October 02, 2013 blinkbox Adds Akamai Viewer Diagnostics to Bolster Customer Care
Contacts
Chris Nicholson
Media Relations
617-444-2987
cnichols@akamai.com
or Tom Barth
Investor Relations
617-274-7130
tbarth@akamai.com
Leading U.K. streaming video provider leverages newest Sola Analytics module to access account-level service data for customer troubleshooting and quality of service
CAMBRIDGE, Mass. October 02, 2013 Akamai Technologies, Inc. (NASDAQ: AKAM), the leading provider of cloud services for delivering, optimizing and securing online content and business applications, today announced that blinkbox, the U.K.-based TV and movie streaming service, is using Akamais Viewer Diagnostics as part of its customer care efforts. A component of Akamais Sola Analytics media measurement and analysis product, Viewer Diagnostics is designed to provide blinkbox with immediate access to individual account-level quality of service and experience information to help deliver efficient online support of each customer.
blinkbox is taking advantage of Viewer Diagnostics to help ensure that the customer care experience is equal to that of the overall viewing experience its customers have grown to expect. The online video provider is popular among U.K. consumers thanks to an extensive library of TV programs and movies, which focuses largely on blockbusters and new releases. Customers have the option to rent titles and watch within 30 days or purchase them outright. The content can be viewed across devices including connected TVs, gaming consoles, Android and iOS tablets, Blu-ray players, PCs and select set-top boxes.
Todays consumers are not only accustomed to watching high-quality video wherever and whenever they want, but also expect a commensurate level of service and support when taking advantage of streaming services, said Jon Robinson, Group Head of IT, blinkbox. Akamais Sola Analytics solution is giving our IT, ops and support teams easy access to a wealth of critical information that can be used to quickly identify streaming issues at an individual viewer level. The kind of insight Viewer Diagnostics affords is extremely valuable in keeping customers satisfied and ensuring they get the best out of the service.
Viewer Diagnostics provides real-time access to viewing experience information for each account without revealing personally identifiable information. Data tracks back multiple billing cycles and includes activity summaries and records for behavioral and quality metrics such as errors, rebuffering and video quality metrics among many others. An intuitive user interface uses color shading to highlight dates during which customers may have experienced service issues, allowing customer service representatives to easily identify which titles exhibited lower performance characteristics and drill down into detailed viewing session data.
With more and more consumers using online video as their key, if not primary means of enjoying their favorite movies and programs, its imperative to deliver a great all-around experience, said Kurt Michel, director of product marketing for Akamais media solutions. blinkboxs use of Viewer Diagnostics shows how a service provider can combine a compelling library and high-quality content delivery with an effective support function that facilitates quick resolutions to customer issues.
Viewer Diagnostics is available as an add-on module to Sola Analytics, Akamais cloud-based video measurement and reporting product. The combination of Viewer Diagnostics, Audience Analytics behavior and quality analysis and QoS real-time operations monitoring forms a powerful analysis and reporting solution designed to address critical online video service and operations requirements.
In addition to Viewer Diagnostics, blinkbox is using Akamai Sola Sphere for content storage and delivery to support the growing scale of its service and high standards of quality. Both are part of Akamais Sola Media Solutions suite of cloud-based content preparation, storage and delivery tools.
About Akamai
Akamai is the leading provider of cloud services for delivering, optimizing and securing online content and business applications. At the core of the Companys solutions is the Akamai Intelligent Platform providing extensive reach, coupled with unmatched reliability, security, visibility and expertise. Akamai removes the complexities of connecting the increasingly mobile world, supporting 24/7 consumer demand, and enabling enterprises to securely leverage the cloud. To learn more about how Akamai is accelerating the pace of innovation in a hyperconnected world, please visit www.akamai.com or blogs.akamai.com, and follow @Akamai on Twitter.
Akamai Statement Under the Private Securities Litigation Reform Act
The release contains information about future expectations, plans and prospects of Akamais management that constitute forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Actual results may differ materially from those indicated by these forward-looking statements as a result of various important factors including, but not limited to, unexpected termination of Akamais relationship with blinkbox or changes in the services used by it, a failure of Akamais network infrastructure, and other factors that are discussed in Akamais Annual Report on Form 10-K, quarterly reports on Form 10-Q, and other documents periodically filed with the SEC.
Most recent headlines
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
07/10/2026
Dalet, a leading technology and service provider for media-rich organizations, today announced the latest Long-Term Supported (LTS) release of Dalet Flex. Build...
06/09/2026
June 9 2026, 23:00 (PDT) Dolby and MagentaTV Bring Fans Closer to the FIFA Worl...
19/08/2026
As the cost of IP nears price parity with traditional SDI, Reynolds argues that ...
19/08/2026
A private 5G bubble was chosen instead of traditional broadcast RF for the race ...
19/08/2026
(L-R) Rafael Manuel and Isabel Sicat attend the Filipi ana premiere during the 2026 Sundance Film Festival at The Ray Theatre on January 23, 2026, in Park Cit...
19/08/2026
Studio owners invited to have their say on rates cuts
The Music Producers Guild (MPG) are inviting UK-based studios to take part in an in-depth survey that ...
19/08/2026
Vintage-inspired desktop interface revealed
Harrison's latest hardware offering sees them head into the world of audio interfaces, delivering a 10-in/12...
19/08/2026
Granular effect remains locked to scale and tempo
Described as your dream granular effect , Minimal Audio's latest creation is capable of turning any s...
19/08/2026
First polyphonic SWAM instrument incoming
Audio Modeling's latest physical-modelling orchestral instrument is just around the corner, and is now availab...
19/08/2026
World Cup Games Generate 84 Billion Minutes Across FOX, Fox Sports 1 and NBCU...
19/08/2026
July brought typical peak-holiday drops in viewership, driven primarily by viewers stepping away from screens and a visible decline in reach across both traditi...
19/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
19/08/2026
Henry joins BCE as the company accelerates its commercial strategy and expands its international presence across the media, broadcast and technology markets. He...
19/08/2026
iWedia, a leading provider of software solutions for connected TV devices, today announced a major milestone in Android platform optimization with the successfu...
19/08/2026
NTP Technology announces that ST 2110-30 audio-over-IP connectivity with AES67 and RAVENNA capabilities is now available for the brand's world-class audio i...
19/08/2026
Net Insight has been selected to provide its Nimbra platform by the service provider Big Blue Marble, formerly ORS Group, as the core media transport solution f...
19/08/2026
LiveU has supported Coventry City FC and several other top-flight UK football clubs through one of their most demanding live production challenges of the year, ...
19/08/2026
Nature Seekers Documentary Shot with Blackmagic URSA Cine 12K LF
Brie Clayton August 18, 2026
0 Comments
Filming endangered turtles required camera...
19/08/2026
Neyrinck Brings D-Control Consoles Back to Life on Apple Silicon with D-Control ...
19/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
19/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
19/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
19/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
19/08/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
19/08/2026
Riedel Communications today announced that Edith Cowan University (ECU) in Perth, Australia, implemented a comprehensive communications infrastructure that brin...
19/08/2026
QuickLink, a leading provider of award-winning video production and remote guest contribution solutions, will spotlight a major leap forward in remote guest con...
19/08/2026
Integrated platform melds media asset management, playout automation and newsroom workflows
EMAM, PlayBox Neo and SNEWS have officially launched Nuvex, a conne...
19/08/2026
Screen Australia releases the Private Investment Toolkit to strengthen screen in...
19/08/2026
Do Aussies truly value local content? Unpacking Screen Currency 2026 with Deirdr...
19/08/2026
There's an early Christmas gift for Bookish fans, as UKTV confirms the re-commission of the hit U&alibi drama, created by and starring Mark Gatiss. Viewers ...
19/08/2026
Wednesday 19 August 2026
Sky gives sports fans the chance to watch multiple liv...
19/08/2026
On Saturday September 5 Katie Taylor will step into the ring for the fight of her life against Flora Pili in front of 80,000 fans in Croke Park. A legendary fig...
18/08/2026
SportStream 2026, a free three-day virtual event, will take place September 15-17. One registration provides access to all three days of live programming and on...
18/08/2026
BeckTV will introduce BeckFlow to the European market at IBC2026, demonstrated on the Providius stand (10.F53).
BeckFlow is a web-based schematic documentation...
18/08/2026
Boland Communications will introduce a SMPTE ST 2110 input option for its 4K monitors at IBC2026, along with a new 55-inch super-narrow bezel display for video ...
18/08/2026
Dolby Laboratories and the Seattle Seahawks have announced a partnership integrating Dolby OptiView into the Seahawks' live streaming coverage, making the S...
18/08/2026
For BMG Executive Producer of Sports Production, Graham Taylor, producing live s...
18/08/2026
TMRW Sports has appointed Rufus Hack as President of Golf, a newly created role in which he will lead the company's golf businesses including TGL presented ...
18/08/2026
SMT will provide race technology for FOX Sports' coverage of the Freedom 250 Grand Prix of Washington, D.C. on August 23, when the NTT INDYCAR SERIES races ...
18/08/2026
The live, YouTube-native roundtables combine fan voices, credentialed reporters,...
18/08/2026
Behind The Mic provides a roundup of recent news regarding on-air talent, includ...
18/08/2026
The industry legend sounds off on replacing the Heat's iconic Medusa score...
18/08/2026
William F. Rasmussen, the sports fan-turned broadcaster and entrepreneur whose out-of-the-box idea of a 24-hour cable sports network, ESPN, changed forever the ...
18/08/2026
DAZN Group has completed its acquisition of ViewLift, a provider of streaming and digital solutions for sports content owners. The acquisition was first announc...
18/08/2026
The American Association of Professional Baseball (AAPB) has added SI TV, Sports Illustrated's 24/7 streaming channel, as a broadcast partner for the remain...
18/08/2026
The Esports Foundation has announced that the inaugural Esports Nations Cup (ENC), originally scheduled for November 2026 in Riyadh, will be postponed to Novemb...
18/08/2026
Diversified has announced a new Global Managed Services Practice, consolidating the company's managed services capabilities into one organization. Rob Mello...
18/08/2026
Appear has completed a proof of concept with Thoroughbred Racing Productions (TRP), demonstrating multi-camera remote live production over bonded 5G cellular an...
October 02, 2013 blinkbox Adds Akamai Viewer Diagnostics to Bolster Customer Care
