In New NBA App, Evergent Powers User Journey with Greater Personalization and Flexibility The NBA relaunched its mobile application at the beginning of the 2022-23 season By Brandon Costa, Director of Digital
Friday, January 20, 2023 - 1:21 pm
Print This Story | Subscribe
Story Highlights
At the beginning of this 2022-23 season, the NBA made a big move in relaunching its official mobile application.
Last fall, the NBA launched a new mobile app. (Image courtesy of the NBA)
The new NBA App consolidated the league's mobile efforts into a single, global application that offers a one-stop-shop for everything like scores, news, social content, full shows, access to NBA TV and even integration with NBA League Pass (the league's direct-to-consumer subscription streaming service) in a sleek modern design.
Under the hood, one of the app's major draws in an investment by the league in technology and services to improve the app's personalization features for the user. To achieve its key goals of satisfying (thus retaining) their customers in a unique way, the NBA partnered with Evergent, a leading vendor in the development of customer relationship management tools for the digital age.
MORE: New NBA App Puts the Focus on Next-Gen Live Game, Personalized Content
The result has been a smart, sleek, easy-to-use product built on the back of a cloud-based infrastructure that leverages data aggregation to get the right content and offers in front of the right users.
The NBA, like many other sports leagues across the globe, are looking to engage their fans directly, says Vijay Sajja, CEO and founder of Evergent. When they came to us, they really wanted to innovate their products and promotions to engage with fans individually. They wanted to develop that one-to-one relationship with each fan. They wanted to really experiment with various pricing, packaging, and promotions.
Vijay Sajja, CEO and founder of Evergent
Evergent has been entrusted to manage the user journey for every consumer of the NBA. To start, that involved migrating all of the NBA App users to their service platform. From there, the vendor provides the NBA all customer management, optimization, and subscriber services, including onboarding and renewals which, in turn, aims to reduce churn.
How do you ensure that everybody wins? adds Sajja. The Internet really opened up new ways of engaging fans. This wasn't possible back in the broadcast days: this personalization and flexibility.
One of the key services that Evergent's solutions are overseeing helps the NBA offer and manage more customized subscriptions and products available in the league's to-consumer portfolio. Evergent deploys mixed monetization models based on the preference and personalization to individual fans and driven by real-time feedback. That means more package tiers and greater flexibility in what the user what's to pay access for.
The NBA has a fantastic team, says Sajja. The way that they think about things; they have a methodical way of solving a problem.
The NBA App is free to download in the Apple App Store, Google Play, the Amazon App Store, and Roku.
Most recent headlines
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
09/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
09/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
09/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
09/10/2026
September 10 2026, 06:00 (PDT) Dolby Expands Dolby OptiView Platform with New Capabilities at IBC 2026
New Sports Intelligence helps providers better unders...
08/10/2026
Modern venues have come a long way since the tinny, echoing audio of the mid 20t...
08/10/2026
ESPN's first Super Bowl production will stream in English and Spanish on Disney+, while the ESPN App carries the full slate of game, ManningCast, studio, an...
08/10/2026
From high-school videoboards to War Eagle Productions, the Opelika native is learning how to lead shows and capture big moments
The future of live sports produ...
08/10/2026
The Television Academy and Prime Video have announced a six-year agreement making Prime Video the exclusive global home of the Emmy Awards beginning with the 20...
08/10/2026
Techex will exhibit at NAB Show New York 2026 (Booth 623, Javits Center, October...
08/10/2026
X Games has announced the appointment of Steve Rogers as Chief Operating Officer. Rogers previously served as COO of World Supercross and spent nearly a decade ...
08/10/2026
Fonn Group has appointed Trevor Spielmann as Sales Director for Germany, Austria, and Switzerland. Spielmann joins from EVS, where he held sales and business de...
08/10/2026
The flagship program will originate from major PG events with a four-camera production, live distribution across PGTV, social platforms
Perfect Game is bringin...
08/10/2026
Innovation rarely happens in a vacuum. More often, it happens at the point of collision: when worlds that have run on separate tracks begin to converge. That is...
08/10/2026
For decades, the production and broadcast services business has run on a familia...
08/10/2026
Uplynk, Zixi, BroadView Software, and Grass Valley have published The IP Converg...
08/10/2026
The NFL has announced the return of the Big Data Bowl, the league's analytics competition, now in its ninth year and again powered by AWS. Registration is o...
08/10/2026
Eutelsat has renewed its partnership with T l diffusion d'Alg rie (TDA), Algeria's national broadcasting network operator, for continued distribution of...
08/10/2026
Disney will livestream Super Bowl LXI on February 14, 2027, alongside the game's broadcast on ESPN and ABC. All Disney subscribers in the United States wi...
08/10/2026
RHStv and Red House Streaming have announced an expansion of their partnership w...
08/10/2026
Gray Media has announced a distribution agreement with TEGNA and DAZN to simulca...
08/10/2026
SVG readers can save 10% on registration and receive a complimentary Solutions H...
08/10/2026
PROTON Camera Innovations GmbH has been named a recipient of a 2026 Technology a...
08/10/2026
Industry leaders discuss real-world cloud workflows for live game production, pl...
08/10/2026
The next-gen audio technology joins Dolby Vision as part of Apple TV's immersive F1 experience...
08/10/2026
David France, Jesse Short Bull, Mato Wayuhi, N. Bird Runningwater, Jodi Archambau, Jhane Myers, Paul McGuire, Amber Morning Star Byars, Holly Macarro, Nick Tils...
08/10/2026
Dynamic panning plug-ins get an upgrade
Sound Particles have just announced major updates for two of their popular dynamic panning plug-ins. Energy Panner 2...
08/10/2026
New expandable instrument boasts full DMNO engine
UDO Audio have just announced the upcoming release of a new, expandable synth that packs the power of the ...
08/10/2026
Two new subwoofers added to monitoring line-up
ADAM Audio's monitoring range has just been expanded with two new DSP-equipped subwoofers, the Sub8 PRO a...
08/10/2026
eds3_5_jq(document).ready(function($) { $(#eds_sliderM519).chameleonSlider_2_1({ content_source:......
08/10/2026
Calrec gives broadcasters freedom of choice at NAB Show New York We're looking forward to meeting up with you all at NAB New York on 21st-22nd October.
Cal...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Globecast, a leading provider of broadcast, media and entertainment managed services, will showcase its next generation of media orchestration services at NAB S...
08/10/2026
Clear-Com played a critical role in the production communications infrastructure for Rock in Rio 2026, one of the world's largest and most recognized music...
08/10/2026
Sohonet Launches ClearView Rush: A Leap Forward in Studio Review, Built for Crea...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Ikegami announces a major expansion to its range of broadcast-quality live production cameras. Scheduled for introduction on Ikegami booth 708 at NAB New York, ...
08/10/2026
Calrec will be located at Booth 444.
Freedom to choose
The media landscape is evolving quickly, and the broadcasters best placed for what comes next will be...
08/10/2026
LiveU has announced that CRD Audiovisuel relied on LiveUs LU900Q intelligent production unit, with built-in native LiveU IQ (LIQ ) connectivity, to deliver live...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
In New NBA App, Evergent Powers User Journey with Greater Personalization and Flexibility The NBA relaunched its mobile application at the beginning of the 2022-23 season By Brandon Costa, Director of Digital 
