
Broadband, phone and pay TV firms must tell customers about their best deals Add to Your Pages
15 May 2019
New Ofcom rules will help people get the best package for their needs
Firms will have to alert customers when their deal is coming to an end
Providers must tell customers every year about the best deals they offer
Broadband, phone and TV customers must be told when their contract is coming to an end, and shown the best deals available, under new rules announced today by Ofcom.[1]
Ofcom wants customers to be able to take advantage of choice in broadband, phone and TV, and get the best deals for their needs. This could be by switching provider or agreeing a new deal with their existing one.
To help people do this, we are requiring broadband, TV, mobile and home phone companies to send their customers the information they need about their contract, when they need it, so they can choose the best package for them.[2] These protections are the latest in Ofcom's Fairness for customers programme.
20 million could benefitOur research shows that more than 20 million customers have passed their initial contract period. Many of these could be paying more than they need to.
People who bundle their landline and broadband services together pay, on average, around 20% more when they are out of contract'. This rises to 26% among customers who bundle their pay TV with these two services.
Around one in seven customers (14%) don't know whether they are still tied to their original deal; and around one in eight (12%) believe they are in contract', but don't know when this period ends.
New alerts for customersTherefore, Ofcom has stepped in to ensure fairness for customers, by forcing telecoms and pay TV companies to warn customers between 10 and 40 days before their contract comes to an end. These alerts will be sent by text, email or letter.[3] They will include:
the contract end date;
the price paid before this date;
any changes to the service and price paid at the end of this period;
information about any notice period required to terminate the contract; and
the best deals offered by their provider, including telling loyal customers what prices are available to new customers.
People who choose to stay with their provider without signing up to a new contract will be sent a reminder every year about their firm's best deals.
Lindsey Fussell, Ofcom's Consumer Group Director, said: We're making sure customers are treated fairly, by making companies give them the information they need, when they need it.
This will put power in the hands of millions of people who're paying more than necessary when they're no longer tied to a contract.
The changes will involve providers sending personalised and tailored information to millions of individual customers. To make sure they get this right, companies will have nine months to make the necessary changes to their systems and processes. Customers will start receiving the notifications from 15 February next year.
Fairness for customersOur Fairness for customers campaign has also recently introduced:
money back for broadband and landline customers when things go wrong;
clear, honest information for broadband shoppers before they commit to a contract about what speeds they will get; and
a major information campaign and website, Boost Your Broadband, to help people get faster broadband and save money.
On 1 July 2019, new rules will come into effect that will make it quicker and easier to switch mobile provider.
NOTES TO EDITORS1. Generally, where we talk about a contract' for example, the initial contract period', or being out of contract' or in contract' this refers to a customer's fixed commitment period. That is, the period of time over which a customer cannot cancel their services or switch to a different provider without paying a cancellation charge.
2. Business customers will also receive end-of-contract' notifications and best tariff information annually in a form suitable for them.
3. Here is an example of an end-of-contract notification sent by text message:
Add to Your Pages
Most recent headlines
06/10/2025
France T l visions, France's leading broadcaster, has received the 2025 EBU ...
04/09/2025
Monumental Sports & Entertainment (MSE), in collaboration with Dalet, has been a...
16/06/2025
By Bailey Pennick
One of the most exciting things about the Sundance Film Festi...
16/06/2025
The Cannes Lions International Festival of Creativity is officially underway for...
16/06/2025
On Spotify, francophone content continues to cross borders at an unprecedented rate. In 2024 alone, more than 123 million listeners worldwide streamed audio con...
16/06/2025
TYSONS, Va. Tegna Inc. is embarking on a notable expansion of their already substantial local news programming by launching live and on-demand, local newscasts ...
16/06/2025
Netflix has announced that it is expanding its global programmatic ad offerings by partnering with Yahoo DSP. This will enable brands to buy Netflix advertising...
16/06/2025
Instrument now boasts full NKS support
Sub51 and Soundtrax have just announced the launch of an updated and improved version of their innovative sample-base...
16/06/2025
NEW YORK In a landmark agreement to overtake the burgeoning connected TV (CTV) advertising market, Amazon Ads and Roku today announced a new integration that gi...
16/06/2025
ATLANTA, BALTIMORE, CINCINNATI and IRVING, Texas The four major broadcast groups behind the ATSC 3.0-based EdgeBeam Wireless datacasting joint venture today nam...
16/06/2025
BURLINGTON, Mass. Avid today announced an extended agreement with Amazon MGM Studios to integrate Avid's Media Composer and Avid NEXIS on Amazon Web Service...
16/06/2025
Maxon, maker of powerful, approachable software for creators working in 2D and 3D design, motion graphics, visual effects, gaming and more, today announced the ...
16/06/2025
Alfalite, the only European manufacturer of LED displays, announces the launch of SKYPIX RGBW & IM, a new series of ceiling-mounted LED panels designed specifi...
16/06/2025
Two new compact 4HP modules introduced
ALM/Busy Circuits have just announced the launch of two new Eurorack modules, the Pip Filter and Pip LFO, both of whi...
16/06/2025
16 Jun 2025
VEON Announces USD 35 Million Share Buyback Announcement marks the third phase of USD 100 million share buyback program
Dubai, June 16, 2025: VEON...
16/06/2025
Save 40% or More on All Ivory II Collections!From now through June 30th, enjoy huge savings on all Ivory II Piano Collections. Our biggest discounts ever are be...
16/06/2025
Behind The Broadcast Booth, Ep. 3: Golf. My Future. My Game. Founder and CEO Cra...
16/06/2025
The REMI Revolution Is Here: How Remote Production Technology in Esports Pioneer...
16/06/2025
From Super Bowl to Indy 500, New Orleans Artist Frenchy' Captures Energy of...
16/06/2025
NFL Films Enhances Post Studio With Dolby Atmos Audio Forty-three channels of audio enable the facility to migrate to immersive By Dan Daley, Audio Editor
Mo...
16/06/2025
SVG New Sponsor Spotlight: Storj's David Colantuoni on Expanding Cloud-Based...
16/06/2025
Grass Valley 4K Cameras Head to Greece for View Master Events' New OB Truck By Ken Kerschbaumer, Editorial Director
Monday, June 16, 2025 - 2:33 pm
Pri...
16/06/2025
Monday 16 June 2025
Sky Arts' Access All Arts Week, a free nationwide arts ...
16/06/2025
Monday 16 June 2025
Families and children are invited to dress up, have fun and raise money to protect nature
WWF UK and Sky Kids are teaming up to launch Wea...
16/06/2025
The Rohde & Schwarz R&S M3AR radio family reaches 10,000 unit milestone, demonst...
16/06/2025
FOX Advertising Launches Enhanced Brand Storytelling Program with Strategic Inve...
16/06/2025
Run with Ray is back! RT Radio 1's The Ray D'Arcy Show hits the road th...
15/06/2025
July 2025 in Dublin, Berlin, Amsterdam & London
Photo: Thea Martre
Music Production for Women (MPW) have announced that they will be running a series of fo...
15/06/2025
Composer/producer launches free virtual instruments
Sulcata Sound is the latest venture of Jason Graves, a two-time British Academy Award-winnning composer,...
14/06/2025
NEW YORK Pluto TV and the All Womens Sports Network have launched a free ad-supported streaming TV (FAST) AWSN channel in the U.S., Canada, the U.K. and the Nor...
14/06/2025
NEW YORK and CINCINNATI E.W. Scripps has announced a new, multiyear agreement with the WNBA that will continue Ions regular-season coverage of the league on Fri...
14/06/2025
WASHINGTON The National Association of Broadcasters highlighted the hidden importance of spectrum in the production of major sporting events and described wha...
14/06/2025
WASHINGTON Sunsetting ATSC 1.0, expanding business opportunities for NextGen Broadcast and increasing international adoption of the ATSC 3.0 standard were top o...
14/06/2025
SAN FRANCISCO Samba TV and Acxiom have announced that they will dramatically expand their longstanding relationship....
14/06/2025
July 2025 in Dublin, Berlin, Amsterdam & London
Photo: Thea Martre
Music Production for Women (MPW) have announced that they will be running a series of fo...
14/06/2025
San Francisco State University's School of Cinema Uses Blackmagic Design
Brie Clayton June 13, 2025
0 Comments
More than 40 Blackmagic Design came...
14/06/2025
Boris FX Mocha Pro Adds New AI Tools To Tackle VFX Tasks Fast
Jessie Electa Petrov June 13, 2025
0 Comments
The 2025.5 release helps artists work more...
14/06/2025
AJA Debuts DRM2-Plus Mini-Converter Frame at InfoComm 2025
Brie Clayton June 13, 2025
0 Comments
Next-gen frame addresses diverse rackmount needs wit...
13/06/2025
(L-R) Lindsay Utz, Michelle Walshe, and The Right Honourable Dame Jacinda Ardern attend the 2025 Sundance Film Festival premiere of Prime Minister at Eccles T...
13/06/2025
Photo credit: Atsushi Nishijima
If you're a true lover of rom-coms, chances...
13/06/2025
Pure Drama and Fierce Rivalries set to dominate the world's most iconic spor...
13/06/2025
Johannesburg, 12 June 2025 - The National Film and Video Foundation (NFVF), an a...
13/06/2025
ABILENE. Texas A severe storm knocked down the tower and severely damaged the news studio and main facility of Sinclair-owned KTXS here on Sunday, June 8....
13/06/2025
Berklee's Music Business/Management Department Recognized by the Music Biz A...
13/06/2025
WASHINGTON The ATSC, the Broadcast Standards Association, honored veteran technologist Aldo Cugnini and Clarence Hau, Senior Vice President of Standards, Policy...
13/06/2025
(Editor's note: The 2025 UFL Championship Game between the D.C. Defenders and Michigan Panthers kicks off Saturday, June 14, at 8 p.m. Eastern. The game wil...
13/06/2025
New iPad/iPhone synth App announced
Following on from last year's release of Gradient Synth - which reached #6 on the App Store's Paid Music charts ...
13/06/2025
LONDON Warner Bros. Discovery has announced that HBO Max will launch direct-to-consumer in multiple new countries this July as the streamer becomes available in...
13/06/2025
AI voice transcription and captioning platform Verbit has added a new feature to its Captivate ASR solution the ability to identify specific features in automat...
13/06/2025
WASHINGTON Federal Communications Commission member Anna Gomez has wrapped up two weeks in California visiting broadcasters, television studio executives, enter...