage, UK, November 28th 2022: East and North Hertfordshire NHS Trust is today launching Enquire, a new intelligent virtual assistant powered by IBM Watson Assistant on IBM Cloud, to support its human resources team's ability to handle queries from its 6500 staff.
Enquire has been created specifically for East and North Hertfordshire NHS Trust to alleviate the administrative workload of Human Resources employees, freeing up their time for more complex, value adding tasks, while providing a 24-7 support service for all staff.
Managing wellbeing and helping staff deal with the extra pressures on the health service is a top priority for the Trust. During the pandemic, the Trust's HR department faced a sharp increase in enquiries, leading the team to seek solutions that leverage technologies such as Artificial Intelligence (AI) and automation to drive efficiencies and improve the response time for employee queries.
Developed by IBM Expert Labs in collaboration with the Trust and over fifteen subject matter experts, Enquire runs on IBM Cloud and is powered by IBM Watson Assistant, which uses AI to understand customers in context to provide fast and consistent answers across any application, device or channel. Its intelligent natural language processing technology makes it capable of understanding conversational language, moving beyond information transfer toward executing tasks, and ensuring the response it provides is relevant and accurate.
During pre-launch trials, staff had the opportunity to ask questions relating to management training, policies and regulations, rota and pay, and other general employment topics. Enquire has also been designed to continuously improve its ability to satisfy employee requests. Any unresolved queries will be considered for inclusion in ongoing upgrades, further expanding the scope of employee needs it can accommodate.
Thomas Pounds, chief people officer at East and North Hertfordshire NHS Trust, said: It is really important that our staff have instant access to the information they need at a time that suits them. Enquire has been designed and built to do exactly that.
It will not only provide 24/7 support to our key frontline staff, but means that our HR department can focus on work that provides greater value for the organisation. We look forward to making further developments to Enquire based on the needs of our workforce.
Kate Robinson, Managing Director, IBM Technology, UK & Ireland said: The NHS is one of the UK's most critical institutions and has faced growing pressure in recent years as a result of the pandemic and staff shortages.
We are proud to have developed this innovative resource in collaboration with East and North Hertfordshire NHS Trust to help alleviate pressure on the HR team and enable them to provide an even greater level of support for the hard-working staff of the Trust.
We look forward to continuing to help NHS organisations across the country to address key challenges and deliver the best care possible by leveraging the power of modern technologies such as AI, automation and hybrid cloud.
Subscribe to email
Release Categories
AI
For further information: IBM Media Contact: Hannah Aroesti Email: haroesti@webershandwick.com Mobile: + 44 (0) 7557 877 051
Europe Stories
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
04/08/2026
Dalet, a leading technology and service provider for media-rich organizations, t...
04/07/2026
April 7 2026, 19:00 (PDT) Detective Conan: Fallen Angel of the Highway Opens in...
01/06/2026
January 6 2026, 05:30 (PST) Dolby Sets the New Standard for Premium Entertainment at CES 2026
Throughout the week, Dolby brings to life the latest innovatio...
02/05/2026
Dalet, a leading technology and service provider for media-rich organizations, t...
01/05/2026
January 5 2026, 18:30 (PST) NBCUniversal's Peacock to Be First Streamer to ...
14/04/2026
ToolsOnAir and Omnistream Bring Mobile SRT Contribution into Professional 24/7 P...
14/04/2026
Captures a trio of renowned polysynths
The latest software to join AIR Music Tech's extensive catalogue captures the sound of three sought-after polysyn...
14/04/2026
Free offering includes 10 powerful plug-ins
United Plugins have announced the launch of a new bundle that brings together 10 of their pro-audio plug-ins, an...
14/04/2026
Julian Coryell joins virtual session player line-up
Announced at NAMM 2026, Celemony's Tonalic kits DAW users out with real performances by world-class ...
14/04/2026
X-Rite Pantone Color Academy Grand Opening in Shanghai
On March 27, 2026, X-Rite Pantone, the global authority in color standards and color science, held the...
14/04/2026
14 Apr 2026
VEON and JazzWorld Receive Competition Commission of Pakistan Appro...
14/04/2026
Tuesday 14 April 2026
Nicola Coughlan and Aimee Lou Wood to host next two episo...
14/04/2026
Lead writer and executive producer Jack Lothian joins alongside lead director Je...
14/04/2026
Wuppertal April 14, 2026
Thomas Riedel Acquires Premium Manufacturer ARRIStrategic Alignment With the Riedel Group for Innovation and Growth
Thomas Riedel, f...
14/04/2026
New Service Simplifies Integration of AI Applications with Exceptional Reliabili...
14/04/2026
Luxembourg, April 14, 2026 - SES, a leading space solutions company, today annou...
13/04/2026
ToolsOnAir Composition Builder 2026 Boilerplate
More Details: The Composition Builder 2026 application for macOS enables TV stations and Live Event broadcast...
13/04/2026
ToolsOnAr just:live pro 2026 Boilerplate
More Details: just:live pro 2026 is a Multi-Channel Live Production Playout solution for video and static or real-ti...
13/04/2026
ToolsOnAr just:play pro 2026 Boilerplate
More Details: just:play pro 2026 is a Multi-Channel automated 24/7 Master Control playout solution with SD, HD and U...
13/04/2026
ToolsOnAr live:cut 2026 Boilerplate
More Details: live:cut is an option to just:in mac pro 2025 and enables multicamera production workflows for up to 16 cam...
13/04/2026
ToolsOnAir Just In Mac Lite NDI 2026 Boilerplate
More Details: The Just In Mac Lite NDI application is a streamlined media capture solution designed specific...
13/04/2026
ToolsOnAir Just In Mac Lite 2026 Boilerplate
More Details: The Just In Mac Lite application is a streamlined media capture solution designed specifically for...
13/04/2026
ToolsOnAir just:in mac pro 2026 Boilerplate
More Details: just:in mac pro is a macOS-based client-server multichannel capture solution to record SDI, HDMI, N...
13/04/2026
Intuitive EQ plug-in gets an upgrade
Following its official launch back in February 2026, Musik Hack's intuitive EQ plug-in has been treated to its firs...
13/04/2026
Flagship soft synth collection expanded
The latest version of UVI's flagship vintage-inspired soft synth collection has just arrived, expanding the suit...
13/04/2026
Free version of innovative string library arrives
Released in October 2025, Lux Orchestral Strings was said to be Sonuscore's most ambitious library to ...
13/04/2026
The Girls' Research Camp is part of the Technology - Future in Bavaria edu...
13/04/2026
Rohde & Schwarz transforms submarine communications for real time underwater dom...
13/04/2026
Rohde & Schwarz enables Pulsar signal simulation to support next-generation navi...
13/04/2026
Monday 13 April 2026
Global environmental action NGO WRAP brings recycling to l...
13/04/2026
J nger Audio has joined the EBU ADM Implementers Group (ADM-IG) as a founding me...
13/04/2026
FOX Latin America Announces The Launch Of The FOX Channel In Central America And...
13/04/2026
No amps, no safety net The biggest challenge was the music itself. Everything in the film is acoustic and unamplified. The theme itself is kind of hard to expl...
13/04/2026
RT Radio 1 has today launched a significant step in its ongoing strategic evolution. Following the launch of its brand-new schedule late last year, RT Radio 1...
13/04/2026
The Late Late Show Opening Act, the search for Ireland's newest country musi...
13/04/2026
RT has today announced the appointment of Annemarie Britz to the position of Chief Financial Officer, RT following a public competition.
Annemarie Britz is c...
12/04/2026
Headphone system designed for immersive monitoring
With the demand for immersive audio showing no signs of slowing down, lots of companies are turning their...
11/04/2026
Engineer collective welcome Freddy Knop
Infrasonic, an award-winning collective of audio engineers operating out of Nashville and Los Angeles with credits r...
10/04/2026
After launching the Spotify Podcast Awards in Mexico last year, we brought the fan-voted celebration to Paris this week for its first edition in France. Hosted ...
10/04/2026
Powered and unpowered live PA ranges upgraded
Yamaha have just refreshed four of their hugely popular PA speaker ranges, delivering significant improvements...
10/04/2026
Underlying plug-in & VI technology now available to others
UJAM's latest announcement sees the company open up' Gorilla Engine, the development pla...
10/04/2026
Luxembourg, April 10, 2026 - SES, a leading space solutions company, announces that it has entrusted BNP Paribas with the implementation of a liquidity agreemen...
10/04/2026
What can I watch on UKTV and stream on U this week?
This week on UKTV and the free streaming service U, viewers can watch a range of new and returning programm...
10/04/2026
Five-part Sky Original drama airs nightly on Sky Mix and Sky Atlantic from 20 Ap...
09/04/2026
Staines-upon-Thames, UK, 09, April, 2026 - Yospace, the trusted leader in Dynam...
09/04/2026
just:play pro 2026 and just:live pro 2026 Sneak Preview News for NAB 2026
More Details:At NAB 2026, ToolsOnAir will showcase just:play pro 2026 and just:live p...
09/04/2026
just:in mac pro 2026 - The Next Level of Professional Recording on macOS at NAB ...
09/04/2026
Spotify has always been about putting listeners in the driver's seat. Today, people don't just want more ways to spend their time; they want that time t...
Stevenage, UK, November 28th 2022: East and North Hertfordshire NHS Trust is today launching Enquire, a new intelligent virtual assistant powered by IBM Watson Assistant on IBM Cloud, to support its human resources team's ability to handle queries from its 6500 staff.
