Ark Learning news: Ark Learning launches new cloud service for knowledge management

Ark Learning news: Ark Learning launches new cloud service for knowledge management 12 December 2014

News

Breaking the cycle of poor training and support and maintenance shortfalls

Ark Learning, the knowledge management company, today announces the launch of its revolutionary platform for the broadcast technology sector. Combining the functionality of a Learning Management System (LMS) with an analytics enabled knowledge repository, Ark CORE is a multifaceted offering that can service a customer's multiple needs around product development, learning and technical customer support.

Andrew Brearley, Ark's MD explains: The customer's environment isn't neatly divided into separate business divisions with clear channels of communication. Many customers exist in a world of silos where sharing information is a continual challenge. The issue is that traditional training platforms are not a good way to share knowledge, and databases (masquerading as knowledge management systems) are not a good way to deliver training, support or have the functionality to output valuable use analytics. By developing a hybrid that combines the best attributes of both we have created an incredibly powerful system that allows our customers to address multiple challenges within their organisation and derive real, measurable business improvements.

Ark CORE is a cloud-delivered software platform allowing customers to role it out easily across geographically dispersed locations while at the same time controlling costs. Ark CORE was developed in conjunction with Vidispine, the software company best known for its Vidispine MAM middleware product.

Brearley continues: We looked at a couple of the training industry's standard Learning Management System (LMS) platforms, but they either couldn't support the type of complex media assets we will manage, couldn't support the type of in-depth analytics processes we offer or they could not fit our business model. Vidispine is already a world leader in the MAM arena and working with them we have developed a range of custom modules that fit our specific needs.

Erik hlin, Vidispine MD added: We are very excited to be working with Ark as we believe they have exactly the right model to fix the problems of knowledge management, training and support in the broadcast market.

Ark CORE is designed to improve the internal business processes within organisations on several levels.

Kevin O'Meara, Ark's Sales Director comments: Ark CORE is a tool, depending on how you deploy it there are various applications that could include training, technical resource management, examinations etc. But, the real benefits are when customers utilise it as part of their support and maintenance service for their customers. By offering them access to the product information contained in the knowledge repository as part of a support and maintenance agreement, making training, technical information, specific support information available and having a clear communications channel, both suppliers and customers benefit from a vastly improved service. This is what we mean by breaking the cycle of poor training and support & maintenance shortfalls.

About Ark Learning

Ark Learning is a knowledge management consultancy whose business is built on giving clear and independent advice supported with a world-class cloud delivered software platform.

Ark Learning focuses on improving the internal business processes of its clients by enabling them to create, capture and utilise knowledge more effectively. By focusing on the technical aspects of customers operations Ark Learning is able to bring clarity to the extremely complex processes of product development, product management, product training and technical customer support.

By changing the business model of training and support & maintenance, Ark Learning helps its customers to break the cycle of poor training and support & maintenance shortfalls the industry struggles under.

www.arklearning.com

About Vidispine

Vidispine is an enterprise grade Media Asset Management backbone. The capabilities are exposed by well-documented and robust RESTful APIs, which work with any modern programming language. Vidispine let Software Developers and Service Providers easily build new innovative rich media solution. Vidispine scales from small archives to multi-site deployments and is agnostic in regards to OS, storage, media formats, application servers, databases and IT-infrastructure.

www.vidispine.com

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