FCC IT Team Wins Federal Leadership Award for Cloud Computing

Media Contact:

Will Wiquist, 202-418-0509

will.wiquist@fcc.gov

For Immediate Release

FCC INFORMATION TECHNOLOGY TEAM RECOGNIZED WITH THE AFFIRM

LEADERSHIP AWARD IN CLOUD COMPUTING

--

WASHINGTON, June 22, 2015 - The Federal Communications Commission was recognized with

the Association for Federal Information Resources Management's ( AFFIRM ) Leadership Award

in Cloud Computing. A first-time AFFIRM Leadership Award recipient, the FCC information

technology team is being honored for its role in developing the new Consumer Help Desk. The

FCC was the only recipient of a team award from AFFIRM this year.

It takes a team to not only make complete an important project, like the Consumer Help Desk,

but also to do it within a tight budget and timeline, said FCC Managing Director Jon

Wilkins. We all thank CIO Dr. David Bray and his team for their outstanding work on this project

and look forward to their continued success in helping the agency as well as the consumers and

businesses with whom we work.

The information technology team developed the Consumer Help Center, eliminating the

previous paper-based system in favor of an online system. This new online system allows for 24-

hour filing, tracking and handling of complaints and uses a cloud-based Software-as-a-Service

(SaaS) model, which embodies the FCC's approach to IT moving forward.

For systems using the traditional in-house, on-premise model, the FCC received estimates of

approximately $3.2 million over 1-2 years. The new system's price tag of only $450,000

represents savings of 85 percent to taxpayers. From purchase of the technology to the launch of

the platform, the process took approximately six months to complete. The new, easy-to-use-

system has been praised by the Commissioners and public advocacy groups alike.

AFFIRM has presented Leadership Awards to recognize leaders in the Information Technology

community since 1979. Previous winners of the award include Senator Jerry Moran (R-KS),

Senator Tom Udall (D-NM), Congressman Gerry Connolly (D-VA), and Robert J. Carey, Deputy

Assistant Secretary of Defense. This is the first award to be given to the FCC.

Dr. Barry A. West, AFFIRM President, presented the AFFIRM Leadership Award to the FCC

Information Technology Team on June 17, 2015 at the AFFIRM Celebration of Government

Leadership. The event took place at the Willard InterContinental Hotel in Washington, D.C.

The FCC's Consumer Help Desk can be visited here: https://consumercomplaints.fcc.gov.

###

Office of Media Relations: 202.418.0500

TTY: 888-835-5322

Twitter: @FCC

www.fcc.gov/office-media-relations

This is an unofficial announcement of Commission action. Release of the full text of a Commission order

constitutes official action. See MCI v. FCC, 515 F.2d 385 (D.C. Cir. 1974).

LINK:	http://www.fcc.gov/document/fcc-it-team-wins-federal-leadership-award-...
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