Booth 5D1-04:OKNO-TV, a leading broadcast systems integrator, has launched a new support service for its clients based within the APAC region. Unique within the systems integration marketplace the service provides an unparalleled value-add for clients highlighting the companys continued commitment to customer satisfaction and emphasising its first-class support service.
Standard Tier 1 and Tier 2 support packages include multilingual telephone, email and remote support within the customers local time zone. OKNO-TV can also offer an enhanced option, which includes 24/7 monitoring of onsite systems including dependent onsite hardware. Live data can be monitored from a dedicated network operations centre that can be accessed via OKNO-TVs new secure online portal.
Jon Flay, OKNO-TV Managing Director says, Its very important that we can provide creative solutions and value add. We always put our customers at the centre of our operations and by adding an all-encompassing support service with regional language we demonstrate our ability to service customers around the world. Our enhanced support provision answers the needs of our growing customer base and builds on our philosophy of providing an extension to our customers engineering teams.
The extended support service includes a full ITIL-based incident, problem and change management process. The new OKNO-TV online support portal gives users secure access to incident reporting/management and change management information specific to their systems as well as an OKNO-TV knowledge base.
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Booth 5D1-04:OKNO-TV, a leading broadcast systems integrator, has launched a new support service for its clients based within the APAC region. Unique within the systems integration marketplace the service provides an unparalleled value-add for clients highlighting the companys continued commitment to customer satisfaction and emphasising its first-class support service. 
